Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jpizza
New Forum Member
New Forum Member


Joined: Mar 26, 2005
Posts: 4

PostPosted: Sat Mar 26, 2005 9:04 pm    Post subject: Vonage can not reset Mac ID?? Reply with quote Back to top

I have activated and terminated an account within 2 hours. I was told I can not reactivate my account once it was terminated. So I’m trying to start from the beginning. i.e. new account etc. I have been on the phone with tech support people several times for hours.

Problem: I have a Linksys PAP2 phone adapter. Their data base does not accept the MAC ID because it is associated with my prior account.

I think they need to purge the MAC address from their data base so I can activate a new account.

The Vonage customer support people and tech. support people I’ve talked to so far, do not know how to resolve this issue. The last person I talked to advised me to return the phone adapter. Why?

Please give me suggestions. I have been very polite and patient with the customer support people. They want to be helpful but They don't know what to do.
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Sun Mar 27, 2005 12:53 am    Post subject: Reply with quote Back to top

They never purge the MAC from their system because their policy is not to allow people to sign up with used equipment. If you buy a Vonage adapter from Ebay or wherever, and it was previously used, then Vonage will not let you use it. At least that's the policy, and I've never heard of anyone getting around it.

However, it seems like it would be a pretty simple thing for them to reactivate an account. I can't imagine why they would make it that difficult for someone to become a customer again.

I'd suggest you just return the PAP2 and exchange it at the store where you bought it, that way you have a new MAC. Tell them it's defective though, or else they'll shrink it and some poor sap will get shafted when they try and sign up.

_________________
Comcast 6/768
Vonage customer since 01/05
RT31P2 running behind WRT54G w/Sveasoft Alchemy-V1.0 v3.37.6.8sv
View user's profile Send private message
suprmanjoe
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 24, 2005
Posts: 22

PostPosted: Sun Mar 27, 2005 12:58 am    Post subject: Reply with quote Back to top

You can reactivate an old device ... as long as the MAC address is registered to the Vonage service ... a new account has to be signed up, the shipment of a device out to you has to be locked and stopped by the rep, and the rep has to send a message to the engineers to move the equiptment from the old account to the new account ... the only problem with this is you may not be eligible for the rebate on the device because it is a associated with a new retail activated account ... hope that helps
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Sun Mar 27, 2005 1:48 am    Post subject: Reply with quote Back to top

There seems to be some debate about that. See this thread for more info:

Vonage bans used VoIP adapters

_________________
Comcast 6/768
Vonage customer since 01/05
RT31P2 running behind WRT54G w/Sveasoft Alchemy-V1.0 v3.37.6.8sv
View user's profile Send private message
suprmanjoe
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 24, 2005
Posts: 22

PostPosted: Sun Mar 27, 2005 2:24 am    Post subject: Reply with quote Back to top

i see the debate and i've been hesitant to weigh in on it because i know people are spending their money on these things and i don't know their situation specifically

the truth is the device can be reactivated to a new account if it was registered to the service either retail or shipped in house

the problem is who knows where the device came from if you bought it online

if you provide the

MAC/WAN address
MAC/LAN address
serial number

to the rep they can have the engineers check the database and get back to you to let you know if the device is registered to the service or not
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Sun Mar 27, 2005 2:35 am    Post subject: Reply with quote Back to top

Well there you have it, just call Vonage back and tell them suprmanjoe says it's no problem.

_________________
Comcast 6/768
Vonage customer since 01/05
RT31P2 running behind WRT54G w/Sveasoft Alchemy-V1.0 v3.37.6.8sv
View user's profile Send private message
jpizza
New Forum Member
New Forum Member


Joined: Mar 26, 2005
Posts: 4

PostPosted: Sun Mar 27, 2005 10:02 am    Post subject: thanks Reply with quote Back to top

I agree it ought be an easy thing for them to do. I bought the Linksys phone adapter on Wednesday from Radioshack. I have the receipt, s/n, store code etc.

I guess I'll return it for a new box with a new Mac.

From purely a business perspective, I think Vonage ought to pay more attention to this issue. I'm sure they have spent more time and money on this problem than it's worth.

Thank you.
View user's profile Send private message
jnuzzi
Vonage Forum Master
Vonage Forum Master


Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Sun Mar 27, 2005 10:37 am    Post subject: Reply with quote Back to top

ToddlerTN wrote:
There seems to be some debate about that. See this thread for more info:

Vonage bans used VoIP adapters

Also see this thread for more info:

Any truth to this? Regarding Motorola VT1005 activation

_________________
Jim

ISP: Brighthouse/RoadRunner - 7M/512k
Hardware: WRT54GP2
Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
View user's profile Send private message
jpizza
New Forum Member
New Forum Member


Joined: Mar 26, 2005
Posts: 4

PostPosted: Sun Mar 27, 2005 2:45 pm    Post subject: Post Script Reply with quote Back to top

I tried Vonage Tech. support one last time today. He confirmed with me that Vonage tech people will not restore a MAC address after an account has been "terminated" . Period. It doen't matter if the product is brand new.

I was told that my only option at this point is to swap the unit with a new one from the retail store; Radio Shack. New MAC address = New Account.
View user's profile Send private message
mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sun Mar 27, 2005 5:47 pm    Post subject: Reply with quote Back to top

The MAC address is like a social security number for online devices. It is hardwired in and can not be changed. However, there is a function called Mac Cloning which will simulate another Mac address, but I don't think that this will solve your problem. Once you cancel, that Mac address is listed as "No longer in service". You have two choices. 1) try to have Vonage re-open your account. If they will not or can not, 2) open a new service with a new adapter. Since they will not or can not re-open your account (a problem that perhaps you created and not them), the only solution is to obtain a new adapter and open a new account.

May I suggest that you sign up with Vonage, pay $63, and use their free Linksys RT31P2. It can be hooked up just as if it were a PAP2. You'll even get a free month of service out of it which makes up for the activation surcharge bringing the total to $36 for the first two months. There is nothing else that you can do and this is the cheapest way out. Just do it.

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Craiszef
New Today 5
Yesterday 15
Total 100959

Who Is On Site
Visitors 148
Members 0
Total 148


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 2.85 Seconds and 289 Pages In The Last 60 Seconds
The Vonage VoIP Forum