Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robenpax Posted:
см
86;ле&
#1085;сl
2;ая
...

In The Forum:
Vonage
Topic:
книги &
On Apr 19, 2014 at 08:43:36

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
cliffaspinall
New Forum Member
New Forum Member


Joined: Mar 26, 2005
Posts: 4

PostPosted: Sat Mar 26, 2005 9:00 am    Post subject: RT31P2 - No Dial Tone Reply with quote Back to top

I installed a new RT31P2 router. Used the documented installation. In order to get Internet activity, it appear that I need to go to the MAC Address Clone page in the setup for the router and Clone the MAC Address of the PC (or cable modem?). I think this was because COMCAST required a MAC and I had them setup a single PC with just the modem. They must have assigned the modem (or PC) a MAC id.

My concern is that I do not get a dial tone. I setup my Vonage acct using the MAC id that was on the RT31P2. I am guessing that the reason I don't have a dial tone is that Vonage can't see my router since I cloned a different MAC id.

Does that make sense to anyone? How do I go about changing the MAC id at Vonage if that is the case. I talked to three different guys at Vonage a couple of days ago and they would each go through all of the prescribed steps and then hang up on me when they couldn't figure out my problem. I have also sent several emails (including one detailing my thoughts above) and had not received a single reply. I finally found this forum. Yippee - hopefully my problem can get solved here.

Cliff
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Mar 26, 2005 9:08 am    Post subject: Reply with quote Back to top

if you did need to mac clone, it would be the mac id of the network card in your computer. you can find it by going to a command prompt and typing ipconfig /all
this will bring up a bunch of stuff, including "Physical Address" (mac) which should be the mac of your network card. but it sounds like you did it correctly if you didn't have internet access before you did it, and did have internet access after you did it. this also won't affect your Vonage service.
what do you mean you set up your account using the mac on the rt31p2? did you buy it retail or did Vonage send it? if Vonage sent it and you went to the online activation site anyway, you may have messed things up where they will need to go in and fix it. if Vonage sends it, you shouldn't use vonage.com/activate

if you didn't use vonage.com/activate, and it still doesn't work, what are the phone lights on the front doing? how about the power light? if you go to http://192.168.15.1 (username can be anything or blank, password is admin) and click Status, what do you have for Line1 and Line2?

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
cliffaspinall
New Forum Member
New Forum Member


Joined: Mar 26, 2005
Posts: 4

PostPosted: Sat Mar 26, 2005 9:34 am    Post subject: Reply with quote Back to top

I purchased the router retail so yes I did use voange.com/activate. The status of the two phone ports are offline. Any ideas why I wouldn't have dial tone or why the lights wouldn't be on for the phone ports? The phone port lights flash on 3 times before the router settles down and they are out for good.

The internet light blinks on as well as the ethernet port being used. The power light is also on. Just no phone port light.

Cliff
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Mar 26, 2005 9:43 am    Post subject: Reply with quote Back to top

interesting. I'm not familiar with online activation, but I assume it says "congrats you're activated" or something to that effect. did you get that? I recall reading something about, the cashier is supposed to do...something when a person buys a Vonage device so that Vonage knows it was bought. but if you've talked to customer care they should have checked that out. if you can, go to that status page and keep refreshing real quick when the phone lights light up. it should give some inidication of what is going on. some people have had success using the cd to set it up (it shouldn't make a difference but who knows)
I would also try a good reset by powering down the cable modem and the rt31p2 for a few, then turning on the cable modem, then doing this with the rt31p2:
unplug power, unplug phone cords, push and hold reset button, plug power back in while holding reset button, keep holding reset button for 15 seconds after powering back on. keep an eye on the power light, and don't plug the phones back in (or power the box off) until it stops blinking.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
cliffaspinall
New Forum Member
New Forum Member


Joined: Mar 26, 2005
Posts: 4

PostPosted: Sat Mar 26, 2005 10:13 am    Post subject: Reply with quote Back to top

Well I went through the reset process (AGAIN!) and it didn't make a difference with the phone ports. When I tried to look at the phone port status while the router was booting, it just said that Router was resetting (thus no status). If eventually came up and said Offline again.

But it is interesting that I didn't have to do the MAC Clone to get my IP. I appear to have the internet without doing that step. I see on the status screen that my router's MAC is listed rather than the cloned MAC that I was using. Sure wish that would have done the job. Anyone have ANY IDEAS??? Thanks in advance.

Cliff
View user's profile Send private message
cliffaspinall
New Forum Member
New Forum Member


Joined: Mar 26, 2005
Posts: 4

PostPosted: Sat Mar 26, 2005 11:42 am    Post subject: Reply with quote Back to top

It was MY problem! Evidently I transposed two digits in my MAC address when I signed up for my phone service. Rep fixed it and I am now in Voip heaven. Thanks for the help!!
View user's profile Send private message
bradnbea
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 25, 2005
Posts: 19

PostPosted: Sat Mar 26, 2005 8:06 pm    Post subject: Reply with quote Back to top

thanks for the tip, reebok... i've started a new thread with my problem.

-brad


Last edited by bradnbea on Sat Mar 26, 2005 9:30 pm; edited 1 time in total
View user's profile Send private message Yahoo Messenger
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Mar 26, 2005 9:23 pm    Post subject: Reply with quote Back to top

should probably start a new thread. these get bogged down sometimes with similar problems but different reasons and solutions.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New DMondalmi
New Today 0
Yesterday 8
Total 80808

Who Is On Site
Visitors 133
Members 2
Total 135


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 4.02
Change:   +0.17
Up to 15 Minute Delay

Site Search
 






†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 121 Pages In The Last 60 Seconds
The Vonage VoIP Forum