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don300
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PostPosted: Mon Apr 11, 2005 3:03 pm    Post subject: Reply with quote Back to top

lmrenault wrote:
make a test call to the Vonnage 911 contact. Find out who they are and what they can do for you in case of your need for police/sheriff, fire, or medical emergency service.



Is this legal? I always thought it was against the law to call 911 for a non-emergency situation.

OT: In our office we used to need to dial 9-1-then 1-area code - phone# to get an outside line. Our fax lines didn't have to dial the 9-1 before connecting. So anybody who dialed 9-1-1 and the area code from our fax machine were actually calling 911. Police tracked down our fax machine number and told us we could have been fined for making a false 911 call. Now all of our phones only need to dial 9 to get an outside line. But to call 911 we need to dial 9-911.

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reebok
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PostPosted: Mon Apr 11, 2005 3:45 pm    Post subject: Reply with quote Back to top

Vonage doesn't call the same 911 pots does (the exception being rhode island and possibly dc/va area according to this thread, but not according to Vonage themselves, yet). 911 just triggers the Vonage line to dial a preprogrammed 7 digit number (or I guess it could be 10 or 11). this can be found at their website and in many threads here if you want more info on it.

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PostPosted: Mon Apr 11, 2005 7:12 pm    Post subject: legality Reply with quote Back to top

The actual law depends on the state, however as long as the first words out of your mouth are This is A test (and you only test once), the 911 operator can hang up if he/she feels it is compromising someone elses safety. Then concisely say you switched phone systems, ask them what jurisdiction they are in if they can see your name, phone number, and address and if they are a 24/7 E911 operator. Most E911 operators would rather you test it once then have you call when you need it and end up in a wrong state.
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PostPosted: Mon Apr 11, 2005 7:37 pm    Post subject: sooo close - vonage great, but not 911 Reply with quote Back to top

I've been testing Vonage at home for just under a month now and am ready to switch over my home phone to Vonage. However I had to test 911 calling before I did and it turns out not too well...

I did get the local 911 operator- he said it was the correct PSAP for this area, but he said he got no information about me - no phone number, no address, nothing... I'm in Durham, CT.

Now, although Vonage has been a huge sucess in every other aspect of my testing, I will have to drop it (per orders of my wife) until 911 works as a house line would. We have 2 young children and need the reliability, etc. for any event.

btw- the 911 operator was very helpful. I think he was glad that I was testing Voip and knew of Voip services including Vonage.
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PostPosted: Sat May 21, 2005 10:27 am    Post subject: Come on People Reply with quote Back to top

I honestly sometimes don't understand people's logic as consumers. I was watching MSNBC news this morning to find about some information about the Vonage Broadband Phone Company and their 911 service. I am proud to say that I am a rather happy Vonage costumer and we think the service is great. I don't understand how people receive a service and don't even know a damn thing about it. When you first sign up for Vonage the representative even mentions about the 911 service and how it is different from normal phone services. God knows......I mean you see it at least five times when you receive your router device and a big packet of information. Don't you think you should read what might be contained in all of those pieces of paper?? I am sure the company does not put it in the box that ships with your router for the hell of it. This is a new service....brand new. I think consumers should be informed especially with Vonage being the up and coming way of phone service. You can't sue Vonage for trying to make you aware. YOU have to activate 911.....it says it on the website, on all of the information in your packet you receive from them...even when you speak with a customer representative. Sorry, I just think that people need to be a little bit more wise especially when being a part of a brand new service. You need to be knowledgable about it. It's not up to Vonage whether or not you as a customer decide to activate the 911 service. "Oh, I am going to sue Vonage because my daughter died while I was trying to call 911." No ma'am, sorry...you were the idiot you wasn't informed and that's what happens when you screw up. Think about it folks, if your power goes out....so does your phone. What happens if you need 911 then?? Ok then......cover all bases and get a cell phone that already has 911 on it. I am about to be a new mom this coming June and I already have all my bases set. For those of you who plan on being prepared for anything that may happen in the future including an unexpected situation that requires 911.....make sure you activate 911...you can't blame the phone company for your stupidity.....
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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