Posted:
Sun Apr 03, 2005 11:35 am Post subject: Phones are NOT Ringing while there is an Incoming call
I am a new user of Vonage and my old SBC number is transfered to Vonage. If I connect any phone directly to the adapter's Phone 1, It works fine as it is supposed to be.
Now I connected, Phone 1 of Linksys adapter to the wall and all my 4 phones in house are having dial tone, clear voice while I make calls. But when there is an Incoming call none of the phones are ringing.
Any Ideas how to fix thie ring issue?
pjgeraghty New Forum Member
Joined: Apr 01, 2005 Posts: 9
Location: Chandler, AZ
welcome aboard. I had the same problem with my line 2 port and it drove me nuts. The WAF (wife acceptance factor) was severely tested, as well.
I spent HOURS on the phone with Vonage tech support (and not to mention hours HOLDING for Vonage tech support). they tried a couple of different things, including voltage adjustments. Ultimately, I got them to send me a replacement router.
The tech support guys might be able to move your service to port 2 of the router and see if that works better. My port 1 worked fine on my original router, but my port 2 did not.
Ultimately, though, you would be best off to request a replacement router.
Good luck!
_________________ PJ Geraghty
AspectTec Vonage Forum Master
Joined: Jan 13, 2005 Posts: 244
Location: Columbus, GA
Call Vonage, tell them to max your ring voltage and also increase you output power levels. Once they did both of these 2 mine all my phones rang properly.
I assume these settings are only available on the Linksys device? I have the exact same problem, but the Motorola MTA and the Vonage reps don't see those settings at all.
I've ordered a new device - maybe they can fix it after that arrives.
dabones Vonage Forum Evangelist
Joined: Jan 31, 2005 Posts: 508
Location: London, ON (519) & Columbia, SC (803)
Posted:
Fri May 27, 2005 3:09 pm Post subject: Re: Phones are NOT Ringing while there is an Incoming call
larnik wrote:
I am a new user of Vonage and my old SBC number is transfered to Vonage. If I connect any phone directly to the adapter's Phone 1, It works fine as it is supposed to be.
Now I connected, Phone 1 of Linksys adapter to the wall and all my 4 phones in house are having dial tone, clear voice while I make calls. But when there is an Incoming call none of the phones are ringing.
Any Ideas how to fix thie ring issue?
Did you D/C your existing POTS lines first, before connecting Vonage to your whole house? ??
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