Prob. just begun: I can hear caller, but caller cant hear me

Posts: 36 · Vonage Forum Junior Joined: Apr 21, 2005 Posts: 36

it started happening to me too, in syracuse ny, with road runner, RTP300. i have have NO problems up until this. i dont use the phone much so it doesnt really matter, but it is kinda annoying

Posts: 21 · Vonage Forum Associate Joined: Jul 25, 2005 Posts: 21

Same problem here as before. .

Call someone, talk for a minute (somtimes less). . .then they magically can't hear ME! If I wait (various times) they will eventually be able to hear me again. . .

Cisco Adapter
DLink Router
PennTeleData ISP w/ Toshiba DOCSYS Cable Modem

Bandwidth tests show 3000down/440up

3.9 to Boston

Vonage PROBLEM! (Talked to CS and they said something about "moving their offices" and bandwidth being limited. . .all sound like BS excuses to me. . .rep had no CLUE what he was talking about and started making excuses for EVERYTHING he could Elevated call and I'm "supposed" to get a call back from another support person .. lets just say I SERIOUSLY doubt I will.)

Posts: 1 · New Forum Member Joined: Dec 17, 2005 Posts: 1

Has anyone found any resolution to this problem ? I hate to discontinue Vonage but this is really unacceptable. I never know when the caller cannot hear me so this leads to some very confusing phone conversations.

Posts: 21 · Vonage Forum Associate Joined: Jul 25, 2005 Posts: 21

I am still having the problem. . .now it's at approximately 18 minutes.

Despite FOUR calls to these morons. . .I have NO resolution and no response from their sucka$$ Customer service. .

Hey Vonage. . .
KEEP IGNORING YOUR CUSTOMERS. . .THEY'LL GO AWAY!

Idiots!

bill27 wrote:

Has anyone found any resolution to this problem ? I hate to discontinue Vonage but this is really unacceptable. I never know when the caller cannot hear me so this leads to some very confusing phone conversations.

Posts: 1 · New Forum Member Joined: Dec 19, 2005 Posts: 1

Having the same problem here in North Texas. Just started this morning (Monday, 12/19) as far as I can tell. Gonna have the wife try resetting the Vonage router at home and see if that helps.

Posts: 21 · Vonage Forum Associate Joined: Jul 25, 2005 Posts: 21

The absolutely hillarious part of this is, everyone thinks they are ACTUALLY going to try to fix the problems.

They couldn't and don't give a rats a$$ about us, our service or they're network.

I spent over an HOUR on the phone with a Customer Service Rep last night while he IM'ed with a Network Engineer about MY problem. (People call, but they magically can't hear ME at unspecified intervals.)

This poor guy "wanted" to help but was TOLD by a Network Engineer that it was a "system wide problem", "would take anywhere from 48 hours to 48 days" to fix and that there was nothing else that could be done. (Keep in mind, they didn't even THINK about offering some credit for a service that does not work and they have NOT POSTED IT AS A SYSTEM SERVICE STATUS ANNOUNCEMENT AS THEY SHOULD.)

Well, it would appear that the BEST THING TO DO would be to CANCEL Vonage and go somewhere else. . .they are NOT going to fix this problem, theY continually use the excuse that they have "just moved their offices and they're having a lot of problems" and they can't even get THEIR OWN Avaya Voip Phones to work so they can call YOU back. . .doesn't THAT tell you something?

The Voip company can't get THEIR OWN Voip phones to work. . . .. time to go BuhBye. .

Hey Vonage. . .keep ignoring your customers. . .we'll go away.
(And we'll take our money with us!)

soundsys4u wrote:

I am still having the problem. . .now it's at approximately 18 minutes.

Despite FOUR calls to these morons. . .I have NO resolution and no response from their sucka$$ Customer service. .

Hey Vonage. . .
KEEP IGNORING YOUR CUSTOMERS. . .THEY'LL GO AWAY!

Idiots!

bill27 wrote:

Has anyone found any resolution to this problem ? I hate to discontinue Vonage but this is really unacceptable. I never know when the caller cannot hear me so this leads to some very confusing phone conversations.

Posts: 11 · Vonage Forum Associate Joined: Dec 21, 2005 Posts: 11

mpprice wrote:

In all the threads I have read, regarding this issue, I see that the single variable that may be the ultimate problem is the service that the ISP is providing - or the internet traffic.

I can say with absolute confidence that this problem (at least right now) is not ISP specific. I have arguably the best ISP on the planet -- I have fiber-to-home SureWest with 20Mbps upload and download. (I'm not worthy!)

The problem has to be on Vonage's end. (Or, maybe just to be fair, Internet congestion.)

While I agree that having a lousy Internet connection at your home/office would produce many of these problems, I really think the weak link in the chain is in Vonage's territory.

Posts: 1 · Posted: Wed Dec 21, 2005 9:09 pm Post subject: I can hear but they can't hear me

I read all this gobbledegook which makes no sense whatsoever. I'm not a PC engineer geru or whatever. I have the same problem with my new RTP300 which replaced the old one I had before (RT32P2 I think). I never had this problem till I started using the RTP300. Now I have it at least 50% of the time. I can't figure out why WE should have to fix this stupid problem. Whats wrong with Vonage giving us a router that works like its supposed to !!!

So in the meantime since they are probably not going to fix the problem, can I just turn the thing upside down for 5 hours ever so often and that will fix it??? How am I supposed to know what is 192 degrees. Won't just upside down work?

Thanks

Posts: 3 · New Forum Member Joined: Dec 13, 2005 Posts: 3

I'm in Central NY, using TWCNY/RR for broadband. I just started having this problem over the past couple of days after a relatively seamless first several months of service. I can hear others, but they can't hear me. At first the problem appeared to be isolated to outbound calls. Today, however, it's happening on both outbound and inbound calls.

Posts: 11 · Vonage Forum Associate Joined: Dec 21, 2005 Posts: 11

laheilhec wrote:

So in the meantime since they are probably not going to fix the problem, can I just turn the thing upside down for 5 hours ever so often and that will fix it??? How am I supposed to know what is 192 degrees. Won't just upside down work?

Hmmm... Yeah... Give that a try and then report back!