Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Jul 15, 2005 7:35 am    Post subject: Reply with quote Back to top

Aloksri,
After you run the test, you should see a button saying Detailed Results..those are the ones I am interested in seeing. It should show latency, packet loss etc. Can you run it again and post the detailed results?
View user's profile Send private message
muleboy9t9
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 10, 2005
Posts: 10
Location: Seattle

PostPosted: Mon Jul 18, 2005 12:24 am    Post subject: Reply with quote Back to top

Removed due to multiple posts. My apologies.


Last edited by muleboy9t9 on Tue Jul 19, 2005 12:36 am; edited 1 time in total
View user's profile Send private message
aloksri
New Forum Member
New Forum Member


Joined: Jul 13, 2005
Posts: 9

PostPosted: Mon Jul 18, 2005 10:37 am    Post subject: Reply with quote Back to top

Trowski wrote:
Aloksri,
After you run the test, you should see a button saying Detailed Results..those are the ones I am interested in seeing. It should show latency, packet loss etc. Can you run it again and post the detailed results?


Hello Trowski, I just saw your reply today, so I will post the Detailed results in the evening today. However one new thing I found out over the weekend is that if I dial any 800 or 866 numbers, the call goes through fine without any problems. However with anyother number I get a total silence (even though the other phone rings and the other person can hear me faintly). Not sure if anyone else had anything like this.
I have seen from previous posts that few aread codes many note get connected, but in my case it is just the other way round!
View user's profile Send private message
Ferdball
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 16, 2005
Posts: 18
Location: San Diego

PostPosted: Mon Jul 18, 2005 7:55 pm    Post subject: Reply with quote Back to top

Wow. A lot of people with one way audio. I've been trying to get service up completely for 2 weeks now. It seems that the SLA's with Voip carriers are still too low for me.

Good luck all. Sorry to have to give up. Maybe I'll be back next year.
View user's profile Send private message
aloksri
New Forum Member
New Forum Member


Joined: Jul 13, 2005
Posts: 9

PostPosted: Mon Jul 18, 2005 10:07 pm    Post subject: Reply with quote Back to top

Ya, lot of people with one way Audio. This forum is my last resort, if it does not work then I probably will fall back on the more reliable world of wired phone lines.

Trowski, here is the result from www.testyourvoip.com when I place a call to Boston:

MOS Analysis from You TO Boston

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 93.0%
Latency 0.04 7.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 232 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 9 ms
Max: 55 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 94 ms
Media Delay 313 ms


Here is from Boston to me

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 70.7%
Latency 0.05 6.4%
Packet Discards 0.00 0.0%
Packet Loss 0.18 22.8%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 232 ms
Packet Discards 0.0%
Packet Loss 0.7%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 2 ms
Avg: 43 ms
Max: 100 ms

Signaling Quality Post-Pickup Delay 196 ms
Call Setup Time 138 ms
Media Delay 228 ms


Any kind of help will be thoroughly appreciated.
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Jul 19, 2005 6:24 am    Post subject: Reply with quote Back to top

From what I see, the latency and the media delay might be a bit on the high side...Who is your ISP and what modem do you have?
View user's profile Send private message
aloksri
New Forum Member
New Forum Member


Joined: Jul 13, 2005
Posts: 9

PostPosted: Tue Jul 19, 2005 9:57 am    Post subject: Reply with quote Back to top

My ISP is Comcast
My Cable Modem is RCA DCM425 and was brand new, when my service was started 3 months back.
View user's profile Send private message
aloksri
New Forum Member
New Forum Member


Joined: Jul 13, 2005
Posts: 9

PostPosted: Wed Jul 20, 2005 8:24 am    Post subject: Reply with quote Back to top

Oh well, finally I could get it to work Lol . The persistance with contacting Vonage and spending frustating hours waiting on the phone for tech support finally brought success. Basically to summarize this is what happened to get my problem resolved
1) I call Vonage support (4th time in 2 weeks) at around 10pm and navigate through their modified system.
2) After waiting for like 45 mins on phone, I finally got to a CSR. I think now it directly goes to a higher level engineer depending on the options selected.
3) He asked me to describe the problem (again) and then asked to verify the lights on the adapter.
4) He then asked me to reset the router to factory default, but the user Id and password used was undocumented, the userid being user and password starting with tivo*** (dont remember the last 3 chars)
5) Once the router got reset to factory default, he asked me to hold saying that he will do some checks on the background.
6) I wait for like 5 mins and then he asked me to dial the number, which then started working fine and I could dial any number and make outbound calls.

He mentioned that for some reason, my adapter was not sending all the data when making the call and not following the connection protocol properly. The reset with something unknown being done by him in the background did the trick.

So now I will test it out for next few days to make sure it is working fine. The voice quality has imporved and the time before I get the dial tone has reduced to almost negligible.

Thanks Trowski for your help too.
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Jul 20, 2005 8:27 am    Post subject: Reply with quote Back to top

No thanks needed, that is why we are all here...Keep me/us updated and let me know how it goes...I know I have been very pleased with Vonage, and hope you are as well going forward! Very Happy
View user's profile Send private message
travisres
New Forum Member
New Forum Member


Joined: Jul 19, 2005
Posts: 3

PostPosted: Wed Jul 20, 2005 9:49 am    Post subject: Reply with quote Back to top

I have also experienced one way audio for about 3 weeks now. I have called Vonage probably 5 times. The first time they said that the adaptor had never downloaded the new firmware, so they pushed that down the line. Then the next couple of calls, they made minor adjustments to my box, but that didn't resolve the problem. The last call, they ran a trace route and said that the fact that I am hopping through 9 different comcast nodes in Boston may be the problem and that I should call them and have them fix that. Can they really changing my routing for me just via a phone call? The first rep I talked with was clueless. I am waiting to hear back from you all before I try again, because it isn't worth sitting on hold for no reason if they can't do anything about it.

Voip test results are below. I don't fully understand what numbers are good and which aren't, so hopefully someone can explain.

My one way audio is only on outgoing calls, and occurs about 98% of the time. I will dial the number, and then hear nothing except for a click when the other end picks up. They will hear me, but I can't hear them. I haven't had a problem to 917 calls, or 818 calls, but 781 and 617 never work.

Thoughts?
From Me to Boston

MOS 4.0 / 5.0 (Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 55.7%
Latency 0.00 0.0%
Packet Discards 0.35 34.0%
Packet Loss 0.10 10.2%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 1.3%
Packet Loss 0.4%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 74 ms
Signaling Quality
Post-Dial Delay 53 ms
Call Setup Time 80 ms
Media Delay 208 ms

From Boston to ME
MOS 3.4 / 5.0 (Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 36.5%
Latency 0.00 0.0%
Packet Discards 0.92 58.4%
Packet Loss 0.08 5.1%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 3.0%
Packet Loss 0.3%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 57 ms
Signaling Quality
Post-Pickup Delay 130 ms
Call Setup Time 116 ms
Media Delay 161 ms
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Aasingox
New Today 1
Yesterday 9
Total 99036

Who Is On Site
Visitors 91
Members 1
Total 92


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.07 Seconds and 244 Pages In The Last 60 Seconds
The Vonage VoIP Forum