linksys stopped working, sort of...

Posts: 19 · Vonage Forum Associate Joined: Mar 25, 2005 Posts: 19

i recently lost my dialtone with my linksys.

i was getting pretty bad echo when calling sweden (testyourvoip.com gave me a score of 4.1 to helsinki), so i switched my qos to be automatic (i average 2mb download, 1mb upload on various test sites, so i thought qos could be higher than 256).

after switching, the router could no longer get an ip address from my provider. however, my old non-voip router has no problem. i can also plug my computer directly into the modem and it works.

i can plug the linksys into my old router and it works fine. of course, that's not a good solution if i take the router on vacation (not to mention it's added clutter to the desk).

my first thought was that the linksys mac address was blocked somehow, so i used the mac cloning to spoof as both my old router and as my computer. neither worked.

i did the 15 second reset on the linksys (all settings, even passwd were reset), but it didn't help. setting the qos back to 256 was the first thing i did. i also reset the modem (it's a wireless setup, uses microwave instead of a cable to isp).

i have been running for 2 months with no problems until now.

anyone have any suggestions?

thanks!

-brad

Posts: 3198 · Posted: Sun Mar 27, 2005 8:02 am Post subject:

does that isp use dhcp? or something else? make sure the linksys is set for the correct connection type.

Posts: 19 · Vonage Forum Associate Joined: Mar 25, 2005 Posts: 19

i just re-confirmed that the RT31P2 is set up for dhcp (it says "Obtain an IP address automatically").

my isp is definitely dhcp.

thanks!

-brad

Posts: 3198 · Posted: Sun Mar 27, 2005 1:41 pm Post subject:

have you powered off the modem and the linksys, then brought the modem up and the linksys up? I think you probably did but it's hard to tell. if not, give that a try.
what are your phone lights doing? and what do you get under Status at the web interface (for line1 and line2 if you have it)

Posts: 19 · Vonage Forum Associate Joined: Mar 25, 2005 Posts: 19

i tried powering down modem & router, then i brought up modem, waited 2 minutes, then brought up router.

i've done that about a dozen times, just to make sure it doesn't work.

the router lights look normal except for the phone light is out.

here is the status page:

Voice Version: 2.0.12(LI)
Line1 Status
Registration Status:
Call1 Status:
Call2 Status:
Line2 Status
Registration Status:
Call1 Status:
Call2 Status:

the router page looks like this:

Firmware Version: 1.26.01, Dec 1 2004
Current Time: Unknown
MAC Address: <removed>
Status
Login Type: DHCP
Internet IP Address: 0.0.0.0
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DNS 1: 0.0.0.0
DNS 2: 0.0.0.0
DNS 3: 0.0.0.0
MTU: 1500

thanks for any help!
-brad

Posts: 3198 · Posted: Tue Mar 29, 2005 8:50 am Post subject:

unless for some reason you have to enter a host and/or domain name (right under "obtain ip automatically") I have no idea what the problem is.

Posts: 19 · Vonage Forum Associate Joined: Mar 25, 2005 Posts: 19

thanks for the suggestions, reebok. i figured that i'm pretty much out of luck (haven't found anyone else with a similar problem).

i'll try Vonage customer support again (last guy didn't speak or understand english, so 1/2 hour was spent trying to explain the problem before he hung up on me).

-brad