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mrmagic526
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Joined: Apr 14, 2005
Posts: 30

PostPosted: Thu Apr 14, 2005 10:23 pm    Post subject: Phone rings but no voice. Reply with quote Back to top

No matter who calls me the phone rings but no voice comes through. I can call out fine but someone calls me and I can't hear them and they can't hear me. It was working fine and all of a sudden that happened. Rebooted router and same thing.

I'm with Comcast in Utah.
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mbhn5204
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Joined: Jan 19, 2005
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Location: Denver, Colorado

PostPosted: Thu Apr 14, 2005 10:33 pm    Post subject: Reply with quote Back to top

Have you considered replacing the phone?

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Setup: Motorola SB5100 to RT31P2 to Local Machines
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mrmagic526
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PostPosted: Thu Apr 14, 2005 10:35 pm    Post subject: Reply with quote Back to top

The phone works fine on outbound calls. Incoming it won't work. Plus I get calls from work and the work system won't make a connection when I pick up the ringing phone. The work system says I didn't answer it at all.

Mrmagic
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mbhn5204
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PostPosted: Thu Apr 14, 2005 10:40 pm    Post subject: Reply with quote Back to top

I understand that. Replace your current phone with another and see if the new phone works.

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mrmagic526
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PostPosted: Thu Apr 14, 2005 10:41 pm    Post subject: Reply with quote Back to top

If I call my Vonage line from my cell phone no voice goes through. If I call my cell phone from my Vonage line it works perfectly.
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mbhn5204
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PostPosted: Thu Apr 14, 2005 10:44 pm    Post subject: Reply with quote Back to top

I don't think you are paying any attention to what I have just said.

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mrmagic526
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PostPosted: Thu Apr 14, 2005 10:45 pm    Post subject: Reply with quote Back to top

I'll try a different phone when I get home. I had to drive to the office because I couldn't get phone calls.
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mrmagic526
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PostPosted: Thu Apr 14, 2005 10:49 pm    Post subject: Reply with quote Back to top

It's a new phone set only a few months old and two hand sets. Neither one worked. I'm still betting you're wrong. I'm first going to try it with the phone that didn't work. If it works then I know it was a Vonage problem which I suspect. If not I'll try the other phone and I'd bet $1000 that it won't work either. I work for an ISP (the one who did all the data services for the Utah Olympics) I know what I'm doing.


Both phones worked fine. I went on a small break and when I came back the voice didn't come in.

mrmagic
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mrmagic526
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PostPosted: Thu Apr 14, 2005 10:56 pm    Post subject: Reply with quote Back to top

When I get home I'll try it all. It just pissed me off because I had to waste gas to drive to work when normally I work from home. Since gas is so high (thanks GW Bush) it pisses me off.
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mrmagic526
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PostPosted: Fri Apr 15, 2005 12:07 am    Post subject: Reply with quote Back to top

Suprise suprise (sarcasm) as soon as I got home I called my home line with my cell phone and voice worked. (No i didn't need to switch phones like someone suggested.) So it was a Vonage issue after all.

I'm going to call them and see if I can get some sort of credit because of the problems it caused.

Magicman
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