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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Nasty
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Tue Apr 01, 2003 6:22 pm    Post subject: Disappointed so far Reply with quote Back to top

I've been very enthusiastic about trying this, but so far I'm disappointed. I signed up a week ago and still no ATA-186!! Yet my "usage" billing started as of when I signed up....
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Nasty
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Tue Apr 01, 2003 7:06 pm    Post subject: Reply with quote Back to top

I've talked to customercare several times. They haven't been able to tell me yet when my box is going to ship. Also, when I complained about being charged for useage before I even had the ATA, they said that I'd agreed to that in the customer agreement.
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Nasty
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Tue Apr 01, 2003 7:20 pm    Post subject: Reply with quote Back to top

yeah, i tried that. It hasn't shipped yet. Sad
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Chip
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Joined: Mar 28, 2003
Posts: 8
Location: Boston

PostPosted: Tue Apr 01, 2003 8:45 pm    Post subject: Reply with quote Back to top

This is such a different experience than what I had. I ordered my Vonage service on Thursday and I had the box on Friday! Even Vonage was surprised how quickly it arrived. (I live in Boston.) I did have issues with my voicemail not working. It took them a few days to fix it and I didn't get an email telling me it was fixed. I just tried it one day and it started working.

Growing companies are always going to have these customer service issues, but there's no reason why you should be paying for a service you can't use. Regardless of what the agreement says, they should take care of their customers.
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Cowest
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 06, 2003
Posts: 29
Location: USA

PostPosted: Tue Apr 01, 2003 9:09 pm    Post subject: Reply with quote Back to top

my experience was alot like chip's
it took three days for my Vonage ATA 186 to get here and 2.5 minutes for me to set it up & make a call (included time to get a beer).
but ymmv
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Geekatlrg
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 07, 2003
Posts: 24
Location: USA

PostPosted: Tue Apr 01, 2003 9:22 pm    Post subject: Reply with quote Back to top

I ordered my Vonage services on a Thursday and received it the following Tuesday.

Re: being billed for the time your account is in shipping. All I have to sat to that is *HELLO VONAGE*. Are you reading this?
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prestonlewis
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 08, 2003
Posts: 24
Location: Sacramento, Calif., USA

PostPosted: Wed Apr 02, 2003 7:40 pm    Post subject: Reply with quote Back to top

Me and my 3 teens used to live in California before we moved to rural SC (culture shock!). My phone bills have been horrendous. When I first ordered Vonage with a Sacramento phone number, I directed the calls to come to our land line in SC. We were getting calls within hours coming to our home POTS phone. It took about 4 days for the ATA 186 to arrive but we sure used our Vonage service quite a bit before the ATA got here. I can see why Vonage would want to charge since you can get free incoming phone calls as soon as you sign up, even before the ATA gets to you.
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Nasty
Vonage Forum Junior
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Wed Apr 02, 2003 7:58 pm    Post subject: Reply with quote Back to top

I can see that point of view. My useage on my Vonage line will be 95% outgoing, so it doesn't apply to me. Once I get the ATA, I'm going to go back to them and demand that they credit my account for the number of days I waited.

7 days and still can't even get a delivery date.
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GHCJeff2
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PostPosted: Thu Apr 03, 2003 4:07 am    Post subject: Reply with quote Back to top

If you log into your Vonage account and go to the "Order" screen. Does it have any Tracking information or is it blank?

If there's any tracking information listed then you need to check with Airborne Express to see where it is at. If not, the next question I have is when you originaly signed up, did you get an email from Vonage saying that your order is being processed?

Also, when looking at the "Dashboard" is there a call to "VoiceMail". If there isn't than you should have absolutly no problem getting Credit. They test the ATA units by calling "VoiceMail" to test them.
Nasty
Vonage Forum Junior
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Joined: Mar 26, 2003
Posts: 27
Location: Los Angeles, Ca area

PostPosted: Thu Apr 03, 2003 8:07 pm    Post subject: Reply with quote Back to top

WOOHOOO! My ATA shipped today!!
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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