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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Wed Apr 13, 2005 6:28 pm    Post subject: The New Technical Support For The 21st Century Reply with quote Back to top

It wasn't too long ago that if you had a problem with a service or a product you could just call up the Company and someone would immediately assist you in any way that was necessary to resolve that problem. Do you remember the scene in the movie "Back To The Future" where Marty is in 1955 and he observes a small army of gas station attendants servicing a car that just pulled up to the pump? I remember those days. Companies took pride in the service or product that they offered to their customers. Fifty years have now gone by and so has the motto, "We give service with a smile". Times have changed and so have business strategies.

In the 1990's, while the U.S. Government was telling us how well the economy was, businesses were struggling to survive. The unemployment rate was staggering. People and businesses did what they had to do to survive. One unnecessary department that could be stripped to the bone and run by a fraction of the people that it once enjoyed was the Customer Service and Technical Support department. Instead of knowledgeable technicians they trained people that would work for much less, gave them an instruction manual which would walk them through the steps using pre-written questions and answers in order to aid the caller in resolving their problem with the product. Crude at first, but with the use of modern computers and data bases, todays businesses have brought this to a fine science.

Those of us that find a need to resolve a problem with their Computer, Computer Program, Peripheral Device, etc. may find ourselves seeking help from the organization that we purchased it from. The modern technical support people are on the same level as using a search engine to find a correlated FAQ. We find that we are well aware of the FAQ because we have already searched everywhere and tested by every means available. Thus, after waiting a lengthy period of time, we receive information that we are already aware of or we get none at all. This is the way of it now. Every company does it. There are no exceptions that I know of, not even Vonage.

There is one entity that is taking a stronger shape in the world of computing, at least. Service groups like ISPs and product users, among others are taking shape to replace that which is no longer supplied by our business organizations. The Forum. This forum is not owned, operated, or controlled in anyway by Vonage. However, as Vonage grows, so does this forum. People now come here seeking answers to their Voip problems rather than go through Vonage for reasons already discussed. I have noticed a vast increase in new members of late. Most appear sporadically, only when they have a problem with their device or when they wish to set up their router into a particular configuration that it was never meant to fit. Many never did their homework to learn how the features work. Take for example the following Posts: "How would I transfer a call?", "How do I conference a caller in?", and "I have beeping then the dial tone". Before I decided on going with Vonage, I did a lot of research. I read everything that I could find on the subject. I was ready to hook up the RT31P2 a week before it arrived, how to set up my features, and the Local Area Network. Others don't do that I guess.

I would like to finish this by asking you new folks to spend some time in the Vonage.com Help Data Base. Read up on the Installation Support, the Learning Center, FAQ's, and read the User Guide that came with your system. There is a very useful tool at the top of this page. Learn how to use the Forum Search facility. Put your search phrase in quotes in the appropriate field and you may find that your question has already been asked and answered. It could save you a lot of time rather than Posting a new question.

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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almahix
Vonage Forum Master
Vonage Forum Master


Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Wed Apr 13, 2005 6:36 pm    Post subject: Reply with quote Back to top

Give it up, Michael. You're either preaching to the choir or talking to the trees.

_________________
Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Wed Apr 13, 2005 11:37 pm    Post subject: Reply with quote Back to top

Have I said or done something to you that would warrant such a mean, nasty, and crass remark to a fellow forum member? In case you have a reading disability that affects the clarity of your thought, I will display the purpose of this section of the forum.
Quote:
Forum Suggestions - Comments
www.vonage-forum.com would love to hear your idea’s and suggestions about this site.

So? I was bored and wrote a comment. What's it to you? It sounds like a personal problem if you ask me. However, I will accept an apology if your man enough to extend one.

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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almahix
Vonage Forum Master
Vonage Forum Master


Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Wed Apr 13, 2005 11:54 pm    Post subject: Reply with quote Back to top

I am surprised that you interpreted my remarks the way you did. I agreed with everything you said, and all I intended to convey is that no matter how much some people are implored to RTFM, they won't. And there are two classes of users; those who already do (the choir) and those who never will (the trees).

Now take a deep breathe and reread my previous post with that in mind.

And rest assured, if I had anything to say that was as, how did you put it?, "mean, nasty, and crass", I wouldn't post it here. And I don't have any reading disability that affects the clarity of my thoughts, but thanks for asking.

_________________
Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
View user's profile Send private message Visit poster's website
mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Thu Apr 14, 2005 12:16 am    Post subject: Reply with quote Back to top

Well, Alma, its time to eat crow as they say. In that case, I seem to have misunderstood. I must be too tired and not thinking clearly.

Indeed, I was wrong. Please accept my deepest apology for responding to your post with insult and sarcasm. Thank you for telling me so in a kind, respectful, and adult manner. You did not deserve my remarks. I am truly sorry.

It's really been a difficult week, snow storms, my phone broke in a way that mimicked a router upstream failure, the printer broke,.... I must be more stressed than I though I was.

Once more, Thank you for your kindness. Please forgive me for my lack of same.

Mike

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
View user's profile Send private message Send e-mail
almahix
Vonage Forum Master
Vonage Forum Master


Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Thu Apr 14, 2005 12:25 am    Post subject: Reply with quote Back to top

And thanks to you for your kind reply. No apology due and none expected.

Have a nice evening, and good luck with the rest of your week!
Alma

_________________
Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
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