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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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jmpage2
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Joined: Feb 22, 2005
Posts: 36

PostPosted: Thu Apr 14, 2005 5:13 pm    Post subject: Reply with quote Back to top

I'm having this problem today too in the Denver area. My suspicion is that Vonage has some issues right now with a break in some of their Voip DSP coders or a problem with some of their trunks.

Vonage needs to dump their Cisco crap and start using Avaya to run their backbone!

Cool
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bassman
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PostPosted: Thu Apr 14, 2005 5:51 pm    Post subject: Reply with quote Back to top

I'm having the same problem also (about 1 out of 4 calls) and I'm on Road Runner. A co-worker of mine is also having the same issue on the same service. I've only been on it for about 3 months now with no other problems. Hopefully they will get it straight soon.
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dgreene4001
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Joined: Nov 17, 2004
Posts: 29

PostPosted: Thu Apr 14, 2005 11:41 pm    Post subject: Reply with quote Back to top

Thanks to everyone (so far!) for your feedback. Obviously I'm not the only one having this problem, and it doesn't seem to be isolated to a single provider, modem, router, adapter, etc.

I just wish Vonage would acknowledge that there is some kind of problem... instead we just go about hoping that it will be fixed someday. I don't really have a lot of confidence that it's going to happen, though.


D.
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aboat2
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PostPosted: Fri Apr 15, 2005 10:34 am    Post subject: Reply with quote Back to top

Last night as I was talking to my sister I went "auto mute" about 18 minutes into the call. This time when I immediately called back she couldn't hear me and her voice was echoing back to her (I could hear her fine). She said it sounded like being in a cave. First time that has happened to me on the immediate call back. I hung up again, gave it 15 seconds and redialed and all was well again for a few more minutes until struck by the "auto mute" feachur again (as usual).

I wonder if her voice bouncing back to her as an echo instead of mine going to her is a clue to some mixed up packet routing someplace.

As others have stated, I wish Vonage customercare would at least acknowledge my email of the problem or acknowledge the general problem here that they are aware of and working on it. Silence is not golden!
---------
Charter Cable
Fort Worth, Tx
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Aphelion
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PostPosted: Sat Apr 16, 2005 1:08 pm    Post subject: Another subscriber with the "audio" problems... Reply with quote Back to top

Having the same issues here with muted one-sided audio problems. Started out about thirty days ago intermittently. Now as of today is ever phone call generated and received.

Having Adelphia HSI here in central New York, no problems what so ever with their service. Have had Vonage since April 2003 and now just having major issues with this. Customer service does not seem to have the answers either.

My take on this is, network is getting over whelmed with "new" subscribers to the service and can't handle it. It is now to the point of useless service and will give to the end of the month before having to go back to TELCO. However Adelphia is supposed to be releasing Voip service soon, supposedly anyway. Probably later than sooner. - Marty
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mbhn5204
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Joined: Jan 19, 2005
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Location: Denver, Colorado

PostPosted: Sat Apr 16, 2005 2:22 pm    Post subject: Reply with quote Back to top

So, has anyone tried swapping out phones? It worked for me and it might save you a lot of headaches for a 30 second swap out.

_________________
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jmpage2
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Joined: Feb 22, 2005
Posts: 36

PostPosted: Sat Apr 16, 2005 2:33 pm    Post subject: Reply with quote Back to top

mbhn5204 wrote:
So, has anyone tried swapping out phones? It worked for me and it might save you a lot of headaches for a 30 second swap out.


You're kidding right? How is it that many people have had service that worked great up until recently and now suddenly they are getting one way audio?

One way audio in a Voip environment almost always is indicative of resource exhaustion, either in network bandwidth or in DSP resources.

For all we know Vonage simply doesn't have enough Voip coders to handle current demand and as a result people get one way or no way audio.

I have contemplated hooking up my Agilent Network Analyzer (a $40,000 box that I use to troubleshoot Voip problems at the corporate level) to my Cable modem connection to prove that when folks can't hear me that my Linksys Voip router is transmitting the audio packets.

Not that the helpline tools would have any idea of what to do with this information if I shared it with them.
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dgreene4001
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Joined: Nov 17, 2004
Posts: 29

PostPosted: Sat Apr 16, 2005 3:29 pm    Post subject: Reply with quote Back to top

mbhn5204 wrote:
So, has anyone tried swapping out phones? It worked for me and it might save you a lot of headaches for a 30 second swap out.


It's not the phone!!!

Having problems again today. Remote party hears echo of their voice, and cannot hear me.

I don't want to leave Vonage, but I don't know how much more of this I can take. Getting tired of making excuses to my (non-techie) wife.

Vonage... if you're listening... please acknowledge that there's a widespread problem and put some effort behind fixing it!!!!

There are people in this forum that have gone back to the old Telco's because of these problems. Anyone had better luck with a different Voip provider such as Packet8 or Broadvoice???
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punkin
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PostPosted: Mon Apr 18, 2005 4:06 pm    Post subject: 3com Sharkfin, RCA DCM305, RCA DCM425 cable modems Reply with quote Back to top

Hi, don't know if this will help anyone, but my experience.

Time Warner cable Los Angeles area (south bay)

3com Sharkfin - everything worked great (Oct 2004)

"upgrade" to RCA DCM305, they couldn't hear me, reboots and reset would help for a very very short period of time (mid March 2005)

another trip to time warner store - they had newer RCA DCM425 modem - all is working much better now Very Happy (mid April 2005)

setup:

cable --> RCA DCM425 --> ATA (motorola VT1000v) --> dlink di-524 --> home network
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Aphelion
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PostPosted: Mon Apr 18, 2005 4:14 pm    Post subject: Update..... Reply with quote Back to top

Well today is Monday the 18th of April and well it seems that something has been done. All day today service is back to normal. Perhaps it is a fluke but I would like to know the responses of others about their service as of today.

Thanks to all that respond. - Marty
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