Caller ID Daylght Savings Time

Posts: 170 · Vonage Forum Master Joined: Dec 05, 2004 Posts: 170

Mine is still wrong as well. I know it's a silly problem but it's enough to be annoying. Changing the time on my phone doesn't do any good. Whenever someone calls, the caller ID changes the time back to the old time.

Maaz

Posts: 217 · Posted: Tue Apr 05, 2005 11:25 am Post subject:

I am still having issues too. I changed the time on my phones, but they are still coming through with the wrong time stamps.

Posts: 281 · Posted: Tue Apr 05, 2005 11:28 am Post subject:

Well in the account center it says: Time Zone Eastern Time (US & Canada)

I wonder if Vonage forgot to flip something? and/or something didn't flip correctly?

Posts: 62 · Posted: Tue Apr 05, 2005 11:47 am Post subject:

I had posted in another thread yesterday jumping the gun. I had noticed that my Time on my phones did not change over, but after I manually changed the time it was fine. I looked through some CID logs and everything seemed fine. Until I realized that I was being stupid.

After unplugging my base station (uniden tru 8 series) the time deafaults to 12AM. Within 5 minutes the line sent the now correct time to the base phone and the handset and everything is golden.

Posts: 217 · Posted: Tue Apr 05, 2005 12:01 pm Post subject:

Interesting...I will have to try the same, but I don't have a system with a base station. I will have to unplug them all and see what happens.

Posts: 170 · Vonage Forum Master Joined: Dec 05, 2004 Posts: 170

Okay, I finally got it fixed. I called Vonage. At first, the guy insisted that the caller ID stamps were coming from the phone. After I convinced that I changed the time on the phone, he said to hold on and then he told me that he reset the time on my device. I reset my RT31P2 and he called me back and it had not updated. At this point, he said there was nothing else he could do because he sees that the time is correct on my account.

However, I remembered that I had an offhook phone plugged into Port 2 of my RT31P2. This supresses background noise as many others have found. However, I also found that this seems to interfere with firmware updates. So I thought maybe it was interfering with the time update as well. So I unplugged that cable, reset the router again, then tried calling my Vonage line from my cell phone and it showed the correct time. My other phone updated as well.

Maaz

Posts: 63 · Full Forum Member Joined: Jan 14, 2005 Posts: 63

Manually setting the time works until the first call comes in...

Then back to CST (vs CDST)

Posts: 217 · Posted: Tue Apr 05, 2005 12:26 pm Post subject:

Quote:

However, I remembered that I had an offhook phone plugged into Port 2 of my RT31P2. This supresses background noise as many others have found. However, I also found that this seems to interfere with firmware updates. So I thought maybe it was interfering with the time update as well. So I unplugged that cable, reset the router again, then tried calling my Vonage line from my cell phone and it showed the correct time. My other phone updated as well.

Yep, I learned this the hard way when I was having issues and no one could figure out why updates weren't coming through. I will go home, take out the offhook phone and call myself and that will hopefully do the trick. Thanks!!

Robert

Posts: 170 · Vonage Forum Master Joined: Dec 05, 2004 Posts: 170

rlstjohn wrote:

Yep, I learned this the hard way when I was having issues and no one could figure out why updates weren't coming through. I will go home, take out the offhook phone and call myself and that will hopefully do the trick. Thanks!!
Robert

If not, give them a call and ask them to reset the time on your device and then try again. Don't know if the update was lost or not.

Maaz

Posts: 217 · Posted: Tue Apr 05, 2005 5:43 pm Post subject:

holy crap...what menu choices did you pick to get to someone to fix the caller id issue? Unplugging my device, removing the fix from the PAP2 etc..etc...did not fix my issue.