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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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babino
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Joined: Nov 20, 2003
Posts: 4

PostPosted: Wed Nov 19, 2003 9:31 pm    Post subject: Vonage Wired Throughout House - New Issue: Won't Hangup! Reply with quote Back to top

I am trying to get our Vonage service to work throughout our home but keep running into a problem. Here are the steps I've taken:

1. Plugin phone cord from wall to ATA router - standard phone cable.
2. Get dialtone, make a call - no problems for the first call.
3. Hangup

Problem: Second call can not be made because the first call didn't hangup correctly.

I am able to make 1 call without issue, but the call is never disconnected and when I return to make another call the line is dead or busy. For example, I call my cell phone and wait for my message then hangup. It doesn't matter how long I wait, when I try to make another call I have a busy tone since it never hung up properly after the call.

One other thing to note is that as soon as I plug the phone cord from my ATA router to the wall jack the big red light comes on and stays on.

I can make that first call from anywhere in the house, but it the last call I can make until I unplug the cord from the ATA router so it can reset the connection.

Any help would be greatly appreciated!!!

Babino
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oldphoneguy
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Joined: Oct 17, 2003
Posts: 20
Location: USA

PostPosted: Thu Nov 20, 2003 9:54 am    Post subject: Reply with quote Back to top

Does the ATA work properly if you unplug it from the wall jack and plug a telephone directly into the ATA? If it does, did you disconnect your phone company service from your internal telephone wiring at the phone companies network interface? You need to do this or you run the possibility of blowing up the ATA.
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babino
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Posts: 4

PostPosted: Thu Nov 20, 2003 11:47 am    Post subject: still without solution... Reply with quote Back to top

Oldphoneguy,

It works fine when the phone is plugged directly into the ATA. I verified that our line was disconnected from the phone companies NI and had them come out to make sure. Dead silence on the wire inside the house and only powered phones work on the line now. Thanks for any help!

Babino

oldphoneguy wrote:
Does the ATA work properly if you unplug it from the wall jack and plug a telephone directly into the ATA? If it does, did you disconnect your phone company service from your internal telephone wiring at the phone companies network interface? You need to do this or you run the possibility of blowing up the ATA.
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oldphoneguy
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Joined: Oct 17, 2003
Posts: 20
Location: USA

PostPosted: Thu Nov 20, 2003 12:00 pm    Post subject: Reply with quote Back to top

Sounds to me like you have proved the problem is with your internal wiring or jacks. Could be a corroded jack that is providing a high resistance short.
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babino
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Joined: Nov 20, 2003
Posts: 4

PostPosted: Thu Nov 20, 2003 12:05 pm    Post subject: Reply with quote Back to top

That wouldn't surprise me, the home was built in the 70's and I cringe every time I have to pull off a phone jack due to the messy wiring.

Is there a particular profession that I could hire to come look at the wiring and fix any problems with it? I hesitate to call the phone company since we don't use them anymore. Thanks!

Babino

oldphoneguy wrote:
Sounds to me like you have proved the problem is with your internal wiring or jacks. Could be a corroded jack that is providing a high resistance short.
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oldphoneguy
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Joined: Oct 17, 2003
Posts: 20
Location: USA

PostPosted: Thu Nov 20, 2003 12:14 pm    Post subject: Reply with quote Back to top

I would look up a reputable low voltage contractor. Look for a contractor whose speciality is voice and data wiring. Don't use an electrician. They only "think" they know how do do phone and data wiring.
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babino
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PostPosted: Thu Nov 20, 2003 12:29 pm    Post subject: Worth the expense to hire a contractor? Reply with quote Back to top

I hate to spend money not being sure of the problem since we had a phone in every room and never had any problems with our phone service. Could it be the type of phones we're using?

The problem only exists when we make a call a then hang up. If we turn on the phone to get a dial tone we can then hangup and get the dialtone again without issue. The problem only exists when we actually connect to another phone and then hangup. I'm just making sure I've clarified the situation. Thanks for your time and advice!

Babino

oldphoneguy wrote:
I would look up a re*beep*ble low voltage contractor. Look for a contractor whose speciality is voice and data wiring. Don't use an electrician. They only "think" they know how do do phone and data wiring.
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oldphoneguy
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Joined: Oct 17, 2003
Posts: 20
Location: USA

PostPosted: Thu Nov 20, 2003 12:41 pm    Post subject: Reply with quote Back to top

If you think it might be a phone issue, unplug all of your telephones from the wall jacks. Take the phone that always works when you plug it directly into the ATA and plug it into one of your jacks. Does it work properly? If it does then you may have an issue with one of your telephones. One at a time, substitute the good phone with one of your other phones until you find which telephone instrument is causing the trouble. If the phone that works all the time when you plug it directly into the ATA fails to work properly when it is the only phone connected to your house wiring you probably have wiring issue.
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