One-Way Audio

Posts: 50 · Full Forum Member Joined: Apr 06, 2005 Posts: 50

ldavisfl wrote:

I also have been having this "one-way audio problem." .... Anyhow, through various experimentation, I seem to have gotten a cleaner signal by taking the VT1000V out from behind my Netgear 614v2 router and plugging it directly into my Motorola cable modem. I can't say this is 100% the solution, but my recently-occuring stuttery audio cleared up at least.

Sounds close to what I experienced. As described in my Apr 27th post on this subject in this forum, I too moved my phone adapter (a RTP31P2) from behind my netgear 614 and put it first right after the SB5100. With modem ... phone adapter ... rest of home network.... I've had zero problems whereas before it was very predictable failures. Maybe the original alternative setup wasn't forwarding all the ports properly or some bug in the netgear NAT. I don't know, but 0 problems now..

Posts: 6 · New Forum Member Joined: Jun 23, 2005 Posts: 6

Have Vonage for 2 weeks now.... AWFUL!

I have echo, one-way conversations and disconnected calls (usually after 15 minutes or so, guaranteed I'll lose it). Ruined a job phone interview!!!! Quite pissed, now looking at going back to Verizon as ISP (Charter) says connection is fine. Voip is just not ready for prime time.

Posts: 29 · Vonage Forum Junior Joined: Nov 17, 2004 Posts: 29

ironmike,

Before slamming Vonage can you please post your hardware configuration and the results of Voip bandwidth tests described earlier in this thread.

http://www.vonage-forum.com/voip-speed-test.html

Thanks.

Posts: 50 · Full Forum Member Joined: Apr 06, 2005 Posts: 50

ironmike wrote:

...one-way conversations and disconnected calls (usually after 15 minutes or so, guaranteed I'll lose it).

I had the same problem and was quite upset too, BUT then I put the Vonage router first right after the modem and before my other router and all is VERY VERY well right now. I've "lived" on the phone the last two days with well over 10 hours of calls, including several 2+ hour calls and hour+ three calls. Great quality, just signed up my father-in-law and activated him in the last couple of days (and the reason such long winded calls ... the ISP messed up his computer but his Vonage router (the only one he has) is also working perfectly fine.)

I'm very happy and am in no way connected to Vonage except as a satisfied customer!

Posts: 6 · New Forum Member Joined: Jun 23, 2005 Posts: 6

Fact is, I've been debugging this with Vonage and Charter for 2 weeks, I'm not just slamming Vonage (though I still think the internet infrastructure, or at least Charter's, isn't ready for VOIP), but they could use some better diagnostic skills in support to be honest.

Here's the results from http://www.vonage-forum.com/voip-speed-test.html :

Download 2,164,312 bps
Upload 237,968 bps
QOS 59%
RTT 63 ms
MaxPause 110 ms

When I first got Vonage, I had a wireless Netgear MR814 first. Thinking this was the problem (wasn't getting QoS), I set it up like this:

SB4100Modem - Linksys RT31P2 - Netgear MR814 - Desktop PC (and laptop wireless).

Unfortunately, no difference.

When I experience echo, one-way or disconnects, I notice nothing wrong with my data connection, works fine.

Posts: 1 · New Forum Member Joined: Jun 25, 2005 Posts: 1

Great to be with you.

I am experiencing "one way audio" since fitteen days, and for a communication addict it's horrible. A kind of bad luck experienced through ham radio, when suddenly propagation fails.

Linked to the net through satellite(Direcway) I tend to blame the inherent latency. But due to selective behavior of "one way audio" phenomenon, I mean , area codes 514 , 786, 718, for example go through , while 33 France , 203, 239, 305, 401, 407, 509 Haiti, 516, 707, did not.

Technical talks to Vonage and Direcway people set me as Wimbledon bystander watching the ball, flying over the net.

Then I tried the suddenly "back in order" Packet8, and the calls get through easily where Vonage dares not.

Then force is to deduct that the problem is at Vonage end. Hope God send them notice to bring a cure.

Everything can fail , even human lives. The second problem is that "automatic payment" at Vonage end, never calls retreat. THe "oldie" credit card machine clicking sound is still "one way audio"

REGARDS

sssira

Posts: 6 · New Forum Member Joined: Jun 23, 2005 Posts: 6

Now THAT'S a funny reply. Wink

I'm starting to wonder this is a Vonage issue and not Charter infrastructure. Charter has even upped my bandwidth and I still have these problems. I've eliminated house wiring (plugged phone directly into router) and MR814 causing possible issues by removing it entirely (I now sadly have no wireless for my laptop).

What's also interesting is that when I get a dropped call, a few times in a row, and then look online at my Activity - I'll see 3 calls in a row, all starting within a minute of each other but each LASTING AN HOUR!

Really do wish this worked, sure if nice technology, but I don't think the company is ready to support corner cases.

Posts: 9 · New Forum Member Joined: Jul 13, 2005 Posts: 9

I have a similar problem and totally frustrated with Vonage Tech Support. My phone worked fine for like a week, but since then even thought the incoming calls are crystal clear, I cannot make any outgoing call. I have the dialtone but when I dial the number, the other phone rings (with some delay) and the other person can hear me faintly and with delay, but I cannot hear anything. I mean it is total silence with not even any distrubance!

Vonage tech support asked me to run some regular test, but the internet speed seems to be in order. Also cabled phone did not worked either.

I have comcast HSI and my upload and download rate is >85% of the average for Comcast, consistently.

Vonage CSR have no clue as to what the problem is. The firmware version for my WRT54GP2 adapter is 1.0.37, which is the latest.
I dont think I will be holding on to this adapert for 1-2 days more unless some miracle happens and I can start to make calls...

Posts: 1389 · Posted: Wed Jul 13, 2005 1:08 pm Post subject:

GuysGals, the download bandwidth doesn't really mean much when dealing with Vonage...It is your upload speed and the latency/packetloss that is really going to be the determining factor. You can have a huge pipe up, but if the latency/packetloss is bad you will still get the audio problems.. Very Happy

Try this..www.testyourvoip.com and do a test call to Boston, maintaining call quality, not preserving bandwidth. Post the DETAIL results, showing to and from Boston, once you get them.

Posts: 9 · New Forum Member Joined: Jul 13, 2005 Posts: 9

When I use http://www.testyourvoip.com and call up Boston preserving, my score is 3.8. This is considering I am on a wireless machine upstairs. When I am close to the router using my laptop, The score is in the range of 4-4.5.
My outgoing calls are totally blank, with pindrop silence. Incoming calls works just fine with no problem at all.
What really baffles me is that it was working like a breeze for a week and then suddenly all this started happening for more than a week now.