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Poll

Should Referral Credit be granted when your referral chooses to purchase their equipment at the store in real life?
Yes, a full or partial referall credit should be granted
89%
 89%  [ 34 ]
No, things should stay the way they are.
10%
 10%  [ 4 ]
Total Votes : 38

Author Message
colesch
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 22, 2005
Posts: 19
Location: sibiu, romania

PostPosted: Thu Mar 24, 2005 5:45 pm    Post subject: Vonage Referrals Reply with quote Back to top

Not sure where to categorize this, so maybe under rants...lol

I was checking in on my referral page and to my suprise none of them have counted. Then there is the fine print.

"This offer is not valid for new customers that purchase Vonage equipment or service at retail stores or other partner locations."

So, I sent in a question to customer support on this matter. My concern is who in their right mind would go thru the hassel of ordering a product online, when you could just as easily buy it at the store and have it now. For me personally I could care less if the item comes by camel, becuase I have been known to wait an entire day by my tripod for a good landscape shot. Not to mention having an outlet to physcially take it to if it's broke rather then the snail mail.

Now I know Vonage is a good company, but I had no idea they were this greedy. I guess moving forward I just wont bother using vonages referral process, and just tell them via word of mouth, and continue this crusade for free.

-chris

_________________
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"Tap! Tap! Tap! Is this thing on?"
"Can you hear me now? No! Fan-tas-tic!!!"
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scerruti
Vonage Forum MVM
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Mar 24, 2005 5:52 pm    Post subject: Reply with quote Back to top

I wonder if the pricing incentives for adapters when sold retail make it unprofitable to additionally offer referral credits.

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colesch
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 22, 2005
Posts: 19
Location: sibiu, romania

PostPosted: Thu Mar 24, 2005 6:05 pm    Post subject: Reply with quote Back to top

Well if thats going to be the case, then they should move the fine print to the front page, so that everyone is aware of it.

_________________
--------------
"Tap! Tap! Tap! Is this thing on?"
"Can you hear me now? No! Fan-tas-tic!!!"
----------Stats:----------
Vonage User Since: December 16th, 2002
Vonage Hardware: Cisco ATA186
Network: Private, xbox, 3 Wrkst, 1 Axis 2100 Camera
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almahix
Vonage Forum Master
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Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Thu Mar 24, 2005 7:33 pm    Post subject: Reply with quote Back to top

I always assumed that when a new user activates a retail TA that the retailer gets the reward in terms of a commission.

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Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
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mbhn5204
Vonage Forum Evangelist
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Thu Mar 24, 2005 8:12 pm    Post subject: Reply with quote Back to top

I am in my right mind, maybe yours isn't. I signed up for Vonage and a FREE adapter was delivered in 6 days. So who in their right mind would go out and spend $70 for the same thing just so they could have it NOW! I also get a lifetime warranty while you get 1 year. Now that's MY rant! Having to deal with arrogant boneheads.

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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Mar 24, 2005 8:19 pm    Post subject: Reply with quote Back to top

yours and my free adaptor cost $40 when you add up the activation and shipping fee retail purchasers don't pay. most are free or cheaper than $40 with rebate. and the rebates take a very long time, so the impatience thing is out the window. and many people want the pap2 or wrt54gp2, not the rt31p2.

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Rot8
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Joined: Mar 24, 2005
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PostPosted: Thu Mar 24, 2005 9:51 pm    Post subject: Wont happen Reply with quote Back to top

Not going to happen. I had a friend that I emailed a referal to, and when they called to get more information on their service, the rep told them if he signed up with them on the phone he would get free activation, and a free month, all he has to pay for is the shipping. Great deal for him, but now I dont get my free 2 months because it would have cost him 70 bucks. I can understand why they dont want to give us credit for in store purchases, but its pretty harsh to undercut us on our email referrals.
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suprmanjoe
Vonage Forum Associate
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Joined: Mar 24, 2005
Posts: 22

PostPosted: Thu Mar 24, 2005 10:56 pm    Post subject: Reply with quote Back to top

I know this is kind of a sticking point for current and new customers ... because there are so many types of promotions and incentives out there sometimes its hard to understand ... the easiest way i like to think about is when a store has a sale ... lets say soda is 50% off for Easter (who knows where I'm gettin this from) ... you walk into the store and you have a dollar off coupon ... when you get to the register the cashier tells you that you can't get 50% off and use the coupon ... or ... "This offer cannot be combined with any other discount" ... retail sign ups get no activation or shipping (obviously) charges ... the 9.95 promo is waived activation and 1st month of service free (which i loathe ... tell anyone they can get cheaper phone service and only have to pay 9.95 to start and they'll sign up ... and then call to cancel when they find out you need broadband too) ... the refer-a-friend offers no discount on the first month ... but the second month is free (taxes are still charged) and the referrer gets twice the monthly plan chg their friend signs up for ... i know its complicated but have no fear .. .i don't think the 9.95 promo will be here to stay ... atleast I hope not ... Wink
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colesch
Vonage Forum Associate
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Joined: Mar 22, 2005
Posts: 19
Location: sibiu, romania

PostPosted: Fri Mar 25, 2005 1:42 am    Post subject: Reply with quote Back to top

Well, some people like to have security when they purchase, which is why they buy items locally. When you buy online, and the product doesn't work, thats alot of shipping and waiting. My dad, ordered the basic 2line linksys for $49 then there was a $50 rebate thru the manufacturer and another instore credit for $10, so basically the box was free if you figure in taxes. And he has better piece of mind if the product doesn't work. These days we could care less about a warranty, becuase everything breaks the day after the warranty expires no matter how long it is. And if you are lucky, and don't feed your router after midnight, it might last longer....lol

Hence the idea of a partial credit if they buy it in store vs online I'm not asking for the moon here, just credit for finding them a customer.

_________________
--------------
"Tap! Tap! Tap! Is this thing on?"
"Can you hear me now? No! Fan-tas-tic!!!"
----------Stats:----------
Vonage User Since: December 16th, 2002
Vonage Hardware: Cisco ATA186
Network: Private, xbox, 3 Wrkst, 1 Axis 2100 Camera
Router:
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suprmanjoe
Vonage Forum Associate
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Joined: Mar 24, 2005
Posts: 22

PostPosted: Sun Mar 27, 2005 1:46 am    Post subject: Reply with quote Back to top

I agree with you colesch there should be an option in the sign up process regardless of promotion etc about information for refer-a-friend like...

during the online/phone sign up ... if you put in friend as where you heard about the service there is an option to enter an account # (name wouldn't really work cuz there's too many customers ... maybe Vonage telephone number tho)... if the new customer is signing up under a promotion/retail activation, they don't get credit but the friend gets something ... i've pitched it at meetings and i hope something can come out of it
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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