One-Way Audio

Posts: 29 · Vonage Forum Junior Joined: Nov 17, 2004 Posts: 29

Hi.

I've been a (happy!) Vonage customer for the past six months or so but lately I've been having intermittent problems with one-way audio, where the person on the other end can't hear me.

I called tech support last night (at 8pm... on hold only 20 minutes) and he went through the typical bandwidth tests (I'm on Comcast, and I've got lots of bandwidth!). Everything checked out OK.

FYI, I'm running a PAP2 behind a Linksys WRT54G router, running Sveasoft firmware. My PAP2 is upgraded to the latest firmware.

Just wondering if anyone else has experienced this problem, and if so, what the resolution was (if any?).

And by the way, while I was on the line with tech support I had him fix my Caller ID Daylight Savings Time issue!

Thanks in advance for your help!

D.

Posts: 2251 · Posted: Wed Apr 13, 2005 12:27 pm Post subject: Re: One-Way Audio

dgreene4001 wrote:

Hi.

I've been a (happy!) Vonage customer for the past six months or so but lately I've been having intermittent problems with one-way audio, where the person on the other end can't hear me.

I called tech support last night (at 8pm... on hold only 20 minutes) and he went through the typical bandwidth tests (I'm on Comcast, and I've got lots of bandwidth!). Everything checked out OK.

FYI, I'm running a PAP2 behind a Linksys WRT54G router, running Sveasoft firmware. My PAP2 is upgraded to the latest firmware.

Just wondering if anyone else has experienced this problem, and if so, what the resolution was (if any?).

And by the way, while I was on the line with tech support I had him fix my Caller ID Daylight Savings Time issue!

Thanks in advance for your help!

D.

Who is your ISP and how does this look?
VoIP Speed Test

Posts: 29 · Vonage Forum Junior Joined: Nov 17, 2004 Posts: 29

Comcast Cable (Wilmington, Delaware).

4 Mbps downstream
501 kbps upstream

It's pretty consistent where I live, and I haven't seen the performance fall off during peak times.

Posts: 50 · Full Forum Member Joined: Apr 06, 2005 Posts: 50

Sounds like this is becoming a more and more prevalent problem. For example, see similiar topics:
http://www.vonage-forum.com/ftopic5149.html and other recents threads.

I hope somebody gets a handle on the problem soon.

[ADMIN EDIT - FIXED LINK]

Posts: 2251 · Posted: Wed Apr 13, 2005 1:37 pm Post subject:

dgreene4001 wrote:

Comcast Cable (Wilmington, Delaware).

4 Mbps downstream
501 kbps upstream

It's pretty consistent where I live, and I haven't seen the performance fall off during peak times.

I could have guess you would say Comcast. Please post your true test results and read this:
Comcast not playing nice

Posts: 492 · Posted: Wed Apr 13, 2005 4:12 pm Post subject:

This feels like putting my foot in my mouth, but..... I struggled with this problem for over a week. Same results, everything checked out fine. I thought, at one time I had the answer by increasing the Voice Qos Upstream Rate. I was wrong. I decided to drag out of the junk storage closet an old but still usable corded phone. I replaced my regular phone with the simple old one. Guess what?

Posts: 29 · Vonage Forum Junior Joined: Nov 17, 2004 Posts: 29

Here are my numbers:

My Results
Download 4,222,168 bps
Upload 278,496 bps
QOS 99%
RTT 65 ms
MaxPause 30 ms

Yes, I've tried different phones (corded and cordless) Smile

My cable modem is a Terayon TJ715t.

Posts: 5 · New Forum Member Joined: May 30, 2004 Posts: 5

I too have the same problem. I've had Vonage over 6 months here in St. Louis. I have a cable modem from Charter. Now, during the last 3-4 weeks, I have had numerous instances where I place a call and the receiving party cannot hear me. I would say it happens about 1 out of 3 calls. It is very annoying and it almost forcing me back to Southwestern Bell for my phone services.

The fact that multiple users are reporting this problem just in the last few weeks and the fact that most of those users have had Vonage for a while, but only recently started having this problem, tells me that the problem is on Vonage's end. Also, the problem doesn't seem consistent with any certain ISP, cable vs. DSL, or Linksys hardware vs. Motorola hardware. The problem has to be at Vonage.

I just hope they read these messages and find a solution fast.

--Paul

Posts: 50 · Full Forum Member Joined: Apr 06, 2005 Posts: 50

I emailed customercare and got the automated response back which I then replied to in order to 'supposedly' open up a ticket number. But I've heard nothing back from customercare with a ticket number unless it was in the subject of that initial automated response "[vonage.com #1624892] Automated Response:".

If I call and while on hold and end up in "one way audio" mode, such as my calls ALWAYS wind up in after a FEW minutes, even when somebody picks up I couldn't describe the problem to them because talk as loud as I can, they can't hear me!
------
SB5100 modem, RT31P2 model E
Charter Cable 5M down, 512K up
Fort Worth, Tx

Posts: 3 · New Forum Member Joined: Apr 08, 2005 Posts: 3

I sometimes have this problem as well, and have no clue why either. I'm guessing that since a lot of us have the same problem, nobody knows how to replicate the problem, and most of us have different ISP's (i have wow), I'm going to take a stab and say that this is either a problem with Vonage or a problem with the hardware.

I've read multiple threads about it, and one person thought they fixed it by changing the QoS on the router, but I believe somebody else said they tried it and it didn't work. I have yet to read anything that is a for sure fix for this yet.

I have done a speed test, but don't have the results with me. I know that the site 'recommends' that my bandwidth can hold about 6 voice lines, and I'm only using one. My topology looks like my cable modem comes into the house, and the cat5 from the cable modem plugs into a 10/100 switch. Then, one IP gets handed to the linksys wrt54g router, and the other IP (routable) gets handed to the pap2.

Also, I'm sure most of us know that if you hang up and try the call again, everything works fine. If it was a problem with the bandwidth or ISP, wouldn't the problem exist the second after you hang up and try again?