Caller ID Daylght Savings Time

Posts: 176 · Posted: Sat Apr 09, 2005 6:45 am Post subject:

The initial CS dude was clueless when I emailed. He wanted me to check my account settings, couldn't he do that, and my router to see if it was in the correct time zone. Of course they were, the time worked until DST kicked in. I sent another email the next day, same response. I replied that I went through all of that the previous day. He must of kicked the problem up to Tier 2. Here's his response:

Dear David,

Thank you for contacting Customer Care.

In response to your email, I have sent an update to your device. This
should correct the issue.

Thank you for choosing Vonage. If you need further assistance, please
do not hesitate to contact Vonage at 1-VONAGE-HELP (1-866-243-4357).

Orison
Tier 2 Tech Support

I called my Vonage line with my cell immediately and the time has been correct ever since. As always, it's the luck of the CSR draw to have an issue resolved. Orison knew what to do right away and did it.
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Posts: 66 · Posted: Sat Apr 09, 2005 10:29 am Post subject:

Well to my surprise these morning I woke up receive a call looked at the time and it was fix.
Thumbs up to Vonage!

Posts: 66 · Posted: Sat Apr 09, 2005 2:23 pm Post subject:

Welll my WRT54G craped out on me and when evreything came back online my time was back and hour again....
Edit...
ROFL is back to normal... I think there just playing a game with me!

Posts: 1 · New Forum Member Joined: Apr 09, 2005 Posts: 1

I am having the same issue. I thought I was loosing my mind as I kept changing the time on my phones and they it would change every time I got a call. I don't feel like getting frustrated with CS... how about just adjusting the time zone on the rt312???

Posts: 67 · Posted: Sun Apr 10, 2005 12:13 am Post subject:

Woo hoo! Mine is finally right! I have no idea what they did, but today it finally is sending the correct time to my phones.

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Posts: 5 · New Forum Member Joined: Apr 11, 2005 Posts: 5

If you are using a PAP2 ATA, then the time your caller ID displays is recieved from the PAP2 device. The PAP2 connects to a time server everytime it reboots and recieves the GMT standard time. It then makes an adjustment based on the ATA's own configuration. The PAP2 has a built in web configuration utlity that allows you to set the time zone for the PAP2 (example: GMT -5). This is similiar to the way most router configurations work. However, the PAP2 is not set up to autmatically adjust for daylight savings; therefore, twice a year, you must manually alter the time zone. The problem is that Vonage blocks access to the web configuration utlity (known as a "locked" device). They do this so that you can not use their boxes with any other Voip. Unfortunetaly this means you also can't do routine maintenance (like change the time) on your own. The only way to change the time is to have Vonage remotely access your PAP2 and change the time zone settings. This means that Vonage must remotely access and change over 500,000 devices every time daylight savings roles around, and they are apparently not doing a very good job at that.
If Vonage didn't block access to the PAP2, then the time could be changed very easily, as the following website describes:
http://www.quantumvoice.com/support_phone_timezone.shtml

Posts: 63 · Full Forum Member Joined: Jan 14, 2005 Posts: 63

Excellent post, and some good information in the link.

Vonage and Linksys need to work out some solution to this problem!

Posts: 3198 · Posted: Mon Apr 11, 2005 3:53 pm Post subject:

there are a lot less than 500,000 pap2's considering every person that orders from Vonage gets an rt31p2. I would be surprised if there were 100,000 when you consider all the other adapters that are or have been available.
restricting web interface is not known as a locked device. and I'm pretty sure accessing the web interface won't let you unlock it either. a locked device is a device that can not be used with another Voip provider. I can access the web interface of my rt31p2, and a wrt54gp2 if I had one, and a motorola vt100x if I had one and the cisco ata-18x if I had one. all are locked devices, all provide access to a web interface.
Vonage and linksys have found a solution (apparently) seeing as how they restrict access to the voice tab on the linksys (non pap2) devices. although I personally think the sip and other sensitive settings are hard coded into the firmware anyway, but that's an uneducated guess.

Posts: 5 · New Forum Member Joined: Apr 11, 2005 Posts: 5

reebok wrote:

there are a lot less than 500,000 pap2's considering every person that orders from Vonage gets an rt31p2. I would be surprised if there were 100,000 when you consider all the other adapters that are or have been available.
restricting web interface is not known as a locked device. and I'm pretty sure accessing the web interface won't let you unlock it either. a locked device is a device that can not be used with another Voip provider. I can access the web interface of my rt31p2, and a wrt54gp2 if I had one, and a motorola vt100x if I had one and the cisco ata-18x if I had one. all are locked devices, all provide access to a web interface.
Vonage and linksys have found a solution (apparently) seeing as how they restrict access to the voice tab on the linksys (non pap2) devices. although I personally think the sip and other sensitive settings are hard coded into the firmware anyway, but that's an uneducated guess.

There are multiple aspects to "locking down a device." One of them is requiring a password to flash a firmware update, the other is restricting access to the web interface. I did not mention the firmware issue because it is not relevant to updating the time settings. The reason you can access the web interface on your rt31p2 is because it is a router and Vonage needs to allow you to access the device in order to properly configure your network. You even conceded that Vonage "blocked" the voice tab. This is one of the aspects that makes it a "locked device". The PAP2 ONLY acts as a phone adapter and does not have a built in router, therefore Vonage blocked access to the entire web interface It does not matter whether there are 500,000 or 100,000 PAP2s floating around, the point is Vonage has not remotely configured all of them.

Posts: 67 · Posted: Tue Apr 12, 2005 11:15 am Post subject:

Let me just add that I'm using the Linksys RT31P2 and the time showing in the router was correct all along. However the time passed to my phones was not correct. Also the time zone in my web interface "dashboard" to Vonage was correct. There is another factor involved that only Vonage can correct and hopefully they will have this figured out before the time changes back in November.

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