Number Finally Transfered After Contacting Florida PSC

Posts: 605

Well finally 2 weeks after contacting the Florida Public Service Commission and filing a complaint against XO Communications (company that does LNP for Vonage in Tampa, FL) my number is transfered.

Status History for: 1813671XXXX

Current Status: Transfer Completed Temp Virtual Number : 1813600XXXX Transfer Date: April 1, 2005

Updated Date: Number Transfer Progress History:
January 31, 2005 Awaiting Letter of Authorization
February 2, 2005 Letter of Authorization (LOA) Received
February 2, 2005 Transfer Sent to Carrier
April 1, 2005 Carrier Approved Transfer
April 1, 2005 Completed LNP Transfer

Posts: 49 · Full Forum Member Joined: Jan 28, 2005 Posts: 49

How did you find out who the local LEC was? I have a complaint pending, but am unable to proceed until I figure out who Vonage uses as a LEC in Tennessee.

KDWycha wrote:

Well finally 2 weeks after contacting the Florida Public Service Commission and filing a complaint against XO Communications (company that does LNP for Vonage in Tampa, FL) my number is transfered.

Status History for: 1813671XXXX

Current Status: Transfer Completed Temp Virtual Number : 1813600XXXX Transfer Date: April 1, 2005

Updated Date: Number Transfer Progress History:
January 31, 2005 Awaiting Letter of Authorization
February 2, 2005 Letter of Authorization (LOA) Received
February 2, 2005 Transfer Sent to Carrier
April 1, 2005 Carrier Approved Transfer
April 1, 2005 Completed LNP Transfer

Posts: 62 · Posted: Mon Apr 04, 2005 11:40 am Post subject:

That's interesting. When I contacted my local CSC (IL) I was told they couldn't do anything, and was directed to the FCC. Needless to say transfer completed today after filing a form for both.

Posts: 12 · Vonage Forum Associate Joined: Jan 23, 2005 Posts: 12

I too waited almost 3 months. While it is not complete, I was notified today of my current carriers (comcast dig. phone) target transfer date. The Ironic thing is I filed a form 475 with the FCC just 3 weeks ago. Now I get their attention! To do the same contact the FCC by phone 888-Call-FCC or http://gullfoss2.fcc.gov/cib/fcc475.cfm If it doesn't work www.fcc.gov - go to forms link - go to 475 and file electronically. Idea

Posts: 50 · Full Forum Member Joined: Apr 04, 2005 Posts: 50

"Target Transfer Date" = means nothing. It's a date created by Vonage that they are "targeting" for the transfer (if all goes well). Comcast is the PITS. They are no more a real phone company then Vonage. The FCC (or any PUC) has ZERO jurisdiction over any of this (other then tryng to create legislation which ultimately will make the VoIp companies no bargain over the POTS carriers). Comcast in some states (just like ATT CallVantage VoIp) will not even port numbers. THEY DO NOT HAVE TO. There is NO LAW stating that numbers have to be portable EXCEPT FOR CELLPHONE-->CELLPHONE ports. If anyone can show me a law that states a landline number MUST BE PORTED BY LAW (other then cellphone->cellphone) I will be very surprised. All these letters and calls to the FCC and PUC's are nothing but a waste of time and energy but if it makes people feel better just go ahead and do it. All it MIGHT do in the end is make VoIp cost 10x more and then all you've done was increase your own phone bills.

DFWTX wrote:

I too waited almost 3 months. While it is not complete, I was notified today of my current carriers (comcast dig. phone) target transfer date. The Ironic thing is I filed a form 475 with the FCC just 3 weeks ago. Now I get their attention! To do the same contact the FCC by phone 888-Call-FCC or http://gullfoss2.fcc.gov/cib/fcc475.cfm If it doesn't work www.fcc.gov - go to forms link - go to 475 and file electronically. Idea

Posts: 49 · Full Forum Member Joined: Jan 28, 2005 Posts: 49

Well, you have to do what you have to do when you have been waiting *MANY MONTHS* for them to complete a number port.

This is not hard thing to do. I have ported DIDs without trouble between CLECs many times. Why it is such a hard thing to do for Vonage, I don't understand. I have been waiting Since Dec 9, 2004.

