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joanofarc777
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Joined: Mar 28, 2005
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PostPosted: Mon Mar 28, 2005 3:06 pm    Post subject: 911 fees or free? Reply with quote Back to top

Question I have just join Vonage and I'm wondering if we have to pay for the 911 Canada services? Eek
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miket603
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Joined: Mar 15, 2005
Posts: 188
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PostPosted: Mon Mar 28, 2005 5:02 pm    Post subject: Reply with quote Back to top

911 is included with your monthly plan. Remember to activate it via your web account though. The feature will not be activated until your physical address is verified.
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DarKev
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PostPosted: Mon Mar 28, 2005 11:49 pm    Post subject: Re: 911 fees or free? Reply with quote Back to top

joanofarc777 wrote:
Question I have just join Vonage and I'm wondering if we have to pay for the 911 Canada services? Eek


At least at this time it is free. However, the 911 that Vonage provides is not identical to what you get with Bell or Sprint. Eventually they may improve the 911 service to be e911, which is far more advanced. When it goes to e911, it may cost a small amount per month. It would not be Vonage actually charging this, it is the 911 centres themselves. Anything new that comes along these days always has to have a charge involved to justify its existence. It's not like the good old days. Although Vonage has thrown in all of the Call Management features like Call Display, Voicemail, etc., for free. Hurray for Vonage. They have given customers a lot of value for their dollar, and are not there to steal your arms and legs in the process of doing business.
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tschultz
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Joined: Feb 21, 2005
Posts: 18

PostPosted: Tue Mar 29, 2005 8:10 am    Post subject: Reply with quote Back to top

I like the value that Vonage offers, but I for one would not mind paying a nominal fee for real e911 service. Since Vonage routes the 911 call to normal contact numbers I fear that the call may not be prioritized if the receiving switchboard has multiple calls, this could cost valuable time. I see no real reason that Vonage cannot arrange similiar contracts for e911 service that POTS providers have.

The current 911 service will certainly be better than none. All of us with advance knowledge of the 911 service Vonage offers are probably fine, but what about other/visiting people that have the need to pick up the phone in an emergency, they will assume 911 is actually e911.

I have signed up for Vonage 911, last week, but have not yet received any confirmation that it is active.

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