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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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Scottsdale
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PostPosted: Wed Apr 06, 2005 1:12 pm    Post subject: Customer Service Contact Needed Reply with quote Back to top

Nine momths of trying to get service. I need a human to talk to.

I have been a paying customer of Vonage since June of 2004. For about 9 months I was unable to get anyone to acknowledge receiving any of my many faxed in requests to transfer my 2 business lines from my local Telco, Qwest to Vonage.

Finally in February of 2005 I found a person who advised me that if I would fax to a "back office" number that he would get it set up. Sometime in March of 2005 I started using the lines.

On Friday of last week I realized that Qwest was still billing me. I called Qwest and asked for my lines to be disconnected.

Monday I got emails from clients advising me that one of my business lines were delivering to callers 'sorry but your line has been disconnected".

I called Vonage. After a 30 minute wait on hold I was advised that the only thing that could be done was to start over. Call quest, have them set up a new line, (hopefully I could get my disconnected one back) and to start the process of faxing my request to switch to Vonage again. I was advised the only way this can happen is if I have a order number from Qwest. The man I spoke to gave me his email address so he can personally help me. He works only Friday - Monday only. I was advised that on Friday when he is working again, he will have to have my order number for the new line from Qwest.

I contacted Qwest, they advised me that they were able to reverse my disconnect and the business line only lost Monday. The problem now seems to be that I don't have an order number and the Vonage staff advised me that I need to send in another fax. This process normally takes 1-2 months once the fax is received.

Today I again called customer service and asked for help. After a lengthy hold I was re-routed and again put on a lengthy hold. The woman I spoke to was appaled at my story but cut me off when she put me on hold. I have not heard back from her nor from the EVP, Michael Tribolet or the CEO Jeffrey Citron.

I am at our wits end and just do not have any idea what to do to get this issue resolved. I have paid for 10 months and have yet to get any service. I do not want to go back to the telco or to complain to agencies.

Is there a contact that can get something done?
jamn424
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Joined: Mar 08, 2005
Posts: 65
Location: Chicago, IL

PostPosted: Fri Apr 08, 2005 12:29 pm    Post subject: Reply with quote Back to top

i'm assuming you have found it by now, but if not:

Email: numbertransfer@vonage.com
Phone: 1-866-496-6359
Fax: 1-866-281-3308
LOA Fax: 1-866-895-1916

They should be able to help you. Also, if your number has not trasnfered, you are entitled to full credit of past 9months of bill. They will credit you for the money you paid while your number was still being transferred. Tell them there is no point to paying for Vonage if its not transferred over because you can not completely itegrate with your current phone system....

check out some other forums about filling complaints....

_________________
ISP: Insight Broadband
Download: 3,843,432 bps
Upload: 357,792 bps
QOS: 97%
RTT: 59 ms
MaxPause: 47 ms
=======================
SBC Transfer in Rockford, Illinois
February 7, 2005 Transfer Sent to Carrier
March 16, 2005 Carrier Approved Transfer
March 18, 2005 Completed LNP Transfer
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VonTageGal
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Joined: Apr 04, 2005
Posts: 50

PostPosted: Sun Apr 10, 2005 12:26 am    Post subject: Re: Customer Service Contact Needed Reply with quote Back to top

Post your account #.

Frankly some of the things you posted have me scratching my head.

You said: " ..... was unable to get anyone to acknowledge receiving any of my many faxed in requests to transfer my 2 business lines from my local Telco, Qwest to Vonage"
Exactly how did you make these requests? Did you fill out the ONLINE Letter of Authorization forms as per the web instructions and fax it along with copies of your phone bill or did you just fax a letter requesting Vonage to "transfer my numbers?"

9 months and they never got your paperwork? Over that time how often did you check and see if your paperwork was received? Did you check your web account 48 hrs after you faxed to see if the paperwork was accepted and if it wasn't did you call right back? You do realize that sometimes faxes are too light or to dark to be read and can't be entered into the system.

Sorry, something sounds a little strange in this specific case. 9 months, multiple faxes and they never received it? I can see if you said they got the paperwork 9 months ago and the transfer didn't go through ... but your story sounds like there was some customer error involved.

Cancelling your Qwest account will cancel the port because they can't port a number or numbers if they doesn't exist.

Scottsdale wrote:
Nine momths of trying to get service. I need a human to talk to.

I have been a paying customer of Vonage since June of 2004. For about 9 months I was unable to get anyone to acknowledge receiving any of my many faxed in requests to transfer my 2 business lines from my local Telco, Qwest to Vonage.

Finally in February of 2005 I found a person who advised me that if I would fax to a "back office" number that he would get it set up. Sometime in March of 2005 I started using the lines.

On Friday of last week I realized that Qwest was still billing me. I called Qwest and asked for my lines to be disconnected.

Monday I got emails from clients advising me that one of my business lines were delivering to callers 'sorry but your line has been disconnected".

I called Vonage. After a 30 minute wait on hold I was advised that the only thing that could be done was to start over. Call quest, have them set up a new line, (hopefully I could get my disconnected one back) and to start the process of faxing my request to switch to Vonage again. I was advised the only way this can happen is if I have a order number from Qwest. The man I spoke to gave me his email address so he can personally help me. He works only Friday - Monday only. I was advised that on Friday when he is working again, he will have to have my order number for the new line from Qwest.

I contacted Qwest, they advised me that they were able to reverse my disconnect and the business line only lost Monday. The problem now seems to be that I don't have an order number and the Vonage staff advised me that I need to send in another fax. This process normally takes 1-2 months once the fax is received.

Today I again called customer service and asked for help. After a lengthy hold I was re-routed and again put on a lengthy hold. The woman I spoke to was appaled at my story but cut me off when she put me on hold. I have not heard back from her nor from the EVP, Michael Tribolet or the CEO Jeffrey Citron.

I am at our wits end and just do not have any idea what to do to get this issue resolved. I have paid for 10 months and have yet to get any service. I do not want to go back to the telco or to complain to agencies.

Is there a contact that can get something done?

_________________
Yea, my nick is a gag ... I CAN spell Vonage.

[VonTageGal Disclaimer: NOTHING I write here should be considered official Vonage policy or represents Vonage in any way shape or form. It is strictly personal opinion. In fact, I don't even claim to be connected with Vonage in any way whatsoever.]
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