Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
GoonKast Posted:
I really thought
he would have
fallen into
purchase flomax

In The Forum:
Last iron man suit blueprints
On Apr 24, 2014 at 01:17:04

Sodrilus Posted:
viagra 10mg or
20mg occupation
viagra online
buy viagra doctor

In The Forum:
Grouping subtraction chintzy tablets
On Apr 24, 2014 at 00:33:49

GoonKast Posted:
Blind after the
manner of men,
since we can look
back we see what
we might have seen

In The Forum:
All pablo neruda short poems
On Apr 23, 2014 at 21:29:19

GoonKast Posted:
I thought it best,
however, to humor
his fancy, at
least for the
present, or until

In The Forum:
All purrforma plus
On Apr 23, 2014 at 16:59:19

GoonKast Posted:
It is Queens Club,
which, for fifty
years, has boasted
the power and

In The Forum:
Ask for the hartford courant archives
On Apr 23, 2014 at 14:41:35

GoonKast Posted:
How odd, they were
all Chigroes!
buy online

In The Forum:
Click to Pon and zi merch
On Apr 23, 2014 at 13:04:45

jlilest Posted:
Vonage: US
numbers iPhone:
carrier I am
having trouble

In The Forum:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe

In The Forum:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT

In The Forum:
Vonage UK
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable

In The Forum:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents


Vonage Customer Reviews

Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

international connection
international connection

VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!

Should have signed up sooner!!!!
Should have signed up sooner!!!!

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sat Apr 09, 2005 5:59 pm    Post subject: Vonage Troubleshooting Is Not The Users Responsibility Reply with quote Back to top

Let me make this very clear from the start, I am not complaining about Vonage Customer Care or Technical Support.

We all do this, don't deny it. We call our ISP (or send an email) and tell the tech that you are experiencing very slow line speeds and high latency, you can bet your bottom dollar that he will respond with,
I have just tested your line and I can find no problem. I am presently emailing you a fact sheet with instructions on how to test your PC and some pertinent FAQ's.

Everyone has heard this line before, I don't care who you call nowadays for assistance with a problem. It is always your fault and your responsibility to fix. It wasn't too long ago that Customer Service gave you Customer Service.

Times change. I am experiencing a Voip problem. I called the tech. He knew less than I did and he said so. My ISP gave me the script described above. What confuses me is that I am saying goodbye to good Vonage customers because they lack the tenacity that I have. I will continue to work on a problem until I solve it. As unfortunate as it is, they are canceling their memberships before they know what the problem is. In all likelihood, this present affliction of somewhat frequent occurences in lack of voice transmission from the calling Voip may very well be caused by this Clearwater Voip opposition to our service provider. A notice placed by the owner of this forum attests to this. See: It is going to take some time to stop these snakes. The courts are slow and the FCC hasn't the fortitude to extend a fine severe enough to be an incentive to stop blocking our Voip data on the internet.

I performed all the tests that are available to me in order to find some lead to the source of the problem.
1. Regular line speed tests showed that my ISP was correct. Testing clearly demonstrated that the advertised rates were available at all but the most busiest of times of the day. However, the upstream data tended to remain constant.
2. Tweak testing showed that the optimum rate that I set after using their computations was holding up quite well. There was no difficulty in data transfers and ping times were consistent with what I had measured with the PingPlotter.
3. TestYourVoIP results were almost identical to the results measured by the test at the Boston end. 4.4/5.0 is the highest attainable score for my type of Voip.
4. PingPlotter testing was run for 4 days with no sign of any unusual activity.

Where to now? A hard reset back to default specs. I had some success with this. The Voice Qos Upstream data rate was changed from 256kb/s to 512kb/s. I found this curious as I had never adjusted the Qos Upstream Rate before. I would really like some data on this function as the Linksys Guide had very little to say about it. The result was fewer malfunctions, or so it seems at the moment. Time will tell. If a faster Voice Qos Upstream rate improves the situation, lets see what it does with less data to send. I reset my bandwidth to 30kb/s down from 50kb/s.

With enough problems of this sort to enable a number of people to quit this service, you would think that someone would take notice of it. Why isn't technical support looking into it? A service announcement? An appearance by a customer rep to the forum with some answers, perhaps? Why should I have to spend a week out of my own time to troubleshoot a problem that very well may belong to Vonage? If it were just me with this problem then it would be my problem alone, but it's not. Many people are having this difficulty to the point that they are sending their phone adapters back to Vonage in disgust. I need some answers. I've been asking for a week with nothing to show. Perhaps no one knows the answer, or those that aren't experiencing it just don't care.

ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
View user's profile Send private message Send e-mail
New Forum Member
New Forum Member

Joined: Apr 09, 2005
Posts: 1

PostPosted: Sat Apr 09, 2005 10:06 pm    Post subject: Re: Vonage Troubleshooting Is Not The Users Responsibility Reply with quote Back to top

mbhn5204 wrote:

What confuses me is that I am saying goodbye to good Vonage customers because they lack the tenacity that I have. I will continue to work on a problem until I solve it. As unfortunate as it is, they are canceling their memberships before they know what the problem is. .

I agree, it is not the responsibility of the customer to troubleshoot their service. That is the responsibility of the company we pay for the service (Vonage). Unfortunately, it doesn't appear that they have the manpower or training to handle the current problems.

Why should a customer have to have the tenacity to troubleshoot the service and make it work? That's not what I'm paying for, and I'm sure that's the attitude of all the "unfortunate" ones who cancel their memberships before they know what the problem is. They are doing it because no one at Vonage is troubleshooting or fixing the problem.

Don't get me wrong. I think Vonage has its place in the market. I've been with them since the beginning. I honestly don't know why I put up with the lack of responsiveness and poor service. Perhaps I like the snazzy new, expensive commercials all over the tv, even though I think it's bad business to look for new customers while mistreating the current ones. Perhaps I'm a glutton for punishment. Perhaps I enjoy playing the game of "will this call actually go through?"

I'd call to discuss this with someone at Vonage, but the 10 minutes playing with the multiple levels of "press 1..." followed by a minimum 25 minute wait time doesn't really fit into my schedule.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New Miloortb
New Today 2
Yesterday 11
Total 80847

Who Is On Site
Visitors 103
Members 1
Total 104

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.90
Change:   -0.04
Up to 15 Minute Delay

Site Search

†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.57 Seconds and 444 Pages In The Last 60 Seconds
The Vonage VoIP Forum