Voice Is Not Received At Called Party. - Problem Solved

Posts: 492 · Posted: Fri Apr 08, 2005 8:10 pm Post subject:

Well, for anyone who cares to listen, I managed to solve this problem with no voice being heard by the person you've called. I believe it is sometimes called "dropped calls". First, a few things need to be said.

I called Customer Care today and was on hold for two minutes before someone answered the phone. I described the problem and the fellow went off to get a tech on the line for me. That took ten minutes. We discussed the problem, but the tech was really at a loss. He was a bit green maybe, but so are we all at some point in our careers. However, it wasn't a loss. He had given me an idea. So, it would seem that customer care has it's good days as well as it's bad. So do we all.

There is a gentleman who posted in this thread and who sent me a PM yesterday afternoon. I wrote back and asked him to be a little patient, that there are a number of people examining this problem. I just checked my PM's and he quit Vonage last night at the urging of several others on the forum. What a pity. Now, I can't get my phone to fail.

I looked over all that there was on the Web-Base Utility and took note. It all looked fine to me, but I reset it anyway with that switch in the rear. I've suggested it often enough to others so I decided to try it myself. There where a few minor changes. I didn't really care if VPN Passthrough was disabled for PPPoE now as it was enabled previously. What I found most interesting that at http://192.1168.15.1/qos.htm the Voice Qos was enabled. I'm sure it was enabled before. The most striking change was that the Qos Upstream Rate had been changed from 256kb/s to 512kb/s. I found this strange because I had never adjusted that data rate before.

This setting is described as allowing you to limit the outgoing bandwidth for the Voice application. I'm sure that there is a lot more to this application, but the Linksys Guide is very sparse with the available information on this. I will do some research in the near future. At any rate, this seems to be the answer to the puzzle. The outgoing data was limited by the router setting itself.

At any rate, whether it was just the reset alone or the alteration of the Qos Upstream Rate. The phone seems to work fine now. I keep calling friends or my wireless phone and every time this afternoon, so far, I say, "Can you hear me?" and the answer is "Yes".

Mike

Posts: 18 · Vonage Forum Associate Joined: Feb 09, 2005 Posts: 18

I would really like for that to be the answer, but I'm afraid it isn't.

I have 768 upstream from Comcast and have the Voice QoS set at 768. As I understand it, the router should take whatever it needs for voice first and leave the rest for anything else.

Since I am reserving 100% of the bandwidth for voice as needed and then continuing to experience the problem, I don't think the Voice QoS setting is the issue.

I don't think its Vonage, I think its Comcast. They have been having network problems the last week or so. My sister-in-law has the Comcast Voip offering and her connection was so bad last night we had to hang up and call back.

Maybe Comcast will get it together soon. I won't be around to know it as I am moving and will be on RoadRunner soon.