Email Customer Care Non-Existent?

Posts: 2 · New Forum Member Joined: Mar 25, 2005 Posts: 2

I've been a Vonage customer since December 04. I've been mostly happy with the quality of service, however not the customer care. I emailed Vonage 2 or 3 times back in January and got very vague responses or a question back that was already answered in my first email to them. I figure this is typical with most CS reps these days, but recently I've emailed 7 times, and even responding to their auto-response so that it should get to a human, and I've yet to receive ANY response back.. Are they just deleting these emails? Is there 1 rep in the entire company working emails? Has anyone else had such an issue with their customer service email?

I find this totally unacceptable.

Posts: 2257

mattlehrer wrote:

I've been a Vonage customer since December 04. I've been mostly happy with the quality of service, however not the customer care. I emailed Vonage 2 or 3 times back in January and got very vague responses or a question back that was already answered in my first email to them. I figure this is typical with most CS reps these days, but recently I've emailed 7 times, and even responding to their auto-response so that it should get to a human, and I've yet to receive ANY response back.. Are they just deleting these emails? Is there 1 rep in the entire company working emails? Has anyone else had such an issue with their customer service email?

I find this totally unacceptable.

This is the way this forum works:

1) You have told us nothing we do not already know.
2) You have not searched - or you would have known this also.
3) Please post your reason for wanting to contact CS, lets see if we can help you.

Posts: 2 · New Forum Member Joined: Mar 25, 2005 Posts: 2

Quote:

This is the way this forum works:

1) You have told us nothing we do not already know.
2) You have not searched - or you would have known this also.
3) Please post your reason for wanting to contact CS, lets see if we can help you.

Thanks for the heads up.

1) That's sad.

2) I have searched the forums, I found relatively few people complaining specifically of poor email support.
Perhaps I didn't dig far enough.

3) My first question to them pertained to being added to the LIDB database so that Vonage Holdings wasn't passed to everyone I called. My subsequent emails were about upgrading the firmware on my Linksys PAP2 to the latest firmware.

Posts: 2257

mattlehrer wrote:

Quote:

This is the way this forum works:

1) You have told us nothing we do not already know.
2) You have not searched - or you would have known this also.
3) Please post your reason for wanting to contact CS, lets see if we can help you.

Thanks for the heads up.

1) That's sad.

2) I have searched the forums, I found relatively few people complaining specifically of poor email support.
Perhaps I didn't dig far enough.

3) My first question to them pertained to being added to the LIDB database so that Vonage Holdings wasn't passed to everyone I called. My subsequent emails were about upgrading the firmware on my Linksys PAP2 to the latest firmware.

3) Please detail - be very specific.

Both of your issues have been discussed in detail on this forum, both would require two seperate titles/posts.

Thank you,