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enigma91884
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Joined: Apr 15, 2005
Posts: 134

PostPosted: Sat Apr 16, 2005 10:26 am    Post subject: Reply with quote Back to top

yuea try that, leave uit off for 2 mins, then renable it, then wait like 2-3 mins, if its still nbot solid try rebooting the adapter. if still dont work give us a call.
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mundy5
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Posts: 1179

PostPosted: Sat Apr 16, 2005 1:33 pm    Post subject: Reply with quote Back to top

enigma,

I have a similar problem but not the same. My outgoing calls on occasion would get a fast busy signal but when I redial immediately, it goes through. Is this the same time out issue? I have the rt31p2.
I'll send you a PM with my info in case you can make any adjustments.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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debdeb
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Joined: Apr 19, 2005
Posts: 12

PostPosted: Tue Apr 19, 2005 5:16 pm    Post subject: Re: Can't call out sometimes Reply with quote Back to top

pgaitken wrote:
About half the time I can't call out. I get a dial tone but after dialing I get silence for 20 seconds or so then a busy signal. At other times it works fine. Incoming calls are always OK.


I had the exact same problem and (after 12 calls to Vonage, being hung up on repeatedly, lied to, etc. etc.) I had the case escalated to their tier-3 support staff. In my case I had replaced my original Vonage provided Motorola phone adapter w/a new Linksys RT31P2. At that time I was no longer able to make calls out like you. I went through two weeks of troubleshooting with Vonage saying it was my Westell DSL modem. I ended up getting a different brand of DSL modem from my ISP but the problem persisted. Only until I got rid of the new Linksys router and went back to the Motorola phone adapter did my out-going call problem go away.

Deb
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enigma91884
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Joined: Apr 15, 2005
Posts: 134

PostPosted: Tue Apr 19, 2005 7:45 pm    Post subject: Reply with quote Back to top

mundy5 wrote:
enigma,

I have a similar problem but not the same. My outgoing calls on occasion would get a fast busy signal but when I redial immediately, it goes through. Is this the same time out issue? I have the rt31p2.
I'll send you a PM with my info in case you can make any adjustments.


Make sure you're not using some kind of speed dialer etc etc, those dont work too well as it skips some numbers which would result in a fast busy. Make sure you're dialing the # correctly, also are you using 7, 10 or 11 digit dialing
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mundy5
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PostPosted: Tue Apr 19, 2005 10:40 pm    Post subject: Reply with quote Back to top

enigma,

we use the 11 digit dialing here in the chicagoland area. I'm sure I typed in the right number b/c when I redial after a fast busy, it works.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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enigma91884
Vonage
Representative
Vonage<br>Representative


Joined: Apr 15, 2005
Posts: 134

PostPosted: Tue Apr 19, 2005 10:58 pm    Post subject: Reply with quote Back to top

id have to monitor your device so we can see why it fails. we'd have to capture it live. Im ggoing home for the night but PM me and we'll work on it tomorrow.
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pgaitken
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Joined: Apr 13, 2005
Posts: 6

PostPosted: Wed Apr 20, 2005 8:05 am    Post subject: Can't call out Reply with quote Back to top

I finally got this problem solved. The trick I believe was to talk to a tech at Vonage who actually knows what he is doing. It was a simple matter of downloading new software to my Motorola box. It's rather pitiful that none of the other techs could fix this. To Vonage's credit they refunded my payments for the past 2 months when I was having the problems.

_________________
Peter
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leilei
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Joined: Oct 23, 2005
Posts: 1

PostPosted: Sun Oct 23, 2005 9:34 pm    Post subject: I have the same problem as very begining post from pgaitken Reply with quote Back to top

Dear Vonage friends

I have the exactly same problem as pgaitken, and I have no problem to receive calls, but I can not dial out.. No matter what I dial, I got a silence for more than 30seconds and then very fast busy signal.

Rebooted every thing, does not help.

I have no problem to access web site, no problem to upload files.

I need make urgent calls, and your help is greatly appreicated.
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mundy5
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Posts: 1179

PostPosted: Mon Oct 24, 2005 8:08 am    Post subject: Reply with quote Back to top

leilei,

my problem turned out to be the phone. it was a cheap phone whose tone was too soft for the Vonage adapter to pick up. so i went out a bought another cheap GE wired phone (under $10) and it works great. Never had another problem dialing out.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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