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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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a W52p with two
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...

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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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LuisPR
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Joined: Oct 08, 2004
Posts: 292

PostPosted: Tue Apr 05, 2005 11:28 pm    Post subject: 911 Canada: VoIP Providers Must Support 911 in 90 Days Reply with quote Back to top

Canada Requires Voip Providers to Support 9-1-1 in 90 Days
The Canadian Radio-television and Telecommunications Commission (CRTC) issued a decision requiring Voip service providers to provide the same level of 9-1-1 emergency service that is provided by the incumbent telephone companies within 90 days.

Specifically, the Commission requires Voip service providers providing either nomadic Voip service or foreign exchange Voip service to implement, within 90 days of the date of this decision, an interim solution which provides a level of service comparable to Basic 9-1-1 service. In addition to the above service requirements, the Commission also requires all Voip service providers to provide customers with notification, both before service commencement and during service provision, regarding any limitations associated with their emergency 9-1-1 service. The Voip service providers must also secure the customer’s express acknowledgement that they are aware of these limitations, prior to providing this type of service.
http://www.crtc.gc.ca/eng/NEWS/RELEASES/2005/r050404.htm
05-Apr-05


In March 2005, the state of Texas filed a lawsuit against Vonage, the country’s largest Internet-based telephone service provider, for failing to make clear to consumers that the company’s current service does not include access to traditional emergency 9-1-1 service. The story was widely reported in newspapers across the country. The state of Texas said the dangers posed by Vonage’s failure "to clearly disclose the lack of traditional 9-1-1 access" have resulted in tragedy. On its website, Vonage says it offers 911 Dialing to all customers. 911 calls are routed from the Vonage network to the Public Safety Answering Point (PSAP) for the physical area that the subscriber designates. However, 911 dialing is not automatically set-up for use and subscribers have the option to decline 911 dialing. Email reminders are sent to subscribers about 911 calls. The Vonage website also warns that 911 dialing and Vonage Service do not function during an electrical power or broadband provider outage.
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miket603
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Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Wed Apr 06, 2005 12:20 am    Post subject: Reply with quote Back to top

You might be interested to know that there is a thread on this topic already. See "911 is here".
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Eddy
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Joined: Apr 05, 2005
Posts: 30
Location: Montreal, QC

PostPosted: Wed Apr 06, 2005 8:25 am    Post subject: Reply with quote Back to top

miket603 wrote:
You might be interested to know that there is a thread on this topic already. See "911 is here".


I'm sure he knows. Read the article then comment.
911 is here but it wasn't required by the CRTC.

Well, I just looked at the other thread and saw your post. Honestly I wouldn't expect that article to be in the "911 is here" thread.

Thanks for the info Luis!
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projectpete
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Joined: Jan 21, 2005
Posts: 56
Location: Free Long Distance in Ontario

PostPosted: Wed Apr 06, 2005 11:17 am    Post subject: Reply with quote Back to top

So it doesnt make Voip providers give us e-911, just the basic 911 which does not give the address right away when you call, which we already have.

Did I understand correctly?
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kjnangre
Vonage Forum Associate
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Joined: Mar 12, 2005
Posts: 20

PostPosted: Wed Apr 06, 2005 5:29 pm    Post subject: Reply with quote Back to top

You got it. This really has no effect on Vonage
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miket603
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Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Wed Apr 06, 2005 5:40 pm    Post subject: Reply with quote Back to top

Actually, it does have an affect on Vonage. Vonage doesn't offer Basic 911 right now, they merely program your line so that when a user dials 911 that it will go somewhere (think speed dial). The 911 call on Vonage doesn't go to your local 911 centre or even an emergency dispatch. In my case, the call goes to the non-emergency line for the police. I suspect that the same is true for other locations. Vonage programs it this way because most PSAPs don't offer a ten digit back door number to call to reach the local 911 centre. Combine this with the fact that until now the ILECs weren't allowing access of non CRTC regulated companies access to the 911 switch (read Voip providers) and you have part of the reason why "real" or basic 911 service hasn't been available on Voip up to this point.
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kjnangre
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Joined: Mar 12, 2005
Posts: 20

PostPosted: Thu Apr 07, 2005 3:09 am    Post subject: Reply with quote Back to top

True. Although since Vonage is in the "nomadic or foreign exchange" category, all they have to do is provide an "interim solution" which offers service "comparable to basic 911". I could very easily see Vonage make the argument that they've already done that. It will really depend on how the CRTC defines "comparable".
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miket603
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Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Thu Apr 07, 2005 9:25 am    Post subject: Reply with quote Back to top

I would think that the CRTC will view "comparable" as what would be comparable in the eyes of the consumer. Most consumers wouldn't view the current Vonage solution as comparable I suspect. Comwave's 911 service forwards you to their call centre. Their call centre agents determine the caller's emergency and location and then direct the call to the appropriate PSAP. This is almost like a parallel 911 centre. Concerns have been expressed over this solution as well due to the fact that the calls are being answered by people who are not necessarily trained to deal with emergency calls in the same manner as 911 communications coordinators are. Also, most PSAPs don't have a ten digit back door number that can be accessed from out of region callers. The big problem that needs to be overcome is the interconnection between Voip providers, the CLECs that resell numbers to Voip providers and the ILECs. With this decision from the CRTC, the CRTC Interconnection Steering Committee ("CISC") will now work with the players to come up with a more permanent solution. Vonage doesn't claim that their current solution qualifies as a interim solution by the way. In fact, they have been waiting for this decision from the CRTC in the hope that it will force the Incumbant Local Exchange Providers ("ILECs") to cooperate with them and provide access to the various 911 systems across the country.
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kjnangre
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Joined: Mar 12, 2005
Posts: 20

PostPosted: Thu Apr 07, 2005 11:46 am    Post subject: Reply with quote Back to top

Interesting. I stand corrected. Thanks for the info!
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