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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Review: One month with Vonage, and...
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Haj
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 18, 2005
Posts: 25

PostPosted: Fri Apr 15, 2005 1:20 pm    Post subject: Recent Experience with Customer Service Reply with quote Back to top

I often read complaints about Vonage customer service. In the interest of balance, I am going to post my recent experience with customer service.

I have a PAP2 and was experiencing the daylight savings time/caller ID issue that was discussed at length on this forum.

First, I tried to get support by email but even as I write this review, I have not received a response to my email, not even an automatic reply. This can only be graded as an F.

Phone support was better. The wait time was longer than desired (>20 minutes at around 11 pm ET). The CS representative spoke fine English. I had called on my Vonage line so he called me back on my cell phone so he could monkey with the PAP2. He figured out how to fix the issue, but it involved having to make a change on their servers. There was something going on with their servers, however, so he could not make the change right away. He asked when I would be available the next day for him to call me back. I told him 9 pm ET. He said no problem.

The next day at 9pm, he called on my Vonage line. It showed the correct time on the caller ID so he had obviously fixed it before he called me. He asked me if the time was now correct and I told him it was. I thanked him for his promptness and follow through. He wished me a good night.

I'll grade phone support as follows:

1. Time on hold: C-

2. Courtesy of Representative: A-

3. Knowledge of the issue: B+

3. Time to Fix: B

4. Follow Through: A

5. Overall for Phone Support: B or B+ (the wait on hold and inability to fix immediately drag the score down)
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Fri Apr 15, 2005 1:27 pm    Post subject: Reply with quote Back to top

Trust me, we don't like India tech suport either. The good news is that its only Installations. Us service guys are still in the USA Cool
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divingtech
New Forum Member
New Forum Member


Joined: Apr 16, 2005
Posts: 2

PostPosted: Sat Apr 16, 2005 2:19 am    Post subject: Can you service guys in the US fix the deleted referral prob Reply with quote Back to top

According to customer service email, once a referral is "deleted", "In response to your email, when an email is deleted or the offer is
refused you are not able to resend the referral email. The only
option is to send it to a different email address." Please, this is 2-bit. I suggested an undelete or wipe clean my referral list and got no response.
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anthonyfellows
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 22, 2004
Posts: 88
Location: Indiana

PostPosted: Sat Apr 23, 2005 11:55 pm    Post subject: Reply with quote Back to top

i've never had to deal with customer service and from everything i've read around here I don't think its something i'll ever look forward to doing.
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