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darioa
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Joined: Apr 15, 2005
Posts: 3

PostPosted: Sat Apr 23, 2005 12:40 am    Post subject: Echo and one way only problem solved Reply with quote Back to top

The problem I was having where I could not dial out because the part on the other side could not hear me was solved after I called support. Even though I had to spend 45 minutes on hold to go through both tier 1 and tier 2 support, a very knowledgeable person had me call a number while putting me on debug mode. He found some errors that he could not solve in the spot. He said he would work on it and the next day my problem was gone. I wish I knew what he did so I could report back, but I did not want to spen another 45 minutes to find out.

It was worth calling support. I may keep the service.
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BillyBoJimBob
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PostPosted: Sun Apr 24, 2005 12:27 pm    Post subject: Reply with quote Back to top

What is the number for support? What has support said about this problem? What solutions are there?
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cmint
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PostPosted: Sun Apr 24, 2005 2:05 pm    Post subject: And the beat goes on... Reply with quote Back to top

My wife and I recently moved and decided to switch to Vonage, and we've been having the same problem reported in this forum since we signed up (early March). We have a Linksys RT31P2 router, Motorola modem and Panasonic 2.4 GHz cordless phone. Sometimes simply changing the channel on the phone can help, but this isn't a sure-fire remedy.

We've switched to a corded phone a few times when we can't take it anymore, and it seems to help a bit, but we have had the problem with the corded as well.

I just tried lowering the bandwidth using the online Bandwidth Saver feature, so I'll see if that helps at all. If not, I'll give customer service one more try. I hate to go back to a land line, but the cost saving of Vonage isn't worth it if I lose half of my calls.
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spepi
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Joined: Jan 17, 2005
Posts: 112

PostPosted: Sun Apr 24, 2005 3:36 pm    Post subject: Reply with quote Back to top

Check out this post I started when I had the same problem.

Hope it helps.

http://www.vonage-forum.com/ftopic2762.html

_________________
Mansfield, MA
Comcast HSI - 384/6000
LinkSys WRT54G
PAP2
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AJF
Vonage Forum Associate
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Joined: Apr 26, 2005
Posts: 22

PostPosted: Tue Apr 26, 2005 4:05 am    Post subject: Who you gonna call? Reply with quote Back to top

I have had the SAME problem. I can tell you that switching to an AT&T 2462 wired handset did help IMMENSELY.

Want help from the folks in Edison, NJ? Go to http://www.vonage-forum.com/ftopic5451.html
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mroney
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Joined: Mar 09, 2005
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PostPosted: Tue Apr 26, 2005 11:27 am    Post subject: Re: People I call can't hear me & I can't hear them Reply with quote Back to top

darioa wrote:
Sometimes, when I place a call, the person who answers cannot hear a word I'm saying but I can hear them just fine. They also hear an echo of their own voice.

I have Comcast with a Linksys router (RP31P2) and a Linksys wireless router (WRT54G). The network works fine and if the first call did not work, the second time I place the call it's fine.

Has anyone encountered this problem?


I also have WRT54G and RT31P2 in addition to the a Linksys BEFCMU10 Cable modem. I have the RT31P2 first in the chain after the cable modem then the wireless router so this way voice traffic is first. However on many occasions I answer the phone and people can't hear me. It also happens when they call us but not as frequent as inbound calls. My Comcast link is 3372 mbits down and 352 mbits up. What gives wife wants to dump service if we can't fix.
I don't get an echo. Agreed the second call always seems to work as people typically hang up can call back. By the way have tried several phones currently using Panasonic 5.8 GHz cordless phone system.
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mbhn5204
Vonage Forum Evangelist
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Apr 26, 2005 3:53 pm    Post subject: Reply with quote Back to top

The news is, unfortunatly, not so good from Vonage higher-ups. They don't believe that this problem is systemic. This means if you want if fixed you'll have to do the testing yourself to prove to Vonage technical that the problem is your ATA and not a connectivity or latency problem with your ISP.

That means you will have to do regular line speed tests to show that connectivity is not the problem. Run regular TestYourVoIP.com tests to show that you can call out and receive normally. Email the results to yourself. Download the Pingplotter.com set for 100 byte packets sent 100 packets at a time, every 10 seconds for 60480 traces. That's one week. For every percentage of packet loss will equal 1 packet. The data will be saved every hour. PM me if you have trouble setting it up. Put a splitter on your P1 RJ-11 jack and measure the voltage with and without load.

You may have some luck by swapping out telephones. No guarantee here. It's hit or miss. Try the phone the lowest REN, if that doesn't work use a higher REN. It worked for me. It didn't work for others. Try it anyway and keep testing the voltage out.

If you can obtain all this info, then Vonage can not argue that it is NOT the ATA at fault. With this data I managed to have my ATA output increased to meet the specifications published by Linksys.

I personally believe that this IS a systemic problem created by Firmware release 1.28.0 and it's associated voice upgrade. You'll just have to prove it and I've told you how.

I managed to get my RT31P2 adjusted by Vonage so that it works properly now. I had to do this work in order to prove where the problem resided. There is a Vonage Rep. that is fully aware of this situation, enigma91884 may be able to help you out, collect some data and PM him if you must. All I can wish you is Good luck.

Mike

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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gash
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Joined: Feb 03, 2005
Posts: 8
Location: Blythewood, SC

PostPosted: Wed Apr 27, 2005 7:24 am    Post subject: Reply with quote Back to top

I had the same problem. I called my cable/isp provider out to check my connection on both my end and theirs. Turns out I had bad cable connectors on the cabeling in my house. The center core wire of the cable was "shorting out" to the braided shield wire in the cable. The guy replaced the connectors and I have not had the problem since.

Just my 2 cents.
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