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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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PostPosted: Sun Feb 01, 2004 12:13 am    Post subject: Reply with quote Back to top

Any updates on this?
audball
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Joined: Feb 03, 2004
Posts: 5

PostPosted: Tue Feb 03, 2004 6:39 pm    Post subject: Reply with quote Back to top

I had an ADT technician come out today to try to get my alarm working (it hasn't been able to communicate since I switched to Vonage). Long story short -- it's not supported. Period.

Here are the facts of my situation:

1) Vonage advertisement says you CAN use your home alarm. See URL http://www.vonage.com/learn_features.php, item (1):
"Q: Can I use your service with my home alarm system?
A: Yes, you can. But we recommend that you keep a basic telephone line to support your home alarm system."

2) Vonage technical support says they do NOT officially support the use of an alarm (I didn't write down the name of the tech support gentleman I spoke with).

3) The alarm hardware CAN do all of the following successfully:
a) Seize the line
b) Dial out to the ADT monitoring number
c) "Hear" the "I'm ready, go ahead" signal from the monitoring station

4) The alarm hardware CANNOT then complete it's "handshake" and send the alarm information. The monitoring station doesn't "see/hear" the alarm panel - even though the panel called it up OK.

5) Using a *99 prefix ("data mode" for the Vonage ATA/service) does NOT solve the situation.

6) The ADT technician CANNOT "slow down" the alarm. The speed required is determined by the monitoring end, which is set up to expect a certain speed/type of alarm panel hardware.

7) ADT technical support officially does NOT support monitoring "over the Internet", as "it's too unstable". (Get a grip guys, Voip is catching on...)


That's the scoop. I have no clue yet whether I'm going to drop Vonage, or get a local landline. (The cheapest basic landline cost is $15/mo, which puts me back to where I was before I switched, and Vonage charges a $40-ish disconnect fee, which my guess is I'll have zero luck getting them to drop that charge since I'm past my first 14 day period).

Also, I would suggest NOT holding out for Vonage to solve the TiVo/DirectTV situation either. If it can't handle the super slow communications of an alarm panel, I highly doubt they'll be able to support the 56kbps modems of those appliances.

While the technology is interesting, I'll now give a thumbs-down to anybody that asks my opinion. It's just not ready to supplant POTS.
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VoIP Boy
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PostPosted: Wed Feb 04, 2004 12:13 am    Post subject: This has got to work! Reply with quote Back to top

I have the same problem where the alarm panel places the call but cannot complete the "handshake" and send the alarm info.
I'm wondering why some have had success with their alarm systems and others have not.
Perhaps it would be helpful to get some basic system stats from those who have had success...
Here's my setup (that did not work):
Alarm Panel = DSC Power832
ATA Device = Motorola VT1005V
Vonage Plan = Residential Basic 500
Bandwidth Saver Setting = 90Kbps
ISP = Earthlink via Time Warner Cable

I'm curious about bandwith saver because my fax machine had similar issues as my alarm panel until I changed the bandwidth saver back to 90Kbps. Is there a higher bandwidth setting available to Business Plans?
Guest






PostPosted: Wed Feb 04, 2004 7:04 pm    Post subject: Reply with quote Back to top

Voip Boy, who's your security monitor (ADT, Brinks, etc.?) I think the thread started with regards to ADT, but it would probably be good to track this information as well.

Here's my information:
Monitoring = ADT
Alarm Panel = DSC PC1555
ATA Device = Motorola VT1005V
Vonage Plan = Residential Unlimited Local
Bandwidth Saver Setting = 90Kbps
ISP = RoadRunner (Time Warner, Austin, TX)
audball
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PostPosted: Wed Feb 04, 2004 7:05 pm    Post subject: Reply with quote Back to top

Whoops, forgot to log in. The reply above was mine.
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txcas
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Joined: Feb 04, 2004
Posts: 89

PostPosted: Wed Feb 04, 2004 8:07 pm    Post subject: It works with ADT Reply with quote Back to top

I asked Safemaster how he was able to get his ADT system working Vonage. He is working long hours and has not had a chance to post here, but here is how he did it:

"To make it work you need to connect your alarm system in front of everything else.

example: Vonage > alarsystem >then other phones or wall jack.

You cannot run the alarm system and other phones parallel to the ata it will not work you have to daisy chain them, If you live in a apartment bldg or condo that will be a problem but if you live in a house you can climb the atic and trace the wire. "

I got my ATA today and I won't be able to test this until Vonage transfers my phone number from SBC to their system. Safemaster intends to make this clearer for those of us that might need additional information as soon as he find some spare time. If you understand what he did, please try it and post your results.
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audball
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PostPosted: Wed Feb 04, 2004 10:36 pm    Post subject: Reply with quote Back to top

I think Safemaster got lucky that his alarm is working. Both myself and the ADT technician verified my installation was correct, including the RJ31X setup and line seizure, which by defintion/design, can only work if the panel is first in series with the rest of the phone wiring.

Has Safemaster verified that the alarm can communicate (by setting off a false alarm, then contacting the monitoring company to see if the data was recieved)? My alarm gave no indication there was anything wrong (detected no problems with Ring/Tip voltage, dial tone, etc.) until it went to make it's monthy update call to ADT and fail after the dial-out succeeded.
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txcas
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Joined: Feb 04, 2004
Posts: 89

PostPosted: Wed Feb 04, 2004 10:52 pm    Post subject: Reply with quote Back to top

Tomorrow I will be working from home so I will have some time to test the Motorola ATA with my ADT system. I thought I had to wait until my SBC phone got ported to Vonage, but that is not the case. The calls I am making from my temporary Vonage number are showing the number I am porting from SBC number in caller ID. I will post my results.
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someguy1999
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Joined: Feb 05, 2004
Posts: 10

PostPosted: Thu Feb 05, 2004 11:24 am    Post subject: It probably won't work. Reply with quote Back to top

I work in Voip for another company. We do support alarm systems, modem transmission, and basically most other uses for primary line telephone service (which Vonage is not), and I'd have to say that we had a difficult time getting these things to work.

The main problem is compression, and packetizing of the audio stream. Modems (including tty's, fax machines, and other types of data communication) already compress their communication stream when they transmit. On top of that, your Voip service is using compression to achieve bandwidth savings, etc. Since the data stream cannot be compressed, reliably, again, any packet loss will have a much greater impact on your data communication, where your ear may not notice the loss. Plain old Telephone Service doesn't have this problem particularly because each call is guaranteed 64k of bandwidth. (that's the full audio spectrum needed to produce toll quality voice calls)

I would suggest turning your Bandwidth saver up (90k), and increasing your upstream broadband connection if possible. Also, it might help to troubleshoot your transport medium (Cable/DSL connection). Packet loss anywhere in the system can cause disruptions of this type.

For the most part, I think, we had to make adjustments on our end to fix these problems, and I would have to say that may be where Vonage needs to improve. Perhaps the Gateway Controller they use to interconnect to POTS may need some adjustment, repair, or replacement.

If your hear any distortion or "Glitches" in voice communication, forget it. Your data just got trashed.

Good luck, hope this helps.
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PostPosted: Thu Feb 05, 2004 12:56 pm    Post subject: It did not wok Reply with quote Back to top

Cry
I just connected my ADT system straight to the Vonage ATA; no other phones or house wiring were connected to the system. My ADT alarm fails to connect when calling home. ADT is dispatching a tech, today but I don't have any hopes. I might end up using a cell phone adapter from ADT just for the alarm. $8/month for the cell service is nothing compared to the savings I am getting with Vonage. I will call Vonage just to report this problem.
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