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kdf55 Posted:
Vonage is
reporting that
call blocking is
FINALLY on it's
way. https://co
mmunity.vonage.com
/posts...
In The Forum:
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Topic:
Vonage announces call blocking coming soon!
On Jan 23, 2015 at 11:39:03

kdf55 Posted:
The problem may be
your internet
connection, not
Vonage. Have your
internet service...
In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 23, 2015 at 11:32:45

kdf55 Posted:
Yes you can....
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Topic:
Taking Vonage adapter to vacation home
On Jan 23, 2015 at 11:31:02

TheBear Posted:
I am trying to
configure the
recommended x-lite
software on my
laptop for use
with...
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Topic:
Xlite 4.5 configuration
On Jan 22, 2015 at 13:40:15

nichole Posted:
We had also faced
a lot of problem
sending emails and
fax initially but
when we used...
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Fax - Tivo - Alarms
Topic:
Fax Problems
On Jan 11, 2015 at 22:50:46

arbiter Posted:
1. NY, USA 2.
Time Warner Cable,
Cable 3. Upload:
2.18 Mbps
Download: 21.12...
In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 05, 2015 at 13:32:55

Utteru Posted:
...
In The Forum:
Vonage
Topic:
Click to call iPhone App
On Jan 05, 2015 at 07:00:41

nichole Posted:
Does this really
work for the
security of our
homes? If so then
I think it will be...
In The Forum:
Fax - Tivo - Alarms
Topic:
Broadband Monitoring of Home Alarm Systems
On Dec 31, 2014 at 23:17:41

Cagatey01 Posted:
Place another test
call. If there's
still no caller Id
information on the
current...
In The Forum:
Report A Forum Bug
Topic:
Outbound Links Turned Off
On Dec 31, 2014 at 22:44:56

sahm24 Posted:
As of last Friday,
all of our
incoming calls are
being immediately
redirected...
In The Forum:
Vonage
Topic:
Calls auto transferring to cell phone
On Dec 31, 2014 at 17:19:29

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Rebate Issue - LNP Question - Problematic Motorola

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slago
New Forum Member

Joined: Apr 07, 2005
Posts: 1

Posted: Thu Apr 07, 2005 12:54 pm Post subject: Rebate Issue - LNP Question - Problematic Motorola

I have three problems I have been trying to correct for 3+ months now.

1. My number transfer request will be 4 months old on April 11th.

2. My Motorola Vonage phone adapter is problematic and I have to reboot it regularly. I want it replaced with a Linksys RT31P2.

3. My rebate on my initial Motorola adapter which I purchased at Best Buy. I sent in the rebate form in November of 2004 and still have not received it. I cannot find my account in the online rebate info.

I have talked to customer service, technical support, sales, and billing on all of these issues. Including the talk time and transfers and especially the time on hold (+ getting disonnected several times) I have approximately 25 hours on the phone trying to get this resolved. Everytime someone promises to call me back, they don't. Your customer service is appalling. I have referred many people to you and your phone service is good but if a customer EVER needs any customer service from a human being than it is a NIGHTMARE!!!!

I even called the main office of Vonage Holdings and left a voicemail for the public relations representative explaining my issues and SHE never even called me. WOW. unbelievable.

Once, while talking to an obviously "outsourced" technical service rep about the reboot problem on my Motorola adapter, I told him to just disconnect my service to get his attention. He was well aware of my frustration and instead of trying to get resolve he started to process my service cancellation instead. I then told him to stop and elevate my issue to his supervisor. He put me on hold and came back to tell me the manager was on the other phone and that he would call me back in the next hour. Yep, you guessed it! He never did. Like I said before, "WOW!"

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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