Longest waits for LNP (Local Number Portability) transfer

Posts: 12 · Vonage Forum Associate Joined: Jan 23, 2005 Posts: 12

I agree Ms. Vontage... I wouldn't expect the FCC to be more aggressive than the US Postal Service. However, I would think as a, now confirmed employee of Vonage you would appreciate having all of us filing with the FCC against Vonage competition. The one thing that would help all of us is a little direction from Vonage. As I have followed up on my slow transfer, I have been given the same auto response email about we are checking with your current carrier...blah, blah, blah.... When I notified Vonage that an FCC case number was attached, all of the sudden I started getting more personalized responses. Phone calls to Vonage didn't amount to much either. If Vonage has a better way to expedite this transfer, they should enlighten us...

VontageGal wrote:
With all due respect .... I can almost guarantee that filing with the FCC had ZERO effect on your transfer. It happened "because it was time."

Quote:

Posts: 50 · Full Forum Member Joined: Apr 04, 2005 Posts: 50

Especially when the FCC has like 10 employees and maybe 2 with any power. They can't even deal with IMPORTANT issues (other then What'shernames Nipple Exposure and fineing Howard Stern every other week) so you can be sure they don't look at Vontage LNP problems. Rolling Eyes

DFWTX wrote:

I agree Ms. Vontage... I wouldn't expect the FCC to be more aggressive than the US Postal Service. However, I would think as a, now confirmed employee of Vonage you would appreciate having all of us filing with the FCC against Vonage competition. The one thing that would help all of us is a little direction from Vonage. As I have followed up on my slow transfer, I have been given the same auto response email about we are checking with your current carrier...blah, blah, blah.... When I notified Vonage that an FCC case number was attached, all of the sudden I started getting more personalized responses. Phone calls to Vonage didn't amount to much either. If Vonage has a better way to expedite this transfer, they should enlighten us...

VontageGal wrote:
With all due respect .... I can almost guarantee that filing with the FCC had ZERO effect on your transfer. It happened "because it was time."

Quote:

Posts: 26 · Vonage Forum Junior Joined: Feb 05, 2005 Posts: 26

"While Vonage may not be able to figure out why it more then likely isn't their fault."

This is sort of a cop-out -- it's their job to figure out why, not mine. So yes, it's partially their fault.

Posts: 1 · New Forum Member Joined: Apr 26, 2005 Posts: 1

I have been waiting since Nov 04 for my number to change from Qwest to Vonage. I have called Quest and Vonage several times and email Vonage for a status nearly weekly. I did file a complaint with the FCC a few weeks ago too. Meanwhile I keep paying Qwest $60 a month and Vonage $24.99. It will take me YEARS to recover the savings I was supposed to get by going with Vonage.

Posts: 12 · Vonage Forum Associate Joined: Jan 23, 2005 Posts: 12

Spinney wrote:

I have been waiting since Nov 04 for my number to change from Qwest to Vonage. I have called Quest and Vonage several times and email Vonage for a status nearly weekly. I did file a complaint with the FCC a few weeks ago too. Meanwhile I keep paying Qwest $60 a month and Vonage $24.99. It will take me YEARS to recover the savings I was supposed to get by going with Vonage.

I had the best luck when I filed with the Public Utilities Commision. When I filed the form requested who I was filing against and what I believed to be fair resolution. I filed against my current carrier in-turn they pursued the issue to closure. They actually helped me drive details out of Vonage that has helped me keep Vonage in check. I have not had luck with emails. Phone calls that take time and require you to be polite to the first line of defense. Once you refuse to accept the traditional answers they send you to a first line manager. Then you get credit.... Ask for it POLITELY! Vonage has given me a fair credit for the inconveniece to date.

Posts: 50 · Full Forum Member Joined: Apr 04, 2005 Posts: 50

ANYONE in billing or who takes LNP calls can give a credit for LNP delays. You don't need a manager. Managers (actually there are not managers, they are "team leads" aka supervisors over groups of reps) have absolutely no more information (and less in some cases) then the regular reps (especially the ones who take the LNP calls). Most of the time they just send another rep to take the call. If someone doesn't give you a credit (and 20 bus days have passed) just hang up and call back the next person will.