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agreed drab
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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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in
Scarborough, Onta
rio
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HildBeft Posted:
You can recollect
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and open the
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massrman Posted:
The devices are
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margins , please
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massrman Posted:
Hi these are most
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Sammy00 Posted:
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mileena
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PostPosted: Thu Mar 24, 2005 1:54 pm    Post subject: If your broadband ISP goes down, what do you do? Reply with quote Back to top

Hi, I am interested in Vonage, but I have one major concern:

What do you do if your cable ISP goes down? How do you call your cable company to let them know?

I don't have a landline or cell phone. If something happens now, I have to walk a half-block to the payphone to report the outage. Obviously, I don't make many phone calls, but when I do, it's usally to report a cable ISP outage, which happens about once every month or two.

Sometimes the cable company also needs to talk to me on the phone while I follow their instructions and re-boot. Would I be able to do that with Vonage?

Or they need to call me back if a tech is coming to confirm the apppointment. But how do they do this is the cable is out?

Or one time I reinstalled Windows XP and I had to phone Micorosoft to activate it, since it couldn't connect manually via my cable modem, even though it was fine. Would I have been able to do this with Vonage?

Thanks!


Last edited by mileena on Thu Mar 24, 2005 1:58 pm; edited 1 time in total
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reebok
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PostPosted: Thu Mar 24, 2005 1:58 pm    Post subject: Reply with quote Back to top

with that bad of a connection and no cell phone, Vonage is probably not your best bet.
you don't need a computer to have Voip (besides softphone before someone points that out) so yes you could have done that xp thing. as long as your cable modem is working, your phone will be too (barring some problem obviously) but the point is, it has nothing to do with your computer.
if you do have problems with Vonage, you won't be able to call them either.

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mileena
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PostPosted: Thu Mar 24, 2005 2:04 pm    Post subject: Reply with quote Back to top

Thanks John!

Actually, it's not too bad. I use Comcast. They go down every other month for about a half hour to an hour. Or maybe every three months.

During the AT&T switchover period, which lasted for a year, it went down a lot more, sometimes for hours at a time. But they are better now.

I guess I am wondering then what good is Vonage, period?

You can't call them or your ISP if your ISP goes down.

You probably also can't make a phone call should your power go out, unless you have an APB power back-up?
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reebok
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PostPosted: Thu Mar 24, 2005 2:12 pm    Post subject: Reply with quote Back to top

yes on everything.

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scb147
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PostPosted: Thu Mar 24, 2005 2:44 pm    Post subject: Reply with quote Back to top

mileena wrote:
Actually, it's not too bad. I use Comcast. They go down every other month for about a half hour to an hour. Or maybe every three months.

Really? Wow, Comcast never seems to go down for me. Where do you live?

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mbhn5204
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PostPosted: Thu Mar 24, 2005 3:04 pm    Post subject: Reply with quote Back to top

In answer to your question, if the internet or your power or your phone adapter goes down, your phone number is automatically forwarded to the Network Availability Number that you entered into the feature in the features section of the Vonage web site. However, if you don't have another phone number available the answer is obvious. When you lose any of the above mentioned components you're SOL. I suggest that you visit: http://www.cartoys.com and pick out a free phone with an inexpensive service plan.

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tysonfamnc
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Joined: Jan 28, 2005
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PostPosted: Thu Mar 24, 2005 3:40 pm    Post subject: Reply with quote Back to top

mbhn5204 wrote:
In answer to your question, if the internet or your power or your phone adapter goes down, your phone number is automatically forwarded to the Network Availability Number that you entered into the feature in the features section of the Vonage web site. However, if you don't have another phone number available the answer is obvious. When you lose any of the above mentioned components you're SOL. I suggest that you visit: http://www.cartoys.com and pick out a free phone with an inexpensive service plan.


The person does not have a cell phone. He or she can get a Virgin Mobile cell phone and only have to upload mins every 90 days at least $20. My MIL (mother in law) uses that and it works great for her budget for someone who does not talk much on the cell. Spend what you use, still able to use Vonage during an ISP outage.

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mileena
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PostPosted: Thu Mar 24, 2005 3:57 pm    Post subject: Reply with quote Back to top

Samantha and Michael thanks for the link and for the Virgin Mobil info!

Really? Wow, Comcast never seems to go down for me. Where do you live?

I live in the Philadelphia area. I can go for motnhs too without a problem, but then just a few weeks ago it went down for 1/2 hour twice in two days. It seems to in the middle of the night when everyone is sleeping.

Then once in a while it goes down for 5 minutes or so.

So I would say it goes down once very 2-4 months on average, from anywhere from a few minutes to 30 minutes or an hour.
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tysonfamnc
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PostPosted: Thu Mar 24, 2005 3:59 pm    Post subject: Reply with quote Back to top

you are welcome. we have road runner and it went down yesterday for like 5-20 mins
and that is the 3rd time this month. Confused

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mileena
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PostPosted: Thu Mar 24, 2005 3:59 pm    Post subject: Reply with quote Back to top

I will consider the Virgin Mobile phone. That seems like a good deal. But I also can get Verizon landline service for $5 a month. So I may choose that too.
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