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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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slago
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Joined: Apr 07, 2005
Posts: 1

PostPosted: Thu Apr 07, 2005 12:54 pm    Post subject: Rebate Issue - LNP Question - Problematic Motorola Reply with quote Back to top

I have three problems I have been trying to correct for 3+ months now.

1. My number transfer request will be 4 months old on April 11th.

2. My Motorola Vonage phone adapter is problematic and I have to reboot it regularly. I want it replaced with a Linksys RT31P2.

3. My rebate on my initial Motorola adapter which I purchased at Best Buy. I sent in the rebate form in November of 2004 and still have not received it. I cannot find my account in the online rebate info.

I have talked to customer service, technical support, sales, and billing on all of these issues. Including the talk time and transfers and especially the time on hold (+ getting disonnected several times) I have approximately 25 hours on the phone trying to get this resolved. Everytime someone promises to call me back, they don't. Your customer service is appalling. I have referred many people to you and your phone service is good but if a customer EVER needs any customer service from a human being than it is a NIGHTMARE!!!!

I even called the main office of Vonage Holdings and left a voicemail for the public relations representative explaining my issues and SHE never even called me. WOW. unbelievable.

Once, while talking to an obviously "outsourced" technical service rep about the reboot problem on my Motorola adapter, I told him to just disconnect my service to get his attention. He was well aware of my frustration and instead of trying to get resolve he started to process my service cancellation instead. I then told him to stop and elevate my issue to his supervisor. He put me on hold and came back to tell me the manager was on the other phone and that he would call me back in the next hour. Yep, you guessed it! He never did. Like I said before, "WOW!"

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