If Vonage does not want to be bothered by their customers via regulators, I suggest they either quit porting numbers or start being diligent about porting numbers.

VonTageGal wrote:

"Target Transfer Date" = means nothing. It's a date created by Vonage that they are "targeting" for the transfer (if all goes well). Comcast is the PITS. They are no more a real phone company then Vonage. The FCC (or any PUC) has ZERO jurisdiction over any of this (other then tryng to create legislation which ultimately will make the VoIp companies no bargain over the POTS carriers). Comcast in some states (just like ATT CallVantage VoIp) will not even port numbers. THEY DO NOT HAVE TO. There is NO LAW stating that numbers have to be portable EXCEPT FOR CELLPHONE-->CELLPHONE ports. If anyone can show me a law that states a landline number MUST BE PORTED BY LAW (other then cellphone->cellphone) I will be very surprised. All these letters and calls to the FCC and PUC's are nothing but a waste of time and energy but if it makes people feel better just go ahead and do it. All it MIGHT do in the end is make VoIp cost 10x more and then all you've done was increase your own phone bills.

DFWTX wrote:

I too waited almost 3 months. While it is not complete, I was notified today of my current carriers (comcast dig. phone) target transfer date. The Ironic thing is I filed a form 475 with the FCC just 3 weeks ago. Now I get their attention! To do the same contact the FCC by phone 888-Call-FCC or http://gullfoss2.fcc.gov/cib/fcc475.cfm If it doesn't work www.fcc.gov - go to forms link - go to 475 and file electronically. Idea

Posts: 50 · Full Forum Member Joined: Apr 04, 2005 Posts: 50

Just tellin' ya like it is hon'. If it makes you feel better then by all means go for it. I don't fault you one bit. Don't shoot the messenger. Smile

CLEC->CLEC just isn't the same. When you say "it's not a hard thing to do" you don't quite understand the process. Especially when you're hit with an incredible amount of ports in a such a short span. What CLEC has had to deal with that? How do you think SBC would handle it if suddenly every person left Verizon and 60% of them had to port their numbers to SBC? Remember Vonage has literally exploded in the last 6-9 months. More then doubled in # of lines. No CLEC has ever experienced that. Vonage has over 50% of the VoIp lines. The closest competitor is AT&T CallVantage at ~6% (as of last month). You think Vonage is tough? Try porting a number OUT of ATT CallVantage. At least we WILL give back numbers. You are also dealing with 3 entities and not 2.

I feel your pain. Really. But considering the incredible number of ports that have been sucessful there will always be problems and tales of horror. Unfortunately on boards like this, 99% of what you hear are the problems. That's the nature of forums. If anyone posts how great things are for them they are accused of being a "fanboy" (or girl). Smile

fatboyntn wrote:

Well, you have to do what you have to do when you have been waiting *MANY MONTHS* for them to complete a number port.

This is not hard thing to do. I have ported DIDs without trouble between CLECs many times. Why it is such a hard thing to do for Vonage, I don't understand. I have been waiting Since Dec 9, 2004.

If Vonage does not want to be bothered by their customers via regulators, I suggest they either quit porting numbers or start being diligent about porting numbers.

VonTageGal wrote:

"Target Transfer Date" = means nothing. It's a date created by Vonage that they are "targeting" for the transfer (if all goes well). Comcast is the PITS. They are no more a real phone company then Vonage. The FCC (or any PUC) has ZERO jurisdiction over any of this (other then tryng to create legislation which ultimately will make the VoIp companies no bargain over the POTS carriers). Comcast in some states (just like ATT CallVantage VoIp) will not even port numbers. THEY DO NOT HAVE TO. There is NO LAW stating that numbers have to be portable EXCEPT FOR CELLPHONE-->CELLPHONE ports. If anyone can show me a law that states a landline number MUST BE PORTED BY LAW (other then cellphone->cellphone) I will be very surprised. All these letters and calls to the FCC and PUC's are nothing but a waste of time and energy but if it makes people feel better just go ahead and do it. All it MIGHT do in the end is make VoIp cost 10x more and then all you've done was increase your own phone bills.

