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capnsparrow
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Joined: Mar 24, 2005
Posts: 1

PostPosted: Thu Mar 24, 2005 10:36 pm    Post subject: Vonage with Rogers Hi-Speed in Kitchener/Waterloo Reply with quote Back to top

Is anyone out there using Vonage with Rogers Hi-Speed in Kitchener/Waterloo? If so, can you please tell me how the voice quality is? I really want to join Vonage, but I've heard that it doesn't necessarily work very well with Rogers.

Also, I'm planning on getting the PAP2 box (because of the $65 mail-in rebate) which, as far as I know, doesn't have the QoS feature. Anyone in this area use the PAP2 box? How's the voice quality when you're downloading/uploading heavily, i.e., torrents?

Thanks for any and all replies.
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DarKev
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Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Fri Mar 25, 2005 1:53 am    Post subject: Reply with quote Back to top

In the Ottawa region where I live, people who have Rogers high speed seem to have no problems with Vonage. I have no idea about Waterloo/Kitchener.

As far as the PAP2 goes, I would not buy that. I think you would be better off ordering the ATA directly from Vonage. The PAP2 box also requires you to purchase a router (if you do not already have one). Not only that, it does not prioritize voice over data. That is one of the more important items to Voip.

If you want phone calls that are as clear as they could be, I recommend you avoid the PAP2. The LinkSys adapters being sent to customers from Vonage come relatively fast, and they have 3 Ethernet ports in the back for up to 3 computers (or router/wireless router), plus 2 phone line jacks.
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ve3sy
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Joined: Mar 12, 2005
Posts: 37
Location: Petersburg, ON

PostPosted: Fri Mar 25, 2005 7:06 am    Post subject: Reply with quote Back to top

I am in Petersburg (just outside K-W) and I am very very impressed with the quality on Rogers. However - the robustness of your Internet connection is what makes or breaks Voip. If your speed tests are consistently over 1mb and extended ping tests to high bandwidth sites show no or minimal packet loss, you will be fine. (See my sig line for Voice Terminal info)

If you want to hear the call quality drop me an email and I'll provide my number.

Now as for the rebate - the box from Vonage has no rent and there is a 14 day money back guarantee so if your not sure you may wish to get the box from Vonage.

_________________
Paul C
_________________________________
Rogers 10meg Express
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mozerd
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Joined: Feb 23, 2005
Posts: 33
Location: Nepean Ontario

PostPosted: Fri Mar 25, 2005 7:46 am    Post subject: QoS Reply with quote Back to top

DarKev wrote:
As far as the PAP2 goes, I would not buy that. I think you would be better off ordering the ATA directly from Vonage. The PAP2 box also requires you to purchase a router (if you do not already have one). Not only that, it does not prioritize voice over data. That is one of the more important items to Voip.

If you want phone calls that are as clear as they could be, I recommend you avoid the PAP2. The LinkSys adapters being sent to customers from Vonage come relatively fast, and they have 3 Ethernet ports in the back for up to 3 computers (or router/wireless router), plus 2 phone line jacks.

Many people are going wireless in their homes and businesses. With a wireless environment the combination of the Linksys PAP2 attached to a wireless Router/Access Point like the Belkin F5D8230-4 or the Linksys WRT54GX does provide excellent 802.11e support [QoS] and it works just great. Yes going this route is a bit more expensive however it also provides a whole new world of convenience.

However, if you're not considering wireless in your home then the Phone Adapter provided by Vonage [Linksys RT31P2] works just great.

http://www.itexpertoncall.com/
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DarKev
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Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Fri Mar 25, 2005 8:35 am    Post subject: Reply with quote Back to top

The problem is not just the additional router that I mentioned. Having to buy a router is only a secondary problem. The primary problem with the PAP2 adapter is that it lends itself to potential problems whereby the device forces the customer to plug the PAP2 into the internet from a router - not directly from the modem. If the router (wireless or not) is supplying the internet feed to the phone adapter, there is a potential for problems. It likely works fine on a really great high speed connection, but not everyone has the best connection available. It all depends on the company you are with for high speed internet.

Here's the bottom line. If you want to minimize the problems that you could be faced with, the best thing to do is go with an adapter that connects directly to your modem! Connecting to a router will not give you the best connection possible. Your computer should connect to the adapter (not the modem). This arrangement will guarantee that your voice calls take priority over your data transmissions.
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tschultz
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Joined: Feb 21, 2005
Posts: 18

PostPosted: Fri Mar 25, 2005 8:57 am    Post subject: Reply with quote Back to top

I am in Cambridge and using Vonage with Rogers as my ISP. I have had the service for a little over 1 month now, used the phone quite a bit, and am quite happy with the service overall.

I do have the Linksys PAP2, it is behind a Netgear RT314 router and is working well. The router does not have QoS so I do see some problems if I am uploading a file while using the phone, A router with QoS would take care of this.

