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ArisBoch
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PostPosted: Sun Apr 03, 2005 7:03 pm    Post subject: Business vs. Residential service Reply with quote Back to top

Hello, I'm a new Vonage customer and have a couple of quick questions. I'm the network administrator for a small/medium business that has eleven locations in three states. Each location has three phone lines and a fax line that also provides DSL access. Since Vonage doesn't have most of our area codes (We're a midwest company that focuses on cities of 30,000 - 150,000 people), we just want to use Vonage for outgoing calls and for intra-office calling. It could save us a bunch on long distance.

We have a one line business account with Vonage that we are testing in our main office. We want to add about eight additional lines with 500 minutes each. Will Vonage us lend us separate adaptors for each line? We would need that since each line is in a separate building.

We also have a couple of locations that have phone numbers available from Vonage. We would like to get three Vonage lines in each location. I am considering either three 1500 minute small business lines ($110), or three unlimited residential plans ($75). Would there be any disadvantages to going with the residential plans? Are the residential adaptors only one line each? I have no problem with having three adaptors in each location.

Thanks.
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mcdowelljc
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PostPosted: Sun Apr 03, 2005 10:51 pm    Post subject: Reply with quote Back to top

I would give Vonage a call.. There are multi Line adapters for businesses. They will do almost exactly what you are looking for!

Also, You may want to talk with your Phone System provider about system cards for Voip. Depending on your phone system there may be a Voip card that is built for it!

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ArisBoch
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PostPosted: Mon Apr 04, 2005 8:30 am    Post subject: Reply with quote Back to top

Well that's a nice thought about the cards for the phone system, but there really isn't a phone system. Our offices are small and we just use a cheap Panasonic multi-handset unit. The only place that is going to have a real phone system is our main office which will be an Asterisk system. I was just going to put a 4 port FXO card and hook it up to an ATA. Can I talk to Vonage via SIP?

Anyway, is Vonage shipping RT31Ps to everyone now? Because if they are, that solves most of my issues.

But my real question is, what is different between a business and residential account? If it is just a fax line, I can do without it since we do all of our faxing via the same landline we use for DSL.

Thanks.
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OldSnipe
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PostPosted: Mon Apr 04, 2005 12:25 pm    Post subject: Reply with quote Back to top

ArisBoch wrote:


But my real question is, what is different between a business and residential account? If it is just a fax line, I can do without it since we do all of our faxing via the same landline we use for DSL.

If you read the Vonage TOS it is pretty clear that a residential line cannot be used for any business purpose including profit or non-profit. In theory if you so much as call a friend on a residential line and ask him to purchase a girl scout cookie from your kiddo you have violated the Terms Of Service.

Then there is the real world. Would the Secretary of a bowling league be in violation of the TOS if they called a bowler to ask for a substitute. "Well Technically Yes!!"

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ArisBoch
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PostPosted: Mon Apr 04, 2005 1:31 pm    Post subject: Reply with quote Back to top

So it's a TOS thing. Grr... Not much I can do about that. I suppose Vonage is entitled to turing a profit, and my business probably does more calling than the average residence.

That answers my questions. Thank you.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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