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Vonage Forum Associate
Vonage Forum Associate

Joined: Mar 19, 2005
Posts: 13
Location: Pataskala, Ohio 43062

PostPosted: Tue Mar 29, 2005 6:05 pm    Post subject: Reply with quote Back to top

to the previous you can read in my post I did CALL Vonage and they were ZERO help. They just kept saying "I don't know why it is not validating or at least failing." I have been calling every couple days and still have received zero help. Additionally I was posting my experience to let the original poster know he is not alone with his issue.

Thanks for your wonderful post.
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Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Mar 29, 2005 7:48 pm    Post subject: Reply with quote Back to top

gof wrote:
My 911 validation took just under two hours (metro Chicago).

Reading the posts here, why don't those who've been waiting more than 3-4 days just go to the Dashboard, click "Contact" on the top and leave a quick (i.e., short) email asking the status and briefly expressing your concern about the length of time. It's a no brainer. Then, if you still don't get a reply you should be blasting. At least give them a chance to get it right. I agree, ideally it should happen the first (automated) way, but complaining here isn't going to get 911 activated. Emailing Vonage will!

probably because sending an e-mail to Vonage is like talking to a tree, it doesn't answer back to you, altho you may get somehting off yoru chest, you will not get a reply.. actaully, I have a tree in my back yard that answers me faster than Vonage e-mail does.. lol

Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
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Vonage Forum Associate
Vonage Forum Associate

Joined: Mar 16, 2005
Posts: 20

PostPosted: Tue Mar 29, 2005 9:07 pm    Post subject: Reply with quote Back to top

To GOF, I have already done exactly what you suggested on Sunday and I will outline the response I got below (yes, I was suprised to get a response due to the overwhelming posts of people saying they do not respond to email).

I do not have a copy of what I sent to Vonage through the dashboard email, but it essentially said that I had signed up for 911 on 3/17 and it is still pending... Here was their response...

Thank you for contacting customer care. We apologize for any delay in responding to you.

In response to your recent inquiry, we are still in the process of validating your physical address. We are now in the process of manually validating your address, this process usually takes at least 2 weeks to complete.

Once we have sucessfully verified your address, we will send you an email confirmation. Please feel free to visit our website for any additional inquiries about our services.


Vonage Customer Care

I found this response odd, since the 911 User guide on Vonage's website states that it will take 24-48hrs and mentions nothing of even the possibility of it taking 2 weeks +. So I responded to their email with the following email, and have not received a response yet...

There is a big difference between "It will take 24-48 hours" and "this process usually takes at least 2 weeks to complete"!! I have also completed all the steps that the link below suggests such as going to and verifying the address is correct. I just do not understand why it could take Vonage two weeks+ to enable this feature. I also feel that the generic response that was given to my situation deserves further explanation for the delay in activation. Again, I look forward to a speedy response to this issue!

Thank you,

Who knows how long it will take them to respond, if even at all, to my last email to them. I will keep people posted on the response I get, and I will try to refrain from "Blasting" Vonage Lol
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Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Mar 29, 2005 10:05 pm    Post subject: Reply with quote Back to top

If I may suggest a temporary solution for you. Personally obtain the phone number of the PSAP in your area. Call them up to make sure you have the right number and get it if you don't. Place it on your speed dialer on the phone. Make sure your family knows how to use it. In the long run, it will be the same thing as dialing 911 later.

ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Tue Mar 29, 2005 11:16 pm    Post subject: Reply with quote Back to top

The speed of the validation would depend on where you are living. If you are living in a community where you could be the first person in that community to subscribe to Vonage 911, they have to do some foot work. They have to find your local emergency response numbers. If your next door neighbor signs up with Vonage and Vonage looks to see if they already have the emergency services number for that area, then it is just a matter of adding them.

Vonage only started offering 911 in Canada last week. I submitting mine and my friends submitted their's on the day that it became active. So far, none of us have been activated. This is likely due to the fact that Vonage is trying to determine the best emergency centre to route our calls when we dial 911. I had no expectations that this would be done within an hour. I am just ecstatically happy that it is coming.
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