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EnJaNir
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Joined: Jan 18, 2005
Posts: 62
Location: 61114

PostPosted: Wed Apr 06, 2005 11:46 am    Post subject: Reply with quote Back to top

rlstjohn wrote:
holy crap...what menu choices did you pick to get to someone to fix the caller id issue? Unplugging my device, removing the fix from the PAP2 etc..etc...did not fix my issue.


I noticed in your sig that you are using the uniden tru-8 series phones. If they are both the cordless models, pull the battery out of each phone so that it auto resets to 12:00. Within 5 minutes the pap2 should resend the correct time to the device.

This worked for my uniden tru 8 series base station and handset.

Resetting my cable modem, router, or pap2 did nothing. But unplugging the phones completely (AC and battery) worked like a charm

EDIT:
I tried what worked for me at my parents house, and no go. They are still off an hour Confused

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strongj
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PostPosted: Wed Apr 06, 2005 11:28 pm    Post subject: Reply with quote Back to top

Mine was still wrong so broke down and called technical support. After 20 minutes on hold I finally got a real person. He didn't have a clue what the problem was or how to fix it. Prior to the call I pulled out my shorted line two jumper. While on the call the tech support person mentioned that he heard the bad background noise and wondered if I had a bad phone cord. LOL! I asked him to send me a replacement router and he agreed that would be a good idea. (duh!) After I hung up my phone line went dead. Waited an hour to see if maybe he had reset my account but still no dial-tone or light on phone line 1 on the router. Re-booted twice, still no dial-tone. Had to call back on my cell phone and wait for another 20 minutes for a person to answer. Come to find out the support person had disabled my current router's MAC registration. Now I'm waiting for them to re-instate my current router into their system. They said it could take up to 24 hours. Geez, only took them 2 seconds to disconnect me! I sure hope the new router they send eliminates the background hissing phaser noise!!! Especially after all this trouble.
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rlstjohn
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Joined: Jan 27, 2005
Posts: 218
Location: Maryland

PostPosted: Thu Apr 07, 2005 6:42 pm    Post subject: Reply with quote Back to top

Well, I am not on hold once again making this my third call of the night trying to resolve this annoying caller id time issue. The first two I talked to were very helpful and both sent updates to the PAP2 telling me to reboot a couple times and all should be good. However, that was not the case and my times are still off. Here is hoping the third times a charm...

Robert
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rlstjohn
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Joined: Jan 27, 2005
Posts: 218
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PostPosted: Fri Apr 08, 2005 9:17 am    Post subject: Reply with quote Back to top

It took three phone calls with an average wait time of 25 minutes, but I finally got my caller id time fixed and accurate. The last guy I talked to was very helpful and he said this was a big issue for many people using Vonage. He said that their engineers were working on a fix and he expected it to be finished either today or tomorrow.
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SuperDave
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Joined: Dec 17, 2004
Posts: 176
Location: Maple Shade, NJ

PostPosted: Fri Apr 08, 2005 1:38 pm    Post subject: Reply with quote Back to top

Mine was fixed last night. I couldn't post, Comcast was having a nationwide DNS failure. I could use my phone though, didn't affect Vonage. I was limited to where I could go on the web, and I couldn't get here.

Any way, I emailed Vonage again last night, got a quick response about checking mu router settings and account settings. Emailed back that that was accomplished the night before when the CSR called me. 2 minutes late I received an email from Tier 2, stated he sent an update that would fix things. I called with my cell and the time was right.

Customer service has really improved, I am impressed! Good job Vonage.

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strongj
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PostPosted: Fri Apr 08, 2005 9:06 pm    Post subject: Reply with quote Back to top

My saga continues... after getting them to re-instate my current MAC address on the original router while waiting for a replacement to ship, they canceled my replacement shipment! So I had to call in again. This time I specifically requested they NOT disconnect my current router MAC address until my new one arrived. They said, no problem. Ha! Once again they disconnected my original router. We've had no phone service for two days while waiting for the replacement to arrive.Today it arrived and it seems to have fixed the phaser background noise. However, my caller ID time is now 2 hours off instead of just one! I've been on the phone for over an hour (30 minutes before he answered and the rest waiting for the guy to figure this out). I was ready to just forget about the caller id time thing figuring that in November it would be right again. But now that it's 2 hours off, that's not going to work. Will we all have this problem every time we change the clocks?
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atroot
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Joined: Mar 29, 2005
Posts: 66
Location: Texas

PostPosted: Fri Apr 08, 2005 11:17 pm    Post subject: Reply with quote Back to top

here is my 2cents... I am having the same problem as posted many times here... I didn't notice until I saw these post so I went ahead and call them up... After 25min waiting a tech gets on the line as me whats the prob I told him he put me on hold for about another 5min got on the line and starting mumbling... Mhhhhh, ahhhh, hhhmmm, IC, well...Than he say ok SIR we are going to work on these problem and we will call you in 5 min so you can reboot the Adapter.
To my experience thats just BS he ain't going to call me...
So for know I am not even going to bother everything is working perfectly fine! I dont want a new hire tech to mess up my setup...
If ain't broken dont fix it....
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atroot
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Joined: Mar 29, 2005
Posts: 66
Location: Texas

PostPosted: Fri Apr 08, 2005 11:47 pm    Post subject: Reply with quote Back to top

Well ill be damn... 10min later they call me as I typ these post the tech is trying to figure it out...
Keep telling him is on the server ha said is on the adapter...
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atroot
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Joined: Mar 29, 2005
Posts: 66
Location: Texas

PostPosted: Sat Apr 09, 2005 12:08 am    Post subject: Reply with quote Back to top

Well after an hour on the phone he ruled it was my phone...
The adapter dsiplays the correct time so the problem must be on the phone...
And is not because my phone has no time changing features.
I am not going to bother with it...
Good Luck guys...
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AspectTec
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Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Sat Apr 09, 2005 1:11 am    Post subject: Reply with quote Back to top

Ya, thats BS. The lady fixed mine in a snap. I saw my phone light go out and then come back on and it had the correct time.

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