The only real problem I see is that at least once a day the PAP2 goes through a reset, this can bee seen on the lights of you are watching it at the time. This normally happens when I am not on the phone, but has happened twice in the middle of a call. This of course drops the call which is a real annoyance.

I have had problems with only 3 calls I have made so far, with the call actually being dropped. I have not had any problem with call qualtiy, it has been either perfect or not at all. Speed tests show my connection as 2.36Mbps/344Kbps, Qos 95%, RTT 87mS, max pause 168mS. I think the max pause is a bit high but I have no control over the Rogers connection.

I would have to say that I would recommend the service, I really like it. I have a 416 virtual number, and the province wide unlimited plan. This allows me to keep in touch with almost everyone I need to with no one incurring long distance charges as they are mostly in the Toronto area. I have also been able to send a few faxes that I needed to, they went through with no real problems.

_________________
---
ISP: Rogers 5Mbps/800Kbps
Vonage user since Feb 05, using Linksys PAP2-CA behind DLink router
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mozerd
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Joined: Feb 23, 2005
Posts: 33
Location: Nepean Ontario

PostPosted: Fri Mar 25, 2005 9:39 am    Post subject: WAN QoS Reply with quote Back to top

DarKev wrote:
[1] If the router (wireless or not) is supplying the internet feed to the phone adapter, there is a potential for problems.
[2]Connecting to a router will not give you the best connection possible. Your computer should connect to the adapter (not the modem). This arrangement will guarantee that your voice calls take priority over your data transmissions.

[1] If the Router [wireless and/or wired] is a good quality product like the Linksys WRT54GX or the Belkin F5D8230-4 the WAN [internet] will work without problems assuming that the WAN is stable. If the WAN is not stable -- regardless of the chain of equipment [devices] used QoS will suffer.

[2] Good quality products like the ones I have mentioned above provide QoS specifically for products like the PAP2 -- however that does not guaranty that the WAN will have QoS. No device including the Linksys RT31P2 will provide QoS if the WAN is unstable.

In most home environments there is no QoS guaranty regardless of Cable/DSL – however a consumer can, by paying a significant premium get a WAN connection that does guaranty QoS – however 99% of consumers would balk at paying the premium. Commercial clients do pay the premium and are guaranteed QoS.

www.itexpertoncall.com
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DarKev
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Location: Gatineau, QC

PostPosted: Fri Mar 25, 2005 10:24 am    Post subject: Reply with quote Back to top

You cannot tell me that there is no added risk to hooking it up where your voice calls will not get priority. Are you trying to say that there is no risk in losing call quality by hooking your phone adapter into a router which in essence gives it the same priority as data transmitted to and fro your computer?

To me, this does not make logical sense. There are times when even the best ISPs have slower speeds. Nobody said the LinkSys PAP2 does not work. The problem with PAP2 is that it does not have priority. For you this may be fine because your connection speed is high, and your ISP is very reliable. For others this may not be the case. In all fairness, these people should be aware of the fact that they could run into problems with the PAP2. The chances are much stronger for problems, and my point is to give them this realization. I would not be encouraging people to rush out and buy a device that we know would be more risky, only to have them become fed up with Vonage and cancel their service.
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mozerd
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Joined: Feb 23, 2005
Posts: 33
Location: Nepean Ontario

PostPosted: Fri Mar 25, 2005 10:46 am    Post subject: QoS PAP2 Reply with quote Back to top

DarKev wrote:
Are you trying to say that there is no risk in losing call quality by hooking your phone adapter into a router which in essence gives it the same priority as data transmitted to and fro your computer?

Yes, I am stating that when a PAP2 device is attached to a good quality router that provide QoS for network traffic coming at you from/to the WAN port the Router will prioritize Voip -- and the Router will also prioritize streaming video plus a host of other types of traffic. Voip tends to have a much higher prioritization assigned.

So on Routers like the Linksys WRT54GX or the Belkin F5D8230-4 QoS means the following:

Quote:
QoS prioritizes important data on your network such as multimedia content and voice-over-IP (VoIP) so it will not be interfered with by other data being sent over the network. Based on 802.11e, this feature can be turned on or off and you can choose the acknowledgement mode you want to use. If you plan to stream multimedia content or use Voip on your network, the QoS feature should be enabled.


This is also true of any router that natively supports 802.11e -- - and on the routers I have named above the configuration is extremely simple. On other brands and models the configurations for QoS can be much more convoluted.
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DarKev
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Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Fri Mar 25, 2005 11:28 am    Post subject: Reply with quote Back to top

I think that you are assuming because everything is great with your connection it is going to be great for everybody else too.

I think anyone reading this will be informed that there is a bigger risk in going the PAP2 route, regardless of your happy-go-lucky situation.
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