Disappointed so far

Posts: 27 · Posted: Tue Apr 01, 2003 6:22 pm Post subject: Disappointed so far

I've been very enthusiastic about trying this, but so far I'm disappointed. I signed up a week ago and still no ATA-186!! Yet my "usage" billing started as of when I signed up....

Posts: 27 · Posted: Tue Apr 01, 2003 7:06 pm Post subject:

I've talked to customercare several times. They haven't been able to tell me yet when my box is going to ship. Also, when I complained about being charged for useage before I even had the ATA, they said that I'd agreed to that in the customer agreement.

Posts: 27 · Posted: Tue Apr 01, 2003 7:20 pm Post subject:

yeah, i tried that. It hasn't shipped yet. Sad

Posts: 8 · Posted: Tue Apr 01, 2003 8:45 pm Post subject:

This is such a different experience than what I had. I ordered my Vonage service on Thursday and I had the box on Friday! Even Vonage was surprised how quickly it arrived. (I live in Boston.) I did have issues with my voicemail not working. It took them a few days to fix it and I didn't get an email telling me it was fixed. I just tried it one day and it started working.

Growing companies are always going to have these customer service issues, but there's no reason why you should be paying for a service you can't use. Regardless of what the agreement says, they should take care of their customers.

Posts: 29 · Posted: Tue Apr 01, 2003 9:09 pm Post subject:

my experience was alot like chip's
it took three days for my Vonage ATA 186 to get here and 2.5 minutes for me to set it up & make a call (included time to get a beer).
but ymmv

Posts: 24 · Posted: Tue Apr 01, 2003 9:22 pm Post subject:

I ordered my Vonage services on a Thursday and received it the following Tuesday.

Re: being billed for the time your account is in shipping. All I have to sat to that is *HELLO VONAGE*. Are you reading this?

Posts: 24 · Posted: Wed Apr 02, 2003 7:40 pm Post subject:

Me and my 3 teens used to live in California before we moved to rural SC (culture shock!). My phone bills have been horrendous. When I first ordered Vonage with a Sacramento phone number, I directed the calls to come to our land line in SC. We were getting calls within hours coming to our home POTS phone. It took about 4 days for the ATA 186 to arrive but we sure used our Vonage service quite a bit before the ATA got here. I can see why Vonage would want to charge since you can get free incoming phone calls as soon as you sign up, even before the ATA gets to you.

Posts: 27 · Posted: Wed Apr 02, 2003 7:58 pm Post subject:

I can see that point of view. My useage on my Vonage line will be 95% outgoing, so it doesn't apply to me. Once I get the ATA, I'm going to go back to them and demand that they credit my account for the number of days I waited.

7 days and still can't even get a delivery date.

Guest

If you log into your Vonage account and go to the "Order" screen. Does it have any Tracking information or is it blank?

If there's any tracking information listed then you need to check with Airborne Express to see where it is at. If not, the next question I have is when you originaly signed up, did you get an email from Vonage saying that your order is being processed?

Also, when looking at the "Dashboard" is there a call to "VoiceMail". If there isn't than you should have absolutly no problem getting Credit. They test the ATA units by calling "VoiceMail" to test them.

Posts: 27 · Posted: Thu Apr 03, 2003 8:07 pm Post subject:

WOOHOOO! My ATA shipped today!!