Inside wiring issue

Posts: 1 · Posted: Wed Mar 30, 2005 11:39 am Post subject: Inside wiring issue

I disconnected the wiring from the phone box and I do not have a dial tone on any phones in the house. I connected the Vonage to the phone outlet and have tested the phone plugged into the outlet near the Vonage system and I have dial tone. I do not have dial tone on any other phones in the house. I connected a simple phone to the wires that were disconnected from the phone company box and I have dial tone, but still do not have dial tone on any other phones in the house. Any ideas where to start?

Posts: 72 · Full Forum Member Joined: Mar 08, 2005 Posts: 72

Try unplugging all of your other phones. Then plug a phone into Vonage router port 1, check for dial tone. If you have dial tone, use the same rj11 cable that you have plugged into that phone and plug into your phone outlet near the system. Plug in on one of your other phone outlets and check for dial tone. If you have no dial tone on that jack, check the other ones in your house one at a time(make sure you only have one phone plugged in). If none of your other jacks have dial tone, I would check the wiring into the jacks and make sure they are all wired with the red/green wires correctly.

Posts: 112 · Vonage Forum Senior Joined: Jan 17, 2005 Posts: 112

Where you disconnected the POTS line, try twisiting all the wires together. If POTS worked on all these lines, it should work throughout the house. Thats how mine is working. I was lucky enough to have my POTS line in the basement

Posts: 492 · Posted: Sun Apr 03, 2005 12:23 am Post subject:

Your problem is apparently at the interconnection junction box where you began to disconnect wires. I suggest you separate the PSTN from your home wiring and reconnect all the remaining ones.

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

lithuanian98,

How many lines did you have with your phone company? Also, is the phone plug near your computer connected to the main line? I'm asking this because I suspect that you have multiple lines going through your home and the jack near your computer might be connected to a second line instead of the main line. This would then make your phone lines not work together because they are on separate circuits.

make sure all of the phone outlets are connected to the same pair, i.e. solid blue/ blue with white stripe. Then it should work without a problem.