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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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SBMongoos
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Joined: Mar 26, 2005
Posts: 199

PostPosted: Thu Apr 28, 2005 9:28 am    Post subject: Reply with quote Back to top

It is frustrating.

I've had two other problems I've been working on.

1) when calling several cell phones I get a strange ring tone. The volume seems to go from soft to loud on the ring tone when you're wating for someone to answer on a cell. This never happens on a land line. Meaning this never occurred with my Qwest line when making outbound calls to cell phones.

2) once in a while when placing an outbound call the person at the other end could not hear me. I'd have to hang up and call back. One of the techs at Vonage had me do a reset from within the browser interface of the Linksys adapter. Haven't had this problem since.

Downside is I've been migrating my girlfriend over to highspeed internet access, cable TV and Vonage very soon and this might turn out to be something I wish I'd never started. (with Comcast you get a $10 discount when you have at least two of their services...so I got her set up with basic cable TV for $13. Minus the $10 she can get some decent channels for almost free now...She hardly watches anyway but why not take advantage of it.)
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JellyBean
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PostPosted: Thu Apr 28, 2005 7:16 pm    Post subject: Reply with quote Back to top

I have read and read so many posts in the "other guys" forums and have not found ONE post about people hearing beeps. There are plenty of "dropped calls, bad customer service, and choppy sound," but no mention of beeps. Can we get someone from Vonage to comment on this please??

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dconnor
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PostPosted: Thu Apr 28, 2005 8:32 pm    Post subject: Reply with quote Back to top

JellyBean wrote:
I have read and read so many posts in the "other guys" forums and have not found ONE...


We like to focus on the real issues.

Smile

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SBMongoos
Vonage Forum Master
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Joined: Mar 26, 2005
Posts: 199

PostPosted: Thu Apr 28, 2005 9:31 pm    Post subject: Reply with quote Back to top

Nice! Focus on the real issues. What exactly would that be?

If I'm paying for a service and having problems that can be reproduced and spend all kinds of hours on the phone trying to get these issues resolved and still no results. What would you call that?

I switched for the fees and the features. Qwest worked just fine but their prices continue to go up. If you claim to offer a product that is supposed to perform...then how about it. Otherwise it's misleading to people to get their business and you do not get the quality of service you are told you will.

I've been around long enough to see this happen and have been in call centers and tech support departments to see how this goes. One common thing is putting a product out too soon when you have to recoup the cost of R&D and the pressure is on the make money.
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dconnor
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PostPosted: Thu Apr 28, 2005 10:49 pm    Post subject: Reply with quote Back to top

SBMongoos wrote:
Nice! Focus on the real issues. What exactly would that be?


Maybe I should explain something:

"The Vonage Forum Is Provided As A Free Service To Current Subscribers And Potential New Customers Of..."

That "provided as a free service" part, is provided by me:

"www.vonage-forum.com is not an official Vonage® website & is independently operated."

My comment to jellybean was in reference to the value of the content of this site vs. the copycat wannabies forums.

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JellyBean
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Joined: Apr 11, 2005
Posts: 18

PostPosted: Fri Apr 29, 2005 6:02 am    Post subject: Reply with quote Back to top

I agree that this forum and it's content is far superior to other forums. I also like the fact that there are "vonage representatives" here that can give us incite how things work. I was just trying to get one of them to comment on what is being done.
I don't want to know that "We are aware of the problem, " I would like to know what is causing it and what is being done about it. It has gotten worse in the past month and a half.

I talked to my wife yesterday and in a 20 minute conversation it beeped 3 times. I don't mind when I am talking to her and I am the one hearing the beeps, but when I am talking to others and they tell me "your phone is beeping" and I have to explain to them that "sorry there is a problem with my phone". That gets to me. There is no problem with my phone, there is a problem with my phone service... To me and others it is a "real problem" and it is something that I would like a solid answer to.

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SBMongoos
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Posts: 199

PostPosted: Fri Apr 29, 2005 8:27 am    Post subject: Reply with quote Back to top

I agree. Especially if the phones were being used on a previous phone service with no problems. I've never run into any of these issues ever. Odd.

Simple, to me anyway, you provide a service and it should simply work. Who would of thought you'd run into these kind of anomalies. I've been on with support for who knows how long with 6 different tech agents since 3/23 and I actually have more problems now than when I started. I just want to get the kinks worked out. I realize (being a techie myself) that when you're testing or trying to work out kinks that there is time involved do to process of elimation or whatever. But how often do you make a purchase and actually go through something like this? It should work when rolled out (but of course when does this actually happen). Typically, you'd take the product back to the store or end your service. I can see why people get frustrated. I've worked in call centers in the past and it's easy to determine when people are reading off of a screen and not have been trained to actually assist in working out problems. Then, if the service is the issue there's not much you can do.

I'm going to give it a little longer and see what happens. My girlfriend will not be happy if she runs into these same problems. Comcast told me they have upgraded to fiber optics in her area for broadband so I'm hoping somehow that will help.

I see now they are offering two months of service for referrals. May they should up it more since we risk the fact of catching flak from those we refer.
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jrstinkfish
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Joined: Feb 05, 2005
Posts: 26

PostPosted: Fri Apr 29, 2005 9:51 am    Post subject: Reply with quote Back to top

I changed the quality to the middle setting after reading this thread a couple of weeks ago, and I'm happy to report that there are no more of the touch-tone sounding beeps.
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tonyrocks
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Joined: May 18, 2005
Posts: 9

PostPosted: Wed May 18, 2005 11:45 am    Post subject: beeper this beeper that Reply with quote Back to top

Im getting completely frustrated. I am gettin more beeps as time goes on. Plus calls are just "dropped" in mid conversation. I've talked to Vongage and they told me to run a ping program to check my packet loss at Adelphia. The program displayed a 10% packet loss, but does this explain the friggin beeps?!

in short, Vonage is blaming Adelphia, my cable provider. I didn't think dropped packets would result in a touch-tone sounding beep on the other end.

somebody, please humour me, or pm me or something. I dont think i can tollerate this type of service anymore. Vonage customer service is no help at all.
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ngiovas
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Joined: Mar 19, 2005
Posts: 20

PostPosted: Wed May 18, 2005 12:07 pm    Post subject: Reply with quote Back to top

I also am getting the beeps, but I can tell you that this problem is not unique to Vonage. I work with speech recognition and audio over telephony every day (I am not in any way associated with any Voip provider) and this is a known issue with Voip as a whole. One of the first things I noticed after switching to Voip at my home was that the outgiong audio levels were much higher than before. One thing that may help is to see if Vonage can turn down the gain on the outgoing audio. Reducing this volume level may help the issue.

I just fully switched over a week ago, so I haven't called yet, but my wife said that one of her friends heard a beep the other day and I have heard it while talking to her on the phone a couple of times.

Nick
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