Is your caller ID time behind too?

Posts: 188

I noticed yesterday that the caller ID information time stamp is information is behind one hour now that we are on daylight savings time. My account information is set to the correct time zone (Pacific) and the dashboard shows the correct time for each call made and received since Sunday. My phones don't display the current time (or have a setting for it), they only display the time stamp of incoming calls. Has anyone else noticed this? I've written Vonage about this.

Posts: 336 · Posted: Tue Apr 05, 2005 10:22 pm Post subject:

That's strange. My time on my call display is OK. I received a call at 10:30 PM this evening and both of my phones here in this room show that the call came in at 10:30 PM. I'm on Daylight Savings time here (Eastern Canada).

Some telephones need to be unplugged in order to reset the date/time. Otherwise they just keep the date/time internally. I know my phones don't hold the date/time in memory, but I used to have a Nortel phone "Maestro" that needed to be unplugged and left off for 5 minutes and plugged back in whenever the time changed.

Posts: 508 · Posted: Thu Apr 07, 2005 9:49 am Post subject:

I have 2 phones, one cordless and one corded.. my cordless phone has the ability for me to set the time manually, I did this, but when I recieve a call the time it displays for teh incomming call is an hour behind.. my corded phone uses the latest CID time to set its clock, it is an hour behind and I cannot change it.. I just called from my cell phone and it says "last incomming call @ 9:45" but the current time is 10:45..

[EDIT]
ok, in my dashboard it's the correct time, but both phones wrong time. I thought, oohh, maybe it's the router's time zone, I went in it was set correctly, (Eastern) so I tried to set it to Atlantic, and it still shows up incorrect time, but the same incorrect time as when in Eastern.. I'm going to try a hard re-boot of router and phones, see what that does, weird cuz my one phone says the correct time when it's just sittign there, but when a call come in the recieved call time is an hour behind..

[EDIT]
I just rebooted everything and it still does it, I guess it's Vonage's issue... I'll e-mail them and see what they say...

Posts: 188 · Posted: Thu Apr 07, 2005 9:59 am Post subject:

dabones wrote:

I have 2 phones, one cordless and one corded.. my cordless phone has the ability for me to set the time manually, I did this, but when I recieve a call the time it displays for teh incomming call is an hour behind.. my corded phone uses the latest CID time to set its clock, it is an hour behind and I cannot change it.. I just called from my cell phone and it says "last incomming call @ 9:45" but the current time is 10:45..

I'm glad that I'm not the only one. I tried DarKev's solution (gee, I wish that I had thought of it Embarassed

). I have a cordless phone that supports two handsets. I reset the base station, which didn't work so I removed the battery from each handset. Still no change! It seems like a network issue to me but DarKev's works. Perhaps the ATA needs to be reset also. Vonage customer service hasn't answered my email on this yet. By the way, I noticed that when you email customer service, the confirmation email that you get actually tells to reply to confirmation if you need assistance (if the links that they send you in the confirmation don't help you). This might be the reason why some have been complaining that they don't get answers from customer support. The way that I read the confirmation, if you don't reply to it, they assume that your issue has been resolved.

Posts: 336 · Posted: Thu Apr 07, 2005 12:34 pm Post subject:

Yes, my calls in the Ottawa region are still reflecting the correct time. This is very strange. It would have to be a Vonage server problem.

The only problem I had with Call Display and Vonage was last year. I received phone calls with no date and time at all. Just the name and number were coming through. It messed up the clock on two of my phones. It put them back to Jan 01 at 00:00 each time the phone rang. I called Vonage about it, and it took them a day to fix the issue. There must be something that they forgot to adjust for daylight savings. Obviously they are not running under Windows XP because that OS knows when the time changes.

Posts: 508 · Posted: Thu Apr 07, 2005 3:05 pm Post subject:

Quote:

Hello, thank you for your email. I have forwarded to Vonage Canada's MIS support resource and our Director of Technology and Operations.

Patti Jordan
Director Marketing & Communications
Vonage Canada
416-907-6157

I e-mailed customercare@vonage.ca AND CC to pr@vonage.ca the pr lady Patti, wrote back within 10 mins, and well, you can see her response, she's forwarding it on to the proper ppl.. I think sending to pr@vonage.ca is the best bet, cuz they listen and reply in minutes.. Smile

maybe, this is a device issue as well, I was reading in teh main forum the 2 page complaint about the time change and som eppl have it working and others do not, maybe the Motorola ATA is not having issues, thats why your's (DarKev) works, and the rest of us suckers with the Linksys are having troubles.. LoL

Posts: 188 · Posted: Thu Apr 07, 2005 3:07 pm Post subject:

Thanks! Perhaps your theory is correct. I have the Linksys PAP2. I'd rather not reset it if it's not necessary.

Posts: 13 · Vonage Forum Associate Joined: Mar 13, 2005 Posts: 13

I don't use Vonage, but I do have a PAP2 with another provider. I just helped my provider troubleshoot this very same issue. The problem is that the PAP2 relies on an NTP server to keep its clock correct. On the PAP2's regional tab on the web interface (I know you don't have access), there is a setting for the time zone relative to GMT. And here is the key: GMT does not change for daylight savings time!

So, for me, in Vancouver, this means that PST is "GMT -08:00" while PDT is "GMT -07:00". This needs to be adjusted in the ATA's settings every time the clocks change.

I guess Sipura and Linksys didn't think of daylight savings time when they wrote the firmware for the SPA-2000 and PAP2.

Posts: 508 · Posted: Thu Apr 07, 2005 8:38 pm Post subject:

that was my first thought this morning, and I tried to change mine to the Atlantic time zone, it's one hour earlier, and it made no difference at all.. it still showed my CID on my phone as one hour earlier..

I've had that issue with a ezboard msg board a few years back, I had to change time zones to make the time change.. lol

Posts: 188 · Posted: Sat Apr 09, 2005 9:17 pm Post subject:

I talked to the LNP specialist yesterday to follow up on my transfer (as I could track it on my web account, different subject) and I told him about my caller ID time being behind. He hadn't heard any complaints about it but he suggested the obvious, resetting the adapter. Luckily, I didn't have to after all. As part of the LNP process, my account has been updated to send out my Telus number as the outgoing caller ID information. This account update seems to have corrected the time stamp on the incoming caller ID information for some reason.