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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
DFWTX
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 23, 2005
Posts: 12

PostPosted: Wed Apr 06, 2005 7:52 am    Post subject: Reply with quote Back to top

I agree Ms. Vontage... I wouldn't expect the FCC to be more aggressive than the US Postal Service. However, I would think as a, now confirmed employee of Vonage you would appreciate having all of us filing with the FCC against Vonage competition. The one thing that would help all of us is a little direction from Vonage. As I have followed up on my slow transfer, I have been given the same auto response email about we are checking with your current carrier...blah, blah, blah.... When I notified Vonage that an FCC case number was attached, all of the sudden I started getting more personalized responses. Phone calls to Vonage didn't amount to much either. If Vonage has a better way to expedite this transfer, they should enlighten us...


VontageGal wrote:
With all due respect .... I can almost guarantee that filing with the FCC had ZERO effect on your transfer. It happened "because it was time."
Quote:
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VonTageGal
Full Forum Member
Full Forum Member


Joined: Apr 04, 2005
Posts: 50

PostPosted: Wed Apr 06, 2005 8:24 am    Post subject: Reply with quote Back to top

Especially when the FCC has like 10 employees and maybe 2 with any power. They can't even deal with IMPORTANT issues (other then What'shernames Nipple Exposure and fineing Howard Stern every other week) so you can be sure they don't look at Vontage LNP problems. Rolling Eyes

DFWTX wrote:
I agree Ms. Vontage... I wouldn't expect the FCC to be more aggressive than the US Postal Service. However, I would think as a, now confirmed employee of Vonage you would appreciate having all of us filing with the FCC against Vonage competition. The one thing that would help all of us is a little direction from Vonage. As I have followed up on my slow transfer, I have been given the same auto response email about we are checking with your current carrier...blah, blah, blah.... When I notified Vonage that an FCC case number was attached, all of the sudden I started getting more personalized responses. Phone calls to Vonage didn't amount to much either. If Vonage has a better way to expedite this transfer, they should enlighten us...


VontageGal wrote:
With all due respect .... I can almost guarantee that filing with the FCC had ZERO effect on your transfer. It happened "because it was time."
Quote:

_________________
Yea, my nick is a gag ... I CAN spell Vonage.

[VonTageGal Disclaimer: NOTHING I write here should be considered official Vonage policy or represents Vonage in any way shape or form. It is strictly personal opinion. In fact, I don't even claim to be connected with Vonage in any way whatsoever.]
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jrstinkfish
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 05, 2005
Posts: 26

PostPosted: Wed Apr 06, 2005 9:23 am    Post subject: Reply with quote Back to top

"While Vonage may not be able to figure out why it more then likely isn't their fault."

This is sort of a cop-out -- it's their job to figure out why, not mine. So yes, it's partially their fault.
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Spinney
New Forum Member
New Forum Member


Joined: Apr 26, 2005
Posts: 1

PostPosted: Tue Apr 26, 2005 7:57 pm    Post subject: Reply with quote Back to top

I have been waiting since Nov 04 for my number to change from Qwest to Vonage. I have called Quest and Vonage several times and email Vonage for a status nearly weekly. I did file a complaint with the FCC a few weeks ago too. Meanwhile I keep paying Qwest $60 a month and Vonage $24.99. It will take me YEARS to recover the savings I was supposed to get by going with Vonage.
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DFWTX
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 23, 2005
Posts: 12

PostPosted: Tue Apr 26, 2005 8:43 pm    Post subject: Credit requests are not new to Vonage Reply with quote Back to top

Spinney wrote:
I have been waiting since Nov 04 for my number to change from Qwest to Vonage. I have called Quest and Vonage several times and email Vonage for a status nearly weekly. I did file a complaint with the FCC a few weeks ago too. Meanwhile I keep paying Qwest $60 a month and Vonage $24.99. It will take me YEARS to recover the savings I was supposed to get by going with Vonage.


I had the best luck when I filed with the Public Utilities Commision. When I filed the form requested who I was filing against and what I believed to be fair resolution. I filed against my current carrier in-turn they pursued the issue to closure. They actually helped me drive details out of Vonage that has helped me keep Vonage in check. I have not had luck with emails. Phone calls that take time and require you to be polite to the first line of defense. Once you refuse to accept the traditional answers they send you to a first line manager. Then you get credit.... Ask for it POLITELY! Vonage has given me a fair credit for the inconveniece to date.
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VonTageGal
Full Forum Member
Full Forum Member


Joined: Apr 04, 2005
Posts: 50

PostPosted: Tue Apr 26, 2005 11:58 pm    Post subject: Reply with quote Back to top

ANYONE in billing or who takes LNP calls can give a credit for LNP delays. You don't need a manager. Managers (actually there are not managers, they are "team leads" aka supervisors over groups of reps) have absolutely no more information (and less in some cases) then the regular reps (especially the ones who take the LNP calls). Most of the time they just send another rep to take the call. If someone doesn't give you a credit (and 20 bus days have passed) just hang up and call back the next person will.

_________________
Yea, my nick is a gag ... I CAN spell Vonage.

[VonTageGal Disclaimer: NOTHING I write here should be considered official Vonage policy or represents Vonage in any way shape or form. It is strictly personal opinion. In fact, I don't even claim to be connected with Vonage in any way whatsoever.]
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