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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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dstone93
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Joined: Apr 23, 2005
Posts: 2

PostPosted: Wed Apr 27, 2005 3:33 pm    Post subject: Reply with quote Back to top

So, I've been suffering with the one way audio / auto-mute problems since mid-March or so, too. It happens on outbound and inbound calls. It has increased in frequency since it began. It lasts for 5 to 45 seconds.

My current set-up:

......................................................................................................................................................................... |--> eth2 (blue) --> ATA 186
Comcast Highspeed Internet (6 Mbps / 768 Kbps) --> PCX1100U --> eth1 (red) Linux IPCOP router/firewall --
......................................................................................................................................................................... |--> eth0 (green) --> BEFSR81 --> LAN

When this problem began, my CHI was 3 Mbps / 256 Kbps and my connection went straight from the PCX1100U to the BEFSR81 with the ATA connected to a QOS-managed port on the BEFSR81. In this same timeframe, Comcast rolled out their increased speeds in my area (SF Bay) and suffered numerous DNS issues.

Initially, Vonage made "some adjustments" (which I now guess were compression rates) with no success. Speed tests (testmy.net) routinely showed better than 175 Kbps up and Ping Plotter didn't highlight a packet loss problem.

Then, controlled troubleshooting went out the window and lots of things changed at once: continued roll-out of the new CHI data rates, subscription to even higher CHI data rates, installation of IPCOP and more robust traffic shaping for QOS, new phone connected to Vonage, repeated "adjustments" by Vonage. Through it all, I wound up with the setup described at the start of this post, and we still have the problem of parties on the other end of the phone not being able to hear us during calls.

I know there are plenty of advocates for replacing the PCX1100U, but I've read others who have reported the problem with the recommended replacement (SB5100). I attempted diagnostics on the modem, but the program (docsdiag) failed for reasons outlined under the program's "ISP disabled SNMP" troubleshooting.

So, IYHO does replacement of the cable modem appear warranted for any other reason than "others did it" ? Do you have other recommendations/am I missing something?

In the meantime, I've subsribed to a measured rate telco line ($5 for the line, $8 for the taxes), bought a two-line phone, and convinced my wife to go through a convoluted process of call transfers to ultimately place onto the telco line calls she doesn't want affected. It works, but its awkward and we'd like to go back to the great Vonage experience we had for the 2 years prior to this problem.



Test Results:

Ping Plotter
-------------
Not clean, but very little loss (and more stable during the times we experience the problem):

www.testmy.net
--------------
:::.. Upload Stats ..:::
Connection is:: 726 Kbps about 0.7 Mbps (tested with 579 kB)
Upload Speed is:: 89 kB/s
Tested From:: http://testmy.net/ (main)
Test Time:: Wed Apr 27 2005 12:11:35 GMT-0700 (Pacific Standard Time)
Bottom Line:: 13X faster than 56K 1MB upload in 11.51 sec
Diagnosis: Awesome! 20% + : 116.07 % faster than the average for host (comcast.net)
Validation Link:: http://testmy.net/stats/id-MD0QAHOWP

www.testmyvoip.com
------------------
To Boston:
Media Quality
MOS 3.9 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 51.6%
Latency 0.06 5.7%
Packet Discards 0.47 42.6%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)

Round-Trip Latency 244 ms

Packet Discards 2.5%

Packet Loss 0.0%

Loss Periods
Min: 20 ms
Avg: 120 ms
Max: 220 ms
Burst Loss

Jitter
Min: 0 ms
Avg: 6 ms
Max: 196 ms

Signaling Quality
Post-Dial Delay 110 ms
Call Setup Time 110 ms
Media Delay 260 ms[/img]
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sajer
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Joined: Dec 16, 2004
Posts: 59

PostPosted: Wed Apr 27, 2005 4:48 pm    Post subject: replace the PCX 1100 Reply with quote Back to top

I know its not the crystal clear evidence you'd like, but I had two friends that also began experiencing those problems with their PCX 1100's when Comcast gave them the speed upgrades. They upgraded to the SB 5100 and have had no problems. I think this is at least part of your problems, though recently there seem to have been other Vonage-specific problems affecting service at times.
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prf
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Joined: Nov 23, 2004
Posts: 9

PostPosted: Wed Apr 27, 2005 5:59 pm    Post subject: Disturbing information about this problem Reply with quote Back to top

My friend got a Sun Rocket 1 year deal but he did not get around to hooking it up. I borrowed it and now have both Vonage and Sin ROcket on the same Modem. I am havng the same problems with both lines.

I have Comcast with very high speeds when I test. Now I am beginning to think the problem is the Network somehow. DOes this give anyone with more technical background any ideas?

