Trouble surfing/hosting game/IM while on Vonage phone..

Posts: 8

Hi,
I recently installed broadband phone by Vonage.
My problem is, I cannot surf the internet or stay logged into MSN IM, if I pick up the phone to use, or upon an incoming call. It also affects my game server and Teamspeak use. If a phone call comes in, it kicks everyone off the game and Teamspeak. I didn't think it was possible it could be like old dial up days, where you could not use your phone and the Internet at the same time!
The phone connects through a RT31P2 Linksys router, that I have plugged in, from the Motorola Surfboard cable modem via ethernet cable to the router, router to pc via ethernet cable, and also USB cable directly from cable modem to PC. Looking in the network connections, I have two Local Area Connections, the Motorola cable modem with TCP/IP settings turned ON, and the other showing is the Ethernet Card, with the TCP/IP settings OFF.
I'd appreciate some help with this, anyone please?

Thanks,
DM

Posts: 156 · Vonage Forum Master Joined: Jan 30, 2005 Posts: 156

The experts here wil ask you to post your speed results and other info that the speed test gives you. Try one test without other traffic and then do one while on the phone and post those results here.
http://www.vonage-forum.com/voip-speed-test.html

Posts: 244 · Posted: Sat Apr 02, 2005 4:38 pm Post subject:

Get you another router. Preferably a WRT54G and put the Vonage Router behind it. Look for my post from today.

I had similiar problems just like you until I did this. The Vonage Supplied router can be very quirky.

Posts: 8 · Posted: Sat Apr 02, 2005 5:08 pm Post subject:

Here are the results of the speed test, as you suggested.

Straight Test through Comcast Broadband, phone unplugged:

Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 4 simultaneous high quality Vonage® Voip connections.

My Results
Download 2,753,232 bps
Upload 342,816 bps
QOS 50%
RTT 84 ms
MaxPause 531 ms

With phone just plugged in:(if I actually use the phone, I cannot run the test)

Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 4 simultaneous high quality Vonage® Voip connections.

My Results
Download 851,856 bps
Upload 339,648 bps
QOS 39%
RTT 80 ms
MaxPause 100 ms

So what next?

Posts: 3198 · Posted: Sat Apr 02, 2005 5:21 pm Post subject:

phone unplugged or router unplugged?

Posts: 8 · Posted: Sat Apr 02, 2005 6:25 pm Post subject:

Just the phone.

Posts: 3198 · Posted: Sat Apr 02, 2005 6:42 pm Post subject:

that's pretty weird. what phone is it?
what do you have for qos at 192.168.15.1? is anything enabled?

Posts: 8 · Posted: Sat Apr 02, 2005 10:00 pm Post subject:

Not sure how that relates, but the phone is just a regular phone, its not even wireless, but a Southwestern Bell Freedom Phone.

Your second question, right now I have only one IP, the one that is on the cable modem, thats 24.16.16.182. The Ethernet has QOS enabled only. Is this where I need to make changes?

So I am not any closer to the solution as I can see. When I first installed this, I used the CD sent to me by Vonage, which then at that time, I could not host a server at all for gaming, I had two IPs (the other came from the Ethernet similar to the one you mentioned above, and still could not surf and use phone together.

Then I found a completely different set of instructions on the Vonage FAQs , I followed those EXACTLY, except those did not specify a connection from the cable modem directly to USB port on pc. I know there's got to be a way to fix it , but its not to be found in the FAQs. Whats next??

Posts: 492 · Posted: Sun Apr 03, 2005 12:04 am Post subject:

Are your game ports enabled?

Posts: 8 · Posted: Sun Apr 03, 2005 2:38 am Post subject:

I have port 7815 enabled specifically for one game. However, not any particular one for Teamspeak nor MSN Messenger.