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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,...
In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer...
In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?...
In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless...
In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part...
In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted...
In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?...
In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?...
In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried...
In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14

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Rebate Issue - LNP Question - Problematic Motorola

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slago
New Forum Member

Joined: Apr 07, 2005
Posts: 1

Posted: Thu Apr 07, 2005 12:54 pm Post subject: Rebate Issue - LNP Question - Problematic Motorola

I have three problems I have been trying to correct for 3+ months now.

1. My number transfer request will be 4 months old on April 11th.

2. My Motorola Vonage phone adapter is problematic and I have to reboot it regularly. I want it replaced with a Linksys RT31P2.

3. My rebate on my initial Motorola adapter which I purchased at Best Buy. I sent in the rebate form in November of 2004 and still have not received it. I cannot find my account in the online rebate info.

I have talked to customer service, technical support, sales, and billing on all of these issues. Including the talk time and transfers and especially the time on hold (+ getting disonnected several times) I have approximately 25 hours on the phone trying to get this resolved. Everytime someone promises to call me back, they don't. Your customer service is appalling. I have referred many people to you and your phone service is good but if a customer EVER needs any customer service from a human being than it is a NIGHTMARE!!!!

I even called the main office of Vonage Holdings and left a voicemail for the public relations representative explaining my issues and SHE never even called me. WOW. unbelievable.

Once, while talking to an obviously "outsourced" technical service rep about the reboot problem on my Motorola adapter, I told him to just disconnect my service to get his attention. He was well aware of my frustration and instead of trying to get resolve he started to process my service cancellation instead. I then told him to stop and elevate my issue to his supervisor. He put me on hold and came back to tell me the manager was on the other phone and that he would call me back in the next hour. Yep, you guessed it! He never did. Like I said before, "WOW!"

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