I will be glad to so any test that is suggested
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dstone93
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Joined: Apr 23, 2005
Posts: 2

PostPosted: Thu May 19, 2005 3:12 pm    Post subject: Reply with quote Back to top

Well, I broke down and replaced the PCX-1100U with an SB5100. While we're slow to break out of the work-around set-up, the calls we have risked on Vonage have been successful. Only one call has questionably suffered the original problem, and we can't be sure if it was really the same thing. Any way, I didn't want to switch cable modems "just because," but that may have made the difference.

Some of the posts regarding the PCX suggested that it might be negatively susceptible to unique line-monitoring tools employed by an ISP. I think its plausible that Comcast began using such tools in conjunction with its roll-out of increased bandwidth in the SF Bay-area. This corresponds with a high (though anecdotal) number of Comcast subscribers reporting this problem. It also corresponds (in my case) to the timing of the problem's on-set.

I won't put the PCX back in-line to see if the problem comes back, so I'll never have a definitive answer. For now, though, I'll join the crowd recommending a switch from the PCX-1100U to the SB5100 on Comcast Highspeed Internet.
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scline1
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Joined: May 19, 2005
Posts: 2

PostPosted: Thu May 19, 2005 3:44 pm    Post subject: Reply with quote Back to top

Judging by the dates on the posts, and the date the posts stopped, I'd say the problem was with Vonage. I too had the same one-way audio problem during the last half of April and then all of the sudden the problem went away. I changed nothing in my setup. I have RoadRunner with one of the Motorola cable modems they provide (unsure of model) and a Linksys WRT54GP2. I emailed Vonage tech support and received no response (which I am learning is common). I would have tried calling but every time I do I get some foreigner that can't speak a lick of English (I am glad companies are raising profits by gazillions of dollars by paying cents on the dollar for support personnel that know nothing about anything, even the language their customers speak...NOT!). Anyways, overall I have been satisfied with the service over the last 14 months I've been subscribing, just had to throw in that customer service rant. These days, customer service everywhere has morphed into people who just piss off the customer and lose business for the company, hopefully America will wake up and see that this is a major problem. That's all for now.
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dgreene4001
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 17, 2004
Posts: 29

PostPosted: Thu May 19, 2005 8:36 pm    Post subject: Reply with quote Back to top

Since I started this thread, I feel that I should post an update. Ever since Comcast replaced my modem with an RCA DCM425 2-3 weeks ago, I can only think of one instance where I had the one-way audio problem. Coincidence... maybe. But judging from the other posters, I would tend to agree that it wasn't my modem at all and instead Vonage fixed something around the end of April.


D.
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Exxtreme
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Joined: Apr 16, 2005
Posts: 4

PostPosted: Mon May 23, 2005 9:31 am    Post subject: Reply with quote Back to top

Well, mine seems to be doing the same thing. The only thing is mine only does it on incoming calls. I can hear them but they can't hear me. Outgoing calls are fine...so usually I just call the person back. It's still annoying though. My problem is consistent however, every call is the same.
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dgreene4001
Vonage Forum Junior
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Joined: Nov 17, 2004
Posts: 29

PostPosted: Mon May 23, 2005 9:44 am    Post subject: Reply with quote Back to top

Exxtreme, I would check your setup (especially router/firewall). The problems report here last month were intermittent, and impossible to narrow down.
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Exxtreme
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Joined: Apr 16, 2005
Posts: 4

PostPosted: Tue May 24, 2005 12:22 pm    Post subject: Reply with quote Back to top

Yep, apparently the routing tables in my Linksys wireless router for the firewall got messed up and I had to forward the ports and assign the phone a static IP. Everythings fine now...wierd that it just happened all of a sudden.
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ldavisfl
Vonage Forum Associate
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Joined: Jun 02, 2005
Posts: 13

PostPosted: Wed Jun 01, 2005 11:55 pm    Post subject: Same problem here... Reply with quote Back to top

I also have been having this "one-way audio problem." It started 1-2 months ago after many months of good service. At the same time, I've started having stuttery audio. Nothing at all has changed in my network... nada!

I called Vonage and some guy there totally freaked me out by suggesting I login to the modem and reboot it to get rid of any "spare charge" inside. He also started rambling on about how he buys spare telephone cords at dollar stores and how I should do the same because it could be my "cords."

He freaked me out because he basically didn't sound very technically literate, yet somehow managed to speak down to me like I was a moron. I have two engineering degrees and so I almost hung up on him.

Anyhow, through various experimentation, I seem to have gotten a cleaner signal by taking the VT1000V out from behind my Netgear 614v2 router and plugging it directly into my Motorola cable modem. I can't say this is 100% the solution, but my recently-occuring stuttery audio cleared up at least. People having this trouble may want to try the same thing. I just took my network off-line for a while and just used the phone adapter only for my experiment.

Maybe my router is slowing down the phone adapter traffic very slightly, and when this is combined with isolated Comcast slowdowns or perhaps some slowdown at Vonage, the problem emerges? Maybe users need to eliminate every bottleneck they can?
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