I will be spending 6 weeks in a house 200 miles away from my apartment, keeping Vonage in the old place. What exactly is the procedure/fees for adding a softphone, and am I stuck having it for any specific period of time? I'd like to just have it when I'm away and cancel it when I move back, but not if they're going to fee me to death.
Pepperoni Vonage Forum Master
Joined: Mar 17, 2005 Posts: 164
Location: Ann Arbor, Michigan
I will be spending 6 weeks in a house 200 miles away from my apartment, keeping Vonage in the old place. What exactly is the procedure/fees for adding a softphone, and am I stuck having it for any specific period of time? I'd like to just have it when I'm away and cancel it when I move back, but not if they're going to fee me to death.
First, Your Vonage main number is fully portable. You can take your modem to the new address and it will work normally.
************************ How do I cancel my SoftPhone Number?
Interesting...do incoming calls count against the 500 minutes? What about SoftPhone<-->Main Vonage (in AND out)?
Do incoming calls count against my monthly minutes?
With Vonage, incoming calls are never counted against your minutes on any plan. You never pay a fee for Outgoing toll free or Vonage to Vonage calls, and Incoming calls are always free with Vonage.
The only exception to this rule applies if you have a Toll Free Plus number on your account. Incoming calls to your Vonage Toll Free Plus number are charged after you have exceeded your monthly minutes.
To expand on this further... is there any way to cancel the softphone account online? I'd like to avoid the long hold times when calling customer service.
To expand on this further... is there any way to cancel the softphone account online? I'd like to avoid the long hold times when calling customer service.
As with removing any line from an account, you would need to contact Customer Care at 1-VONAGE-HELP at (866) 243-4357(732) 650-6699
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