hi, i did follow every single step but it seems i'm making some kind of mistake here. i got a linksys RT31P2 wich i istalled already, i have internet acces, everythin is supposed to be ok, but a soon as i lift the phone, i get no dial tone in none of the 2 Voip lines. can anyone helpme on this.
tysonfamnc Vonage Forum Master
Joined: Jan 28, 2005 Posts: 188
Location: Ft Bragg NC
Make sure the old copper line to your phone line box is disconnected on the user side. You should have an outdoor line in for the phone. Find that box and line in, then open the user side( your access) with a phillipshead screwdriver. Unplug the line in. I had same problem...phone Comp. never disconnected the line after the Vonage change. Took two calls to Von. Tech Support to clear up the problem.
I have some questions before offering any help. Where did you get the router? Was it from Vonage directly or did you purchase at a retail store? The reason why I ask this is because if you purchased it from a retail store, you need to activate it first.
Also, how is this connected? Is your phone connected directly into the router? If so, then there is no need to disconnect the telephone company's wiring to your home.
If you got this from Vonage directly, they might not have activated your unit before shipping. Though this is rare, you would not be the first to have this happen to you.
Also, is the phone light solid green?
Answering these questions would help me identify where you might be having issues. Thanks, Mundy5.
_________________ St. Louis, MO Vonage Customer from February 2005 to May 2010 ISP: Charter Router: Linksys RT31P2 (blew up during electrical storm)
tibailey Vonage Forum Associate
Joined: Jan 22, 2005 Posts: 14
Location: Kirtland, Ohio
"Also, how is this connected? Is your phone connected directly into the router? If so, then there is no need to disconnect the telephone company's wiring to your home"
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