DFWTX wrote:

I too waited almost 3 months. While it is not complete, I was notified today of my current carriers (comcast dig. phone) target transfer date. The Ironic thing is I filed a form 475 with the FCC just 3 weeks ago. Now I get their attention! To do the same contact the FCC by phone 888-Call-FCC or http://gullfoss2.fcc.gov/cib/fcc475.cfm If it doesn't work www.fcc.gov - go to forms link - go to 475 and file electronically. Idea

Posts: 26 · Vonage Forum Junior Joined: Feb 05, 2005 Posts: 26

"If anyone can show me a law that states a landline number MUST BE PORTED BY LAW (other then cellphone->cellphone) I will be very surprised."

Well, after reading the FCC's FAQ about LNP (ok, I've used up my allotment of acronyms for one post), it appears that porting numbers from "wireline" carriers to wireless carriers falls under the LNP law. It's not just wireless to wireless. I interpreted the FAQ's explanation as "You can transfer from wireline to wireless, but it all depends on the wireless carrier's ability to do so." So the exception would come from the carrier you're going to (Vonage), and the responsibility would ultimately be theirs to determine whether or not they accept LNP (which Vonage does).

"Wireless LNP also allows consumers to move a phone number from a wireline phone to a wireless phone in most cases."

I realize that Vonage is not a wireless carrier, but I just wanted to offer this up to show that LNP does not only apply to wireless-to-wireless transfers. If wireline-to-wireless falls under the law, I see no reason why wireline-to-VoIP would also not fall under the same definition -- you're still changing local providers.

Posts: 12 · Vonage Forum Associate Joined: Jan 23, 2005 Posts: 12

Oh no! VonTageGal, please don't tell me you have been drinking the company punch already. The, "it's hard to do," defense is the last step before, "we don't know how." Am I to take the moral of your story to be: Vonage can not handle all the demand. In turn as customers we are to accept the fact that details of a transfer are omitted in Vonage's efforts to attract our business?

I know Rolling Eyes

Vonage states that the transfer can take at least 20 days. No where does it say it could take months.... I think the Vonage customers would be more apathetic if they understood this going in. Personally I am paying for 4 phone lines until the transfer takes place. Not good on the ol budget. Secondly, I have friends that are monitoring this transfer for their own decision process. I find myself defending Vonage as a service but having to suggest a dual phone charge for an extended period of time. Ask those serving the company punch to tell you when they think business will slow down enough to handle the current demand. I don't see them pro-actively improving this effort. or ask them when they will offer a credit to those who have been waiting over 2 months for a transfer.... I bet you will get served the good stuff Absolute

.

Posts: 50 · Full Forum Member Joined: Apr 04, 2005 Posts: 50

Actually it says a "minimum of 20 business days". I never said it was hard to do, I just said it wasn't as easy as you make it out to be. Also they issue customers service credits after the "20 business days" passes without hesitation.

I really have no desire to get involved in a "they suck or don't suck" P'ing contest.

It's the old story ..... all you hear in places like this are the problems and horror stories. How many people will look for a Vonage board just to come out and say how great the service is. I've been involved in Online BBS's since 1981 (actually ran the 2nd one in the USA from my house) and later became involved in a couple company support boards both dialup and internet.... and believe me, 99% of the people don't visit to tell good stories. While you may or may not believe (or want to admit) it, there are more folks WITHOUT problems then with problems. That being said, I have more gripes with the company itself on how they run their operation then you will ever have with the service (or lack of) that you get. I'm definately not a "fan-girl". They are obviously doing very well and suffering severe growing pains at the same time.

DFWTX wrote:

I know

Vonage states that the transfer can take at least 20 days. No where does it say it could take months.... I think the Vonage customers would be more apathetic if they understood this going in. Personally I am paying for 4 phone lines until the transfer takes place. Not good on the ol budget. Secondly, I have friends that are monitoring this transfer for their own decision process. I find myself defending Vonage as a service but having to suggest a dual phone charge for an extended period of time. Ask those serving the company punch to tell you when they think business will slow down enough to handle the current demand. I don't see them pro-actively improving this effort. or ask them when they will offer a credit to those who have been waiting over 2 months for a transfer.... I bet you will get served the good stuff Absolute

.