I'm having a transfer issue with Vonage. I cannot receive any incoming calls unless they are from a Vonage customer. The number just rings. The virtual number works fine. Outbound calls work fine. SBC was done transferring my number on April 1st at 4:10pm. According to Vonage, they "do not know what is wrong". Is there an easy way to escalate this issue? I have been without incoming phone service since the 1st now. Any advice would be appreciated.
If your port has NOT gone through and if someone calls your SBC number and they are a Vonage customer it WILL ring on your Vonage box. That's how it works. If someone OUTSIDE Vonage calls your SBC number it will ring on your SBC line. Who said SBC was done transferring your number? SBC or Vonage? If SBC claims the port is complete get an OCN (Order Confirmation Number) from SBC and give that to Vonage. Recently some carriers have not been notifying Vonage that the ports are complete.
It sounds to me like you've disconnected your POTS (SBC) line when the transfer hasn't been completed yet which explains why it just rings when someone calls your SBC number who is NOT a Vonage customer.
dak0ta wrote:
I'm having a transfer issue with Vonage. I cannot receive any incoming calls unless they are from a Vonage customer. The number just rings. The virtual number works fine. Outbound calls work fine. SBC was done transferring my number on April 1st at 4:10pm. According to Vonage, they "do not know what is wrong". Is there an easy way to escalate this issue? I have been without incoming phone service since the 1st now. Any advice would be appreciated.
Thanks, Brian
_________________ Yea, my nick is a gag ... I CAN spell Vonage.
[VonTageGal Disclaimer: NOTHING I write here should be considered official Vonage policy or represents Vonage in any way shape or form. It is strictly personal opinion. In fact, I don't even claim to be connected with Vonage in any way whatsoever.]
The SBC side was complete. I have no dialtone at all on my SBC line. That is the problem. I spoke with SBC. They are the ones who told me it was complete. I'll give them a call back and get the OCN. Vonage shows that it is complete as well, but said there is an issue with their end of the port. I'm just trying to find a reliable contact at Vonage that I can call to resolve this issue. I've spoken with a dozen different people from Vonage and they all give me the run-a-round.
Sounds like what's called an "Incomplete Port (duhhh )." Do you know if anyone created a Tier3 ticket for an "incomplete port" or are they just telling you "it says it's complete and should be working" in the spreadsheets or CCA? There is a specific process to report and incomplete port. If they have already done that, then I don't know what else to suggest.
dak0ta wrote:
The SBC side was complete. I have no dialtone at all on my SBC line. That is the problem. I spoke with SBC. They are the ones who told me it was complete. I'll give them a call back and get the OCN. Vonage shows that it is complete as well, but said there is an issue with their end of the port. I'm just trying to find a reliable contact at Vonage that I can call to resolve this issue. I've spoken with a dozen different people from Vonage and they all give me the run-a-round.
Thanks, Brian
_________________ Yea, my nick is a gag ... I CAN spell Vonage.
[VonTageGal Disclaimer: NOTHING I write here should be considered official Vonage policy or represents Vonage in any way shape or form. It is strictly personal opinion. In fact, I don't even claim to be connected with Vonage in any way whatsoever.]
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Raniinody New Today 3 Yesterday 3 Total 64297 Who Is On Site Visitors 120 Members 0 Total 120
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.53 Seconds and 262 Pages In The Last 60 Seconds The Vonage VoIP Forum
)." Do you know if anyone created a Tier3 ticket for an "incomplete port" or are they just telling you "it says it's complete and should be working" in the spreadsheets or CCA? There is a specific process to report and incomplete port. If they have already done that, then I don't know what else to suggest.
Members
New 
New Today 3
Yesterday 3
Total 64297
Who Is On Site
Visitors 120
Members 0
Total 120
-0.03