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EJK80 Posted:
Hey folks. Last
week a naked dsl
company
reconnected my
service after
disconnecting
...

In The Forum:
Hard Wiring - Installation
Topic:
A Naked DSL Disaster
On Dec 02, 2008 at 23:23:27

kdf55 Posted:
IF you would do a
search on
cancellation fee,
you will see that
it has been
reported
...

In The Forum:
Vonage
Topic:
Disconnection Fee???
On Dec 02, 2008 at 23:15:15

adjonline Posted:
Well I suppose
that comes down to
personal
preference.
...

In The Forum:
Vonage
Topic:
International Charges to UK
On Dec 02, 2008 at 22:48:25

roscopco Posted:
once again if she
calls the v-access
number in the uk
you don't need a
virtual uk
...

In The Forum:
Vonage
Topic:
International Charges to UK
On Dec 02, 2008 at 22:46:36

adjonline Posted:
She will be billed
at UK rate to a
virtual number,
but the $4.99 you
pay makes it a
...

In The Forum:
Vonage
Topic:
International Charges to UK
On Dec 02, 2008 at 22:26:23

George_ Posted:
First, I have no
contract with
Vonage. Companies
that do charge a
disconnect or
...

In The Forum:
Vonage
Topic:
Disconnection Fee???
On Dec 02, 2008 at 22:14:47

kdf55 Posted:
Read your Terms of
Service. It is
spelled out
completely in
there. It has a
cancellation
...

In The Forum:
Vonage
Topic:
Disconnection Fee???
On Dec 02, 2008 at 21:59:26

George_ Posted:
I have 2 lines
with Vonage. I
just cancelled 1
of them as I no
longer needed it.
I was
...

In The Forum:
Vonage
Topic:
Disconnection Fee???
On Dec 02, 2008 at 21:37:28

butterman Posted:
Will do. My
billing cycle ends
next week, I'll
post an update. I
have a feeling
that
...

In The Forum:
Vonage
Topic:
Rate Increase
On Dec 02, 2008 at 20:38:53

jvocioni Posted:
Hey
Butterman, I
agree that the
router/firmware
are common setup;
I'm uncertain
...

In The Forum:
Vonage
Topic:
VTA - WRT54GL Tomato Firmware Issues
On Dec 02, 2008 at 19:55:31


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jpizza
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PostPosted: Sun Mar 27, 2005 6:40 pm    Post subject: Reply with quote Back to top

Interesting point of view. But, I strongly disagree with ur analogy. MAC addresses are simply ID's. Nothing else. This is a policy decision by the provider.

Cable and DSL providers such as Optinmum Online, Verizon, etc.; change MAC authorizations within their data base upon request.

This is different. Vonage is making a choice. And I submit; a bad choice for their business. Time will tell.

Anyhow, I agree that my only option is to exchange the phone adaptor. My guess is that more customers and potential customers will complain. Also, the retailers will not be happy if a higher than average customer return ratio occurs as a result.
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ToddlerTN
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Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Mon Mar 28, 2005 12:49 am    Post subject: Reply with quote Back to top

jnuzzi wrote:
ToddlerTN wrote:
There seems to be some debate about that. See this thread for more info:

Vonage bans used VoIP adapters

Also see this thread for more info:

Any truth to this? Regarding Motorola VT1005 activation

And that thread says what, exactly? One poster says he believes it can be done, another guy says a Vonage tech told him it is possible but he's not sure, two other guys say they've been told it's not possible, and one guy says Vonage told him directly they have a policy against it...so what's your point?

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ToddlerTN
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Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Mon Mar 28, 2005 12:51 am    Post subject: Re: Post Script Reply with quote Back to top

jpizza wrote:
I tried Vonage Tech. support one last time today. He confirmed with me that Vonage tech people will not restore a MAC address after an account has been "terminated" . Period. It doen't matter if the product is brand new.

I was told that my only option at this point is to swap the unit with a new one from the retail store; Radio Shack. New MAC address = New Account.

Well there you go. I really don't understand why Vonage has this policy, but they must feel it benefits them somehow. Sorry to say I was right in this case, but at least you've got a way out.

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Vonage customer since 01/05
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dconnor
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Joined: Mar 05, 2003
Posts: 2126
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PostPosted: Mon Mar 28, 2005 1:08 am    Post subject: MAC Reset? No Reply with quote Back to top

I would like to step in here and give you my knowledge on this issue.

Technically - Can it be done? Yes.

However, Vonage has a very strict policy against it. It has to do with the early days when the boxes were given out for free (they still are) but users were attempting to hack them for use on another service (which will go nameless, but this service gave instructions on a blog on how to do it). This did not sit very well with Vonage.

So, as the story was told to me by the most senior executives, the method to lockdown the firmware goes hand-in-hand with locking down the MAC.

No one you call (unless things have changed since I had this conversation over two years ago) has the authority to change the MAC on a device. It is a very closely held secret.

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