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JeffreyRib Posted:
се
88;ые

Ша
73;ло&
#1085;ы
...

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серые &
On May 23, 2017 at 23:03:01

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

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On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

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On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
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New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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On Dec 05, 2016 at 06:35:11


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Nasty
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Tue Apr 01, 2003 6:22 pm    Post subject: Disappointed so far Reply with quote Back to top

I've been very enthusiastic about trying this, but so far I'm disappointed. I signed up a week ago and still no ATA-186!! Yet my "usage" billing started as of when I signed up....
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Nasty
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Tue Apr 01, 2003 7:06 pm    Post subject: Reply with quote Back to top

I've talked to customercare several times. They haven't been able to tell me yet when my box is going to ship. Also, when I complained about being charged for useage before I even had the ATA, they said that I'd agreed to that in the customer agreement.
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Nasty
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Tue Apr 01, 2003 7:20 pm    Post subject: Reply with quote Back to top

yeah, i tried that. It hasn't shipped yet. Sad
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Chip
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Joined: Mar 28, 2003
Posts: 8
Location: Boston

PostPosted: Tue Apr 01, 2003 8:45 pm    Post subject: Reply with quote Back to top

This is such a different experience than what I had. I ordered my Vonage service on Thursday and I had the box on Friday! Even Vonage was surprised how quickly it arrived. (I live in Boston.) I did have issues with my voicemail not working. It took them a few days to fix it and I didn't get an email telling me it was fixed. I just tried it one day and it started working.

Growing companies are always going to have these customer service issues, but there's no reason why you should be paying for a service you can't use. Regardless of what the agreement says, they should take care of their customers.
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Cowest
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Vonage Forum Junior


Joined: Mar 06, 2003
Posts: 29
Location: USA

PostPosted: Tue Apr 01, 2003 9:09 pm    Post subject: Reply with quote Back to top

my experience was alot like chip's
it took three days for my Vonage ATA 186 to get here and 2.5 minutes for me to set it up & make a call (included time to get a beer).
but ymmv
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Geekatlrg
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 07, 2003
Posts: 24
Location: USA

PostPosted: Tue Apr 01, 2003 9:22 pm    Post subject: Reply with quote Back to top

I ordered my Vonage services on a Thursday and received it the following Tuesday.

Re: being billed for the time your account is in shipping. All I have to sat to that is *HELLO VONAGE*. Are you reading this?
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prestonlewis
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 08, 2003
Posts: 24
Location: Sacramento, Calif., USA

PostPosted: Wed Apr 02, 2003 7:40 pm    Post subject: Reply with quote Back to top

Me and my 3 teens used to live in California before we moved to rural SC (culture shock!). My phone bills have been horrendous. When I first ordered Vonage with a Sacramento phone number, I directed the calls to come to our land line in SC. We were getting calls within hours coming to our home POTS phone. It took about 4 days for the ATA 186 to arrive but we sure used our Vonage service quite a bit before the ATA got here. I can see why Vonage would want to charge since you can get free incoming phone calls as soon as you sign up, even before the ATA gets to you.
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Nasty
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Wed Apr 02, 2003 7:58 pm    Post subject: Reply with quote Back to top

I can see that point of view. My useage on my Vonage line will be 95% outgoing, so it doesn't apply to me. Once I get the ATA, I'm going to go back to them and demand that they credit my account for the number of days I waited.

7 days and still can't even get a delivery date.
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GHCJeff2
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PostPosted: Thu Apr 03, 2003 4:07 am    Post subject: Reply with quote Back to top

If you log into your Vonage account and go to the "Order" screen. Does it have any Tracking information or is it blank?

If there's any tracking information listed then you need to check with Airborne Express to see where it is at. If not, the next question I have is when you originaly signed up, did you get an email from Vonage saying that your order is being processed?

Also, when looking at the "Dashboard" is there a call to "VoiceMail". If there isn't than you should have absolutly no problem getting Credit. They test the ATA units by calling "VoiceMail" to test them.
Nasty
Vonage Forum Junior
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Thu Apr 03, 2003 8:07 pm    Post subject: Reply with quote Back to top

WOOHOOO! My ATA shipped today!!
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