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birdman200000
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PostPosted: Fri Dec 05, 2003 12:02 am    Post subject: Vonage voicemail is messed up in my area (nc) Reply with quote Back to top

Ok, I have been on the phone to Vonage tech 2 times today, and emailed once. I CANNOT access my voice mail by dailing either *123 or local access number for voice mail. IT does not reconize anything I enter into it. Vonage can access it, but I cannot. Even if I press the * key to change phone numbers it just keeps repeating itself " please enter in your passcode or press the * key to change phone numbers" or something like that. The lady at Vonage said it worked for her but it said "number not reconized" but went into my voice mail anyway. Thsi is the response I got back from Vonage via email (she sent the voice mail tech a email about it because she could not fix it I did not):


Quote:
Dear Customer,

The access by phone seems to be working. Please let me know exactly
what problem you are having with accessing voicemail and please make
note of any error messages you are receiving when you are trying to
login. Thank you.



If Vonage cannot do a better job of that, I will go back to a regular phone line, this is crazy.
Laureltn
Vonage Forum Master
Vonage Forum Master


Joined: Aug 19, 2003
Posts: 220

PostPosted: Fri Dec 05, 2003 8:50 am    Post subject: Reply with quote Back to top

birdman:

I'll probably curse myself by saying it, but except for when I had to re-record my outgoing message once when we first got Vonage, our VM has been flawless. I call home from my cell, get our outgoing message, press * and get the voicemail lady. I don't even have to remember the access numbers -- it's just like my VM was with BellSouth.

I switch back and forth between a couple of stored outgoing messages all the time too without problems.

I also have the wav files coming to me via email and there's no problem there and can check it on the web.

Can you check your messages via web? If you can't do that either, there may be something wrong with the way you're number's configured or something. (Not my area of expertise so I'm totally speculating.)

Good Luck!
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Maniac8888
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 16, 2003
Posts: 83

PostPosted: Fri Dec 05, 2003 3:13 pm    Post subject: Reply with quote Back to top

My VM works great including the *123 option.
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