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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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dak0ta
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Joined: Apr 02, 2005
Posts: 2

PostPosted: Mon Apr 04, 2005 7:43 pm    Post subject: Need some advice.... Reply with quote Back to top

I'm having a transfer issue with Vonage. I cannot receive any incoming calls unless they are from a Vonage customer. The number just rings. The virtual number works fine. Outbound calls work fine. SBC was done transferring my number on April 1st at 4:10pm. According to Vonage, they "do not know what is wrong". Is there an easy way to escalate this issue? I have been without incoming phone service since the 1st now. Any advice would be appreciated.

Thanks,
Brian
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MrZagnut
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Joined: Apr 04, 2005
Posts: 2

PostPosted: Mon Apr 04, 2005 9:03 pm    Post subject: Get Another Cheap Phone Reply with quote Back to top

Put another phone on the old line. It seems to take approximately forever to get a number transfer done, so settle in for the long haul....
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VonTageGal
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Joined: Apr 04, 2005
Posts: 50

PostPosted: Tue Apr 05, 2005 7:47 am    Post subject: Re: Need some advice.... Reply with quote Back to top

If your port has NOT gone through and if someone calls your SBC number and they are a Vonage customer it WILL ring on your Vonage box. That's how it works. If someone OUTSIDE Vonage calls your SBC number it will ring on your SBC line. Who said SBC was done transferring your number? SBC or Vonage? If SBC claims the port is complete get an OCN (Order Confirmation Number) from SBC and give that to Vonage. Recently some carriers have not been notifying Vonage that the ports are complete.

It sounds to me like you've disconnected your POTS (SBC) line when the transfer hasn't been completed yet which explains why it just rings when someone calls your SBC number who is NOT a Vonage customer.

dak0ta wrote:
I'm having a transfer issue with Vonage. I cannot receive any incoming calls unless they are from a Vonage customer. The number just rings. The virtual number works fine. Outbound calls work fine. SBC was done transferring my number on April 1st at 4:10pm. According to Vonage, they "do not know what is wrong". Is there an easy way to escalate this issue? I have been without incoming phone service since the 1st now. Any advice would be appreciated.

Thanks,
Brian

_________________
Yea, my nick is a gag ... I CAN spell Vonage.

[VonTageGal Disclaimer: NOTHING I write here should be considered official Vonage policy or represents Vonage in any way shape or form. It is strictly personal opinion. In fact, I don't even claim to be connected with Vonage in any way whatsoever.]
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dak0ta
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Joined: Apr 02, 2005
Posts: 2

PostPosted: Tue Apr 05, 2005 8:23 am    Post subject: Reply with quote Back to top

The SBC side was complete. I have no dialtone at all on my SBC line. That is the problem. I spoke with SBC. They are the ones who told me it was complete. I'll give them a call back and get the OCN. Vonage shows that it is complete as well, but said there is an issue with their end of the port. I'm just trying to find a reliable contact at Vonage that I can call to resolve this issue. I've spoken with a dozen different people from Vonage and they all give me the run-a-round.

Thanks,
Brian
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VonTageGal
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Joined: Apr 04, 2005
Posts: 50

PostPosted: Wed Apr 06, 2005 8:57 am    Post subject: Reply with quote Back to top

Sounds like what's called an "Incomplete Port (duhhh Smile)." Do you know if anyone created a Tier3 ticket for an "incomplete port" or are they just telling you "it says it's complete and should be working" in the spreadsheets or CCA? There is a specific process to report and incomplete port. If they have already done that, then I don't know what else to suggest.

dak0ta wrote:
The SBC side was complete. I have no dialtone at all on my SBC line. That is the problem. I spoke with SBC. They are the ones who told me it was complete. I'll give them a call back and get the OCN. Vonage shows that it is complete as well, but said there is an issue with their end of the port. I'm just trying to find a reliable contact at Vonage that I can call to resolve this issue. I've spoken with a dozen different people from Vonage and they all give me the run-a-round.

Thanks,
Brian

_________________
Yea, my nick is a gag ... I CAN spell Vonage.

[VonTageGal Disclaimer: NOTHING I write here should be considered official Vonage policy or represents Vonage in any way shape or form. It is strictly personal opinion. In fact, I don't even claim to be connected with Vonage in any way whatsoever.]
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