One-Way Audio

Posts: 9 · New Forum Member Joined: Jul 13, 2005 Posts: 9

travisres, Your problem seems very similar to mine. I also used to hear a click when the other party picked up the phone (on some ocassions). On other ocassions it will be totally blank. However 800 and 866 numbers used to dial fine.

I also ran many of the tests which were suggested and I think they came out pretty fine.

When I had called Vonage 1st time, they asked me to run a download test and then said that my download rate is very less and I should contact comcast about it.
But now that the problem got resolved, it appears that Comcast/ISP had nothing to do with this. It was my adapter which was not making the connection by sending out all the details for outbound call.

You might want to ask them when you call them next time (I can imagine the pain to wait long hours) to try and monitor your adapter while you dial a number. This is what the engineer I was talking to did yday and then he could figure out what the problem is.

Posts: 1389 · Posted: Wed Jul 20, 2005 10:36 am Post subject:

Travis, you have a high number of packet discards in your tests...I would get on the line with your ISP...Who do you have?

Posts: 3 · New Forum Member Joined: Jul 19, 2005 Posts: 3

Trowski wrote:

.I would get on the line with your ISP...Who do you have?

Comcast HSI on Cape Cod.

I know that comcast has been doing some upgrades on the entire network, but I'm not sure if that is related. How do I go about troubleshooting with them? What do I tell them is the problem. If Vonage isn't working, are they going to be willing to help, or will they just insist that it is their problem. Are there certain tests and numbers I can be armed with to show them that my connection needs help?

Thanks

-Travis

Posts: 1389 · Posted: Wed Jul 20, 2005 11:14 am Post subject:

You can download pingplotter at www.pingplotter.com and run that for a while..it is a free download. that should help to convince them a bit.

Posts: 9 · New Forum Member Joined: Jul 13, 2005 Posts: 9

It happened again yesterday when I could not make any outgoing calls to any numbers except 800 and 866. I did a hard reset and that did the trick, no problems since then.

Posts: 3 · New Forum Member Joined: Jul 19, 2005 Posts: 3

Hi. I just wanted to update you all where I stand. After 2 more calls, they finally resolved the problem today. After watching the adapter as I made some calls on it, they decided that the device was not receiving "ring backs", which they said meant that it was either a bad firmware flash, or a faulty device. So they tried downgrading the firmware and then upgrading again. I did all this while on a cell phone with them as I had to reset the device twice. After the second reset, the problem was solved and I now have 2 way audio again. My one concern is that I don't' think that the firmware was ever actually re-upgraded as my device now is running 1.00.25. Well, the home login screen states that it is 1.00.37, but after logging in, it says 1.00.25, so I'm not really sure what is going on. I just hope that a) it's stable, and b) that it won't try to auto upgrade again and ruin all the work that was put into getting it to work.

I hope this is useful to others having the same problem.