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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
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Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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Phil
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Joined: Nov 25, 2003
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PostPosted: Sat Nov 29, 2003 7:23 pm    Post subject: Dropped Calls/No Audio/Fast Busy Reply with quote Back to top

I've run into a problem over the last couple of days - I've been getting calls dropped after 60 to 90 seconds. Actually, I think the call stays up, but there's no audio from either end.

I e-mailed Vonage customer support and they said that they're aware of the problem and the "engineers" are working on it. Over the last couple of hours the problem has progressed to the point where I can't dial out, even to voicemail, because all I get is a fast busy signal. Incoming calls ring through but when I pick up there's no audio (in either direction).

I've reset my router, ATA and cable modem to no effect. I know my configuration is good, because it's been working for a couple of weeks now with no problem (ATA is in the router DMZ).

Has anyone else had this problem? If so, is there any more information on why it's occurring?


Phil
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d125
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PostPosted: Sat Nov 29, 2003 9:15 pm    Post subject: Reply with quote Back to top

Yesterday I was getting alot of dropped calls after about 1 min. or 2 into the call. Same thing as your problem, neither side had audio. But it only happened with a couple of people that I called. I called my aunt 3-4 times because it kept happening, I had to ultimately call her from my cell phone. But when calling others, the connection remained just fine.

I had to run out after that and didn't get home till late in the evening so I didn't even check the line again the rest of the day. When I got home I accidentally unplugged my router and ATA while moving some wires around behind my computer but my connection seemed to work fine all day today. So, I don't know if resetting the router and ATA did the trick or if it was a Vonage problem that they may have fixed.
Xathras
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PostPosted: Sat Nov 29, 2003 9:17 pm    Post subject: just a thought Reply with quote Back to top

Basically, from what I can piece together, they made a quick change to the central servers, and it hiccupped. The folks in their shop are really good at what they do, they'll fix it. Give it a few days, believe me, I understand the frustration, I've got 140 employees yelling at me that they can't make calls.
JL1210
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 29, 2003
Posts: 17

PostPosted: Sat Nov 29, 2003 11:10 pm    Post subject: Reply with quote Back to top

I had a similar problem Thursday. When I called from New Jersey to Florida the line kept dropping. i finally just used my backup landline. The next day (Friday) I called New jersey to Pennsylvania for an hour, no problem but when I called Florida it happened again after a minute, then I called back and it ws fine for a 30minute phone call. I didn't reset anything, I figured it was with Vonage's lines. I have had it for almost a month and love it. this was the first "Major" glitch that I have had and I've put over 1500 minutes on it in November alone. It has definitely been a worthwhile investment. Lol
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colavito
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PostPosted: Mon Dec 01, 2003 9:26 am    Post subject: happening again Reply with quote Back to top

I had this happen over the holiday...it appeared that once i reset the ATA (motorola) it cleared up the problem.

But this morning my wife called me from Vonage phone and got disconnected after about a minute or so.

If anyone hears anything more on this from support please post here as i do not have an hour to sit on hold today

Sad
Phil
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Joined: Nov 25, 2003
Posts: 2

PostPosted: Mon Dec 01, 2003 9:30 am    Post subject: Reply with quote Back to top

I had an e-mail from Vonage customer support on Saturday night claiming that the problem had been fixed. I reset my ATA and it did start to work. However, throughout Sunday I had calls that would drop after a minute or so, while some would carry on indefinitely. I'm going to e-mail them back again today to try to troubleshoot this some more.
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Choaga
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Joined: Nov 19, 2003
Posts: 18
Location: Louisville, KY

PostPosted: Mon Dec 01, 2003 9:33 am    Post subject: As of early evening Nov 30th... Reply with quote Back to top

... I've had no problem whatsoever. And, I didn't reset anything.. nor did I get any emails from Vonage advising me of any outage or to do any ATA resets. Hmmmmmmmmmmm.....
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d125
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PostPosted: Mon Dec 01, 2003 10:35 am    Post subject: Reply with quote Back to top

Update: I just experienced another dropped call after about 2 min. so apparently my problem hasn't been fixed after all.

I've been on hold with Vonage for about 10 min. now and this call doesn't seem to drop! Confused
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