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Vonage Forum Senior
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Joined: Jan 13, 2005
Posts: 78
Location: Providence, RI

PostPosted: Mon Apr 11, 2005 8:51 pm    Post subject: The Games RBOC's Play Reply with quote Back to top

LMari wrote:
I did it yesterday and I got our city's NON emergency number. She said that it would be answered after all 911 calls are answered.

If they can route you to the police station why can't they route the number to 911?

There is no true technical reason why your 911 calls cannot be routed to the actual 911 PSAP for your community. Instead what is in play here is the desire of the Regional Bell Operating Companies (RBOC) owning the E-911 systems and databases and not letting an unregulated carrier connect to it.

It's all baloney. In states where the RBOC doesn't own the E-911 system the interfacing goes just fine, as evidenced by Rhode Island. Granted, we were the first state to go 100% digital switching, and have a fairly large broadband footprint. But E-911 works as it should for me.

Push your state regulators and the FCC to go after the RBOC. It isn't Vonage that is at fault here, it's your incumbent phone company.
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Joined: Apr 04, 2005
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PostPosted: Tue Apr 12, 2005 8:19 am    Post subject: Reply with quote Back to top

Just tested mine as well. Did NOT go to a PSAP or Emergency 911 #.

This is the deal breaker for me Sad

Will be waiting for Comcast's Digital Voice I guess.
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PostPosted: Tue Apr 12, 2005 8:25 am    Post subject: full information? Reply with quote Back to top

For you guys that had 911 answered by the correct group- did they also get the correct address/phone number available to them? While I love Vonage, I'm going to have to drop them because the PSAP guy got no information at all about me- no phone number, no address, no name... My wife is not willing to have the Vonage service without complete 911 working.
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Joined: Mar 01, 2005
Posts: 39
Location: Minnesota

PostPosted: Wed Apr 13, 2005 10:57 pm    Post subject: Got Sheriff's Office Reply with quote Back to top

In Hastings, MN, calls are routed to a 24 hour line at the Dakota County Sheriff's office. The lady who answered told me they receive no identifying information on the call and I would have to be able to tell them where to respond in the event of an emergency.

Dave Field

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Joined: Mar 06, 2005
Posts: 18

PostPosted: Thu Apr 14, 2005 5:27 am    Post subject: 911 Call Routing in Edmond, OK Reply with quote Back to top

I just got my Vonage installed 2 days ago and decided to test 911. I was contacted to the Oklahoma City Police non-emergency number. I had to explain the whole concept of Vonage to the lady that answered. She did tell me that this line is answered 24hrs a day but I would have to provide her with my address and phone number in the event of an actual emergency.
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Joined: Apr 20, 2005
Posts: 1

PostPosted: Wed Apr 20, 2005 6:44 pm    Post subject: "Old" Telephone Systems vs VoIP and 911 Reply with quote Back to top

Many people don't seem to understand what goes on behind the scenes when dialing 911.

911 is a special code that is recognised by every phone system in the US.

Every 911 phone at your local public safety answering point has a "real" phone number. For example: 123-456-7890

When you dial 911, the system acts as if you dialed that 'real' number.

This 'real' number is unpublished. Usually only the local telephone company knows what it is--and they will NOT give it out. As a county 911 dispatcher, my wife can't even get it.

The problem is where companies like Vonage hook into the local telephone system. If they actually hook in at your local telephone company, they can usually have them route your 911 calls to the correct number.

If they actually connect in at another location--like a different city, they don't have that 'real' number to forward your call to.

But they can look up the non-emergency number for your local police department and toss that in. That way you should at least get ahold of someone.

There are various solutions in the works however. They are considering publishing those numbers to Voip companies can use them. The down side is how to determine a Voip company. I have an Asterisk box setup in my house and I have friends / family setup using Voip. But I'm not technically a 'company'.

The cell phone industry had similar problems years ago. It'll get worked out soon--but for now the best option is to either keep a POTS (Plain Old Telephone System) line for emergencies, or carry a newer cell phone that supports the Global Positioning System and 911.
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