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marquisexb
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Joined: Apr 02, 2005
Posts: 7
Location: NYC, NY

PostPosted: Sat Apr 02, 2005 12:54 pm    Post subject: People have problems hearing me. WAF is getting low Reply with quote Back to top

Have had Vonage for 2 months. It worked OK at first, but over the last 2 weeks, it has become unbearable. I can hear other people clearly, but they have problems hearing me. WAF (wife acceptance factor) is at it's lowest, talking about going back to old phone company.

In an attempt to increase performance, I've moved the linksys router to connect directly to the cable modem (and run the wifi gateway off of the Vonage router). Here is my Voip Speed Test results:

Code:
Download     2,620,696 bps
Upload    354,968 bps
QOS    93%
RTT    57 ms
MaxPause    120 ms


I'm using a LINKSYS RT31P2, Firmware Version: 1.28.00. The QOS is enabled and set to 512KB/s upstream (which I think is a bit high considering my Upload speed is 354k). Online with vonage.com, I have the "Bandwidth Saver" set to the highest setting.

What should I set the QOS to?
Does "Ingress Rate Limit" do anything?
Should I have "Bandwidth Saver" higher or lower?
What can I do to make Vonage work better?

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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Apr 02, 2005 12:59 pm    Post subject: Reply with quote Back to top

there's a problem somewhere with your upload. not with speed, but perhaps a little lossy. if you check your results to boston at testyourvoip.com I imagine "from you to boston" will look worse than "from boston to you"
try throwing the qos at 256 or completely off. some people put it at 80-90% of their real world upload bandwidth. it's measured in kb not kB so just keep that in mind (but yes it's set for higher than your allotted bandwidth)

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AspectTec
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Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Sat Apr 02, 2005 1:00 pm    Post subject: Reply with quote Back to top

From this post it would seem that everything should be working great. Are you still having the issues?

Have you had Vonage increase your output power level yet?

_________________
ISP:MEDIACOM (3000/256)
SB5100
Linksys WRT54G (Firmware Version: Talisman/Basic 1.1
Linksys RTP300, Firmware Version: 1.00.55
Download 2,883,752 bps
Upload 245,312 bps
QOS 99%
RTT 58 ms
MaxPause 31 ms
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marquisexb
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Joined: Apr 02, 2005
Posts: 7
Location: NYC, NY

PostPosted: Sat Apr 02, 2005 1:12 pm    Post subject: Reply with quote Back to top

reebok wrote:
there's a problem somewhere with your upload. not with speed, but perhaps a little lossy. if you check your results to boston at testyourvoip.com I imagine "from you to boston" will look worse than "from boston to you"
try throwing the qos at 256 or completely off. some people put it at 80-90% of their real world upload bandwidth. it's measured in kb not kB so just keep that in mind (but yes it's set for higher than your allotted bandwidth)


Ok I've set it to 256.

Results from that site:
MOS me to Boston: 3.4 / 5.0
MOS Boston to me: 4.2 / 5.0
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marquisexb
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PostPosted: Sat Apr 02, 2005 1:17 pm    Post subject: Reply with quote Back to top

AspectTec wrote:
From this post it would seem that everything should be working great. Are you still having the issues?

Have you had Vonage increase your output power level yet?


It's not a problem of volume level. When it's working, people can hear me clearly, when it's not working, it's like a cell phone going under a bridge. My voice cuts in & out.
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AspectTec
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Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Sat Apr 02, 2005 1:39 pm    Post subject: Reply with quote Back to top

It might be a good idea to download pingplotter then and start doing some plotting, especially when you are experiencing issues.

It sounds like that might be an ISP issue and pingplotter can help you figure that out.

What type of Cable Modem do you have?

_________________
ISP:MEDIACOM (3000/256)
SB5100
Linksys WRT54G (Firmware Version: Talisman/Basic 1.1
Linksys RTP300, Firmware Version: 1.00.55
Download 2,883,752 bps
Upload 245,312 bps
QOS 99%
RTT 58 ms
MaxPause 31 ms
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Apr 02, 2005 1:56 pm    Post subject: Reply with quote Back to top

I should have specified that the detailed results are what contain the worthwhile information.

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marquisexb
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Joined: Apr 02, 2005
Posts: 7
Location: NYC, NY

PostPosted: Sat Apr 02, 2005 2:20 pm    Post subject: Reply with quote Back to top

AspectTec wrote:
It might be a good idea to download pingplotter then and start doing some plotting, especially when you are experiencing issues.

It sounds like that might be an ISP issue and pingplotter can help you figure that out.

What type of Cable Modem do you have?


Toshiba PCX2600
ISP: road runner
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marquisexb
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Joined: Apr 02, 2005
Posts: 7
Location: NYC, NY

PostPosted: Sat Apr 02, 2005 2:39 pm    Post subject: Reply with quote Back to top

reebok wrote:
I should have specified that the detailed results are what contain the worthwhile information.


MOS Analysis from You TO Boston
MOS analysis chart
Media Quality
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 68.1%
Latency 0.00 0.0%
Packet Discards 0.24 28.3%
Packet Loss 0.03 3.4%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 97 ms
Packet Discards 1.1%
Packet Loss 0.1%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 3 ms
Max: 44 ms
Signaling Quality
Post-Dial Delay 40 ms
Call Setup Time 50 ms
Media Delay 161 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.3 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.09 13.9%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 97 ms
Packet Discards 0.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 40 ms
Signaling Quality
Post-Pickup Delay 90 ms
Call Setup Time 72 ms
Media Delay 124 ms
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marquisexb
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Joined: Apr 02, 2005
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Location: NYC, NY

PostPosted: Sat Apr 02, 2005 2:41 pm    Post subject: Reply with quote Back to top

AspectTec wrote:
It might be a good idea to download pingplotter then and start doing some plotting, especially when you are experiencing issues.

It sounds like that might be an ISP issue and pingplotter can help you figure that out.

What type of Cable Modem do you have?


I've downloaded pingplotter & have been running it against www.vonage.com. So far so